Poly EncorePro 515 Monoaural USB-A Headset

The Poly EncorePro 515 Monoaural with USB-A is engineered for call centers, support desks, and remote teams who demand crystal-clear voice quality, reliable UC compatibility, and all-day comfort. Built to handle back-to-back conversations, this monoaural headset delivers outstanding noise suppression, flexible wearing options, and plug-and-play USB-A connectivity that makes onboarding simple for agents on Windows, macOS, or in mixed environments. With an emphasis on clarity, comfort, and durability, the EncorePro 515 helps your agents stay engaged, reduce fatigue, and maintain professional, distraction-free conversations from home or the office.

• Incredible call clarity with wideband audio and a noise-canceling microphone that minimizes background chatter, fan noise, and echoes so each customer is heard with precision. The headset is designed to deliver natural-sounding speech, making every interaction more productive and less tiring for your agents.
• Monoaural design for lightweight comfort during long shifts. The adjustable headband, reinforced frame, and plush leatherette ear cushion help distribute pressure evenly, reduce fatigue, and allow agents to wear the headset with glasses or in varied lighting setups. Its one-ear wear also leaves one ear free to monitor surroundings or hear teammates during high-activity periods.
• USB-A plug-and-play connectivity for quick setup across Windows, macOS, and popular softphones. The EncorePro 515 is UC-certified and compatible with leading collaboration platforms, enabling seamless integration with tools like Teams, Zoom, Cisco Webex, and Avaya without complicated driver installs.
• Intuitive inline controls on the cable for easy call management. Answer/end calls, mute, and adjust volume on the fly without touching your computer, helping agents stay focused on the conversation and maintain productive workflow during peak hours.
• Durable, enterprise-grade build designed for busy contact centers and remote teams. The EncorePro 515 withstands daily wear-and-tear, with a reliable microphone, sturdy headband, and long-lasting cable. It’s a dependable choice for consistent performance across entire teams and shifts, backed by standard headset warranty and service support.

Technical Details of Poly EncorePro 515 Monoaural with USB-A Headset

• UPC/SKU: Not provided in the available product data. Please refer to supplier documentation for exact UPC or SKU details.
• Form factor: Monoaural headset designed for one-ear wear, enabling awareness of surroundings while maintaining focused voice capture.
• Connectivity: USB-A interface with plug-and-play compatibility for PCs and compatible devices; optimized for quick setup in busy environments.
• Microphone: Noise-canceling mono microphone to reduce ambient noise and improve call intelligibility in open workspaces or noisy home offices.
• Audio: Wideband/high-definition voice quality to deliver clear, natural-sounding speech; tuned for crisp communication with contact center and UC applications.
• Comfort and design: Lightweight construction, adjustable headband, and plush leatherette ear cushion for extended wear without excessive pressure.
• Compatibility and certification: UC-certified with broad compatibility across Windows, macOS, and major softphones; suitable for Teams, Zoom, Cisco Webex, Avaya, and more.
• Inline controls: On-cable controls for answering/ending calls, muting, and volume adjustment to streamline workflow during conversations.
• Durability and warranty: Built to withstand daily use in call centers and remote environments; designed for reliability and ease of maintenance; check product warranty details with the retailer.

How to install Poly EncorePro 515 Monoaural with USB-A Headset

Installing the EncorePro 515 is straightforward and designed for quick deployment. To start, connect the USB-A plug to an available USB port on your computer. The headset is typically recognized automatically by Windows and macOS, with most softphones and collaboration apps detecting the device upon launch. If prompted, allow any recommended driver or firmware updates from your system or the UC client to ensure optimal performance and feature compatibility. In your computer’s sound settings, set the EncorePro 515 as both the Default Playback and Default Recording device to guarantee the best audio path for calls and recordings.

Configure your softphone or UC app to use the EncorePro 515 as the audio device for calls. Within your application’s settings, select the EncorePro 515 for both microphone and speaker/headset roles if the software asks separately. For best microphone performance, position the boom microphone a few centimeters from the mouth and adjust the arm to minimize mouth proximity changes that can cause sudden clipping or wind noise. If you frequently switch between environments, consider creating a short profile for the EncorePro 515 that you can select with one click in your softphone. Regularly inspect the cable and connectors for wear, and clean the ear cushions with a soft, damp cloth to keep the headset comfortable and hygienic over time. If you need to disconnect, simply unplug the USB-A cable; the headset can be stored in a clean, dry place away from direct sunlight and excessive heat.

Maintenance tips for longevity: avoid pulling on the cable to unplug; store in a protective case or on a stand; periodically check the microphone boom and headband for signs of wear; and keep the foam cushion clean to maintain hygiene for a large team. If you experience fit issues, use the adjustable headband to find a secure yet comfortable tension, and rotate the microphone boom for optimal voice pickup due to individual facial geometry. This headset is designed to remain comfortable across long shifts while preserving voice clarity, even in busy contact center environments.

Frequently asked questions

• Q: Is the EncorePro 515 compatible with Teams and other UC platforms? A: Yes. The EncorePro 515 is UC-certified and designed to work with major softphones, including Microsoft Teams, Zoom, Cisco Webex, Avaya, and other widely used communication platforms.
• Q: Can I wear the EncorePro 515 all day? A: Absolutely. The headset features a lightweight monoaural design with adjustable headband and soft ear cushions, purpose-built for long shifts and extended wear without excessive fatigue.
• Q: What kind of microphone does it use? A: It employs a noise-canceling mono microphone that minimizes background noise and enhances speech clarity in open offices or noisy home workspaces.
• Q: How do I control calls? A: The inline cable controls let you answer and end calls, mute your microphone, and adjust the volume quickly, so you can stay focused on the conversation.
• Q: Is USB-A the only connection? A: The EncorePro 515 is designed for USB-A connections to PCs and compatible devices. If you’re using non-PC devices, verify USB audio class support and compatibility with your device’s specifications.