Poly Elite Extended Service 1 Year Hd Codec Only

PolySKU: 7684768

Price:
Sale price$1,776.77

Description

Poly Elite Extended Service 1 Year HD Codec Only is a premium support plan crafted to safeguard your Poly HD codec investment while maximizing uptime in your most important meetings. This 12-month service delivers a reliable, proactive protection layer that keeps your conferencing systems performing at peak levels, even under demanding collaboration scenarios. With Exchange/Depot service, fast replacement pathways, and dedicated email support, you can rely on your Poly Elite HD codec to deliver consistent audio and video quality during critical presentations, executive briefings, and cross-site collaborations. The program is designed to minimize disruption, reduce total cost of ownership, and provide peace of mind so you can focus on productive and seamless communication across your organization.

  • Comprehensive 1-year protection for Poly Elite HD codecs: This extended service goes beyond the standard warranty to safeguard your device investment, helping to minimize downtime and manage long-term ownership costs while preserving performance across all conferencing environments.
  • Exchange or depot-based service for rapid hardware restoration: When a fault occurs or a component needs replacement, Poly Elite Extended Service leverages a service depot to perform fast, reliable hardware exchanges, ensuring you stay connected with minimal interruption.
  • Next Business Day advance hardware replacement: The plan includes an advance hardware replacement commitment, typically delivering replacement hardware the next business day to restore your conferencing capabilities quickly and efficiently.
  • Accessible email support for quick resolutions: In addition to hardware protection, dedicated email support is included to help with setup, configuration, and troubleshooting, reducing recovery time and keeping your teams productive.
  • Enhanced reliability and value for HD codecs: By combining proactive protection, rapid response options, and accessible support, this service improves reliability, lowers downtime risk, and helps protect the long-term performance of your Poly HD codec fleet.

Technical Details of Poly Elite Extended Service 1 Year HD Codec Only

  • Coverage duration: 1 year of extended service for Poly Elite HD codecs.
  • Service model: Exchange or depot-based service with rapid hardware exchanges.
  • Replacement commitment: Next Business Day hardware replacement included for eligible incidents.
  • Support channel: Email-based support included for setup, configuration, and troubleshooting assistance.
  • Key benefits: Improves reliability, minimizes downtime, reduces total cost of ownership, and supports consistent audio and video performance across collaboration environments.

How to install Poly Elite Extended Service 1 Year HD Codec Only

No physical installation is required for this service plan. To activate, enroll your Poly HD codec in the Poly Elite Extended Service for a 1-year term through your Poly reseller or Poly Support channel. Activation confirms eligibility and begins coverage for rapid replacement and email support for the full year. Once enrolled, the HD codec remains protected under the plan, ensuring you receive the benefits of Exchange/Depot service and Next Business Day replacements when needed.

In the event that service is required, you or your service provider will coordinate the appropriate option (Exchange or Depot) with Poly. Replacement hardware is arranged to minimize downtime, with next-business-day delivery commonly available to keep your conferencing workflows uninterrupted. The enrollment process is designed to be straightforward, leveraging your device serial number and purchase details to verify eligibility and prompt activation, so you can start enjoying 1-year of protection immediately after enrollment.

Frequently asked questions

  • Q: What does Poly Elite Extended Service 1 Year HD Codec Only cover?

    A: It provides one year of extended coverage for Poly Elite HD codecs, including hardware protection, Exchange/Depot service for rapid replacements, Next Business Day hardware replacement, and email-based support for setup and troubleshooting.

  • Q: How long does the coverage last?

    A: The plan lasts for 12 months from the date of enrollment, safeguarding your Poly HD codec investment for a full year.

  • Q: What replacement options are available?

    A: The service offers Exchange or depot-based replacements with Next Business Day delivery, designed to restore your conferencing capabilities as quickly as possible after a fault is detected or a component requires replacement.

  • Q: Is email support included?

    A: Yes. Dedicated email support is included to help with setup, configuration, and troubleshooting, aiming to reduce recovery time and keep your teams productive.

  • Q: How do I enroll in the plan?

    A: Enrollment is completed through your Poly reseller or Poly Support. After enrollment, coverage becomes active for 12 months, and you’ll have access to Next Business Day replacements and email support throughout the term.


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