Poly Elite - 1 Year - Service

The Poly Elite - 1 Year Service is an essential solution designed to keep your organization's unified communications environment running smoothly. In today's fast-paced business world, where virtual collaboration is critical for success, having a dependable support system in place is crucial. With Poly Elite, you get a comprehensive support strategy that enhances performance and maximizes your return on investment. Our expert team is available to assist you, whether you have a simple inquiry or need help with a complex technical issue.

• Dedicated Customer Success Manager: Each Poly Elite service package includes a dedicated Customer Success Manager (CSM) who monitors, analyzes, and reports on your service and support needs. This single point of contact ensures personalized attention tailored to your unique environment.
• Expert Technical Account Manager: Your Technical Account Manager (TAM) serves as your primary technical resource, managing escalations, updating the CSM on your needs, offering deployment planning recommendations, ensuring software and hardware version control, and overseeing remote system upgrades.
• Priority Hardware Replacement: In case of hardware failure, Poly Elite guarantees advance replacement for any covered component. If our technical support representative determines a replacement is needed, it will be shipped with pre-paid freight charges for next business day delivery via an expedited carrier service.
• Comprehensive Technical Support: Our dedicated support team resolves all technical issues promptly and efficiently. With a focus on minimizing downtime, we ensure your organization can maintain maximum productivity and achieve timely results.
• 1-Year Service Duration: The Poly Elite service lasts for one year, offering continuous support and peace of mind. This structured timeframe allows us to deliver consistent assistance, ensuring your systems remain operational and effective.

Technical Details of Poly Elite - 1 Year Service

• Service Duration: 1 Year
• Support Types: Technical Support, Hardware Replacement, Monitoring & Reporting
• Customer Success Manager Assignment: Yes
• Technical Account Manager Availability: Yes
• Priority Hardware Replacement: Next Business Day Delivery

How to Install Poly Elite - 1 Year Service

To get started with Poly Elite - 1 Year Service, follow these simple steps:

1. Contact your Poly representative to purchase the service package.
2. Once confirmed, a dedicated Customer Success Manager will be assigned to your account.
3. Coordinate with your CSM to assess your specific needs and establish a tailored support framework for your organization.
4. Begin utilizing the technical support services by reaching out to your assigned TAM for any assistance required.
5. Monitor progress and satisfaction through regular updates and reports provided by your CSM.

Frequently Asked Questions

1. What is included in the Poly Elite - 1 Year Service? The Poly Elite - 1 Year Service includes dedicated support from a Customer Success Manager, technical support from a Technical Account Manager, priority hardware replacement, and comprehensive monitoring and reporting of your Poly solutions.
2. How does the advance hardware replacement work? If a hardware component covered under the Elite service fails, Poly will assess the situation. If a replacement is necessary, it will be shipped to you with all freight charges paid for next business day delivery.
3. Can I contact my Customer Success Manager directly? Yes, your dedicated Customer Success Manager will be your primary point of contact for all service-related inquiries and support needs.
4. Is technical support available after business hours? Technical support availability may vary; it is recommended to consult your Customer Success Manager for specific support hours and escalation procedures.
5. How can I renew my Poly Elite service after one year? To renew your Poly Elite service, simply reach out to your Poly representative or Customer Success Manager before the expiration date for renewal options and pricing.