Poly Elite - Extended Service - 1 Year - Service nd Choice Of F

Poly Elite Extended Service for 1 Year is a comprehensive protection plan designed to keep your Poly audio and video investments operating at peak performance. This extended service delivers peace of mind with depot-based exchanges, Next Business Day hardware replacement, and a proactive monthly reporting program that helps you resolve issues quickly and keep collaboration spaces running smoothly. Built for organizations that rely on Poly endpoints for meetings, conferences, and everyday communication, this 12-month service is tuned to minimize downtime, simplify budgeting, and maximize uptime across your workflow. With service depot exchanges, rapid response times, and clear visibility into device health, you can focus on productive work while Poly takes care of the rest.

• Peace of mind for a full 12 months: A complete one-year coverage that protects your Poly devices from the time of activation, ensuring consistent performance and predictable expenses. This coverage is especially valuable for teams that depend on uninterrupted collaboration, virtual meetings, and critical communication channels.
• Service Depot Exchange for fast, reliable resolution: When a fault occurs, the depot-exchange model enables quick replacement of defective components through a streamlined process. This minimizes downtime and keeps your devices in service with minimal disruption to your operations.
• Next Business Day hardware replacement: If a hardware issue is confirmed, a replacement is arranged to arrive by the next business day. This rapid turnaround helps you maintain productivity and keeps meeting rooms, contact centers, and workgroups online without extended outages.
• Monthly problem-resolution reports: Transparent, data-driven updates that track incidents, resolutions, and device health. These monthly reports help you identify recurring issues, plan preventive maintenance, and demonstrate value to stakeholders.
• Designed for Poly devices and collaboration environments: Optimized to support Poly Studio, room kits, desk devices, and other Poly endpoints, this extended service aligns with enterprise collaboration needs and IT management practices.

Technical Details of Poly Elite Extended Service - 1 Year

• Service duration: 1 year from activation date, with renewal options available through your supplier or Poly account.
• Service type: Extended service plan featuring Service Depot with Exchange and proactive support.
• Response & delivery: Next Business Day hardware replacement to minimize downtime and maintain continuity of collaboration efforts.
• Coverage model: Depot-based service that prioritizes rapid replacement and streamlined logistics over on-site visits.
• Reporting: Monthly problem-resolution reports that summarize incidents, fixes, and device health trends for informed IT planning.
• Ideal use cases: Businesses deploying Poly audio/video endpoints in meeting spaces, classrooms, call centers, and enterprise huddle rooms seeking reliable performance and predictable costs.

How to install Poly Elite Extended Service

Because this is a service plan rather than a hardware installation, “installation” consists of enrolling your Poly devices into the Extended Service program and ensuring the devices are registered to the correct account. Follow these straightforward steps to activate and deploy the service:

• Verify eligibility and registration: Confirm that your Poly device(s) are registered under the correct Poly account or through your authorized distributor so the service can be linked to the right assets.
• Choose the Extended Service option: Select the 1-year Extended Service plan during purchase or add it to your existing Poly service portfolio as directed by your supplier.
• Activate the service: Complete activation through the Poly customer portal or your account manager. You’ll receive confirmation of coverage and the start date for the 12-month term.
• Monitor device health: Access monthly problem-resolution reports and engage support channels as needed to address any issues that arise.
• Plan renewals and expansions: As your deployment grows, coordinate renewals or add additional Poly devices to maintain consistent coverage across your fleet.

Frequently asked questions

• Q: What does Poly Elite Extended Service include?
  A: The plan includes a 1-year extended service term, depot-based Exchange support, Next Business Day hardware replacement, and monthly problem-resolution reports designed to help you manage device performance and maintenance.
• Q: How quickly will I receive a replacement?
  A: Replacement hardware is typically delivered by the Next Business Day following approval of the service request, ensuring rapid restoration of functionality.
• Q: Do I need to register my devices to use this service?
  A: Yes. For best results, register all Poly devices to the appropriate account or distributor to ensure accurate tracking, eligibility, and activation.
• Q: Does this service include on-site support?
  A: The program is depot-based with Exchange, prioritizing fast remote logistics and rapid replacement rather than traditional on-site visits. Availability can vary by region, so check with your provider for local options.
• Q: Can I renew or extend the service after one year?
  A: Yes. Renewal options are available through your Poly account or authorized partner, allowing you to extend coverage to continue enjoying predictable support and performance.
• Q: How can the monthly reports help my organization?
  A: Monthly reports provide visibility into incidents, response times, and device health trends. They support informed planning, proactive maintenance, and better budgeting for future upgrades or expansions.