Description
The Poly Elite On-Site - Extended Service - 1 Year is designed to provide comprehensive support for your Poly equipment, ensuring that you experience minimal downtime and maximum productivity. This extended service plan combines on-site maintenance with expert technical support, making it the perfect solution for businesses that rely on Poly products for communication and collaboration. With this service, you can rest assured that your equipment will be maintained in optimal condition, allowing you to focus on what matters most – your business.
- On-Site Support: Enjoy the convenience of having a technician come directly to your location to address any issues, providing fast and effective solutions without the need for shipping equipment or traveling to service centers.
- Comprehensive Maintenance: This service includes not only repairs but also preventive maintenance, ensuring that your Poly equipment is always functioning at its best to avoid future problems.
- Parts & Labor Included: With this service, you don't have to worry about unexpected costs for parts or labor. Everything is covered, allowing for quick resolution of technical issues without financial surprises.
- Monthly Reporting: Stay informed with monthly reports that outline service activities, equipment status, and any issues resolved during the month. This transparency helps you understand the health of your equipment better.
- Extended 1-Year Coverage: With a full year of service coverage, you can have peace of mind knowing that help is just a call away, ensuring dependable support throughout the duration of the service agreement.
Technical Details
The Poly Elite On-Site - Extended Service - 1 Year plan includes:
- On-site technical support by certified specialists
- Comprehensive maintenance and repair services
- All necessary parts and labor for equipment repairs
- Monthly reports detailing service performance and equipment health
- Coverage for one whole year, starting from the date of purchase
How to Install
Installation of the Poly Elite On-Site Service is straightforward:
- Purchase the service plan through an authorized reseller or provider.
- Once purchased, you will receive a confirmation with instructions on how to activate your service.
- Contact the service support team to schedule your first on-site visit.
- Prepare your equipment for the technician's arrival, ensuring that access is available.
- After the initial visit, continue to follow up monthly for ongoing support and reporting.
Frequently Asked Questions
What does the Poly Elite On-Site Service cover?
The service covers all aspects of maintenance, including on-site repairs, replacement parts, and labor costs associated with fixing your Poly equipment.
How quickly can I expect on-site support?
Once you contact support, the goal is to have a technician on-site as soon as possible, typically within 24 to 48 hours, depending on your location and availability.
Are there any additional costs?
No, there are no hidden costs. The service plan includes all necessary parts and labor, ensuring that you won't face unexpected expenses.
How do I access my monthly reports?
Your monthly reports will be sent directly to your email or can be accessed through your customer portal, allowing you to review service activities and equipment status easily.
What happens after my one-year service ends?
You will have the option to renew your service plan for another year, ensuring continued support for your Poly equipment.
Customer reviews
Showing - Of Reviews