Poly EncorePro 525 Microsoft Teams Certified Stereo Headset with USB-A

Meet the Poly EncorePro 525, a Microsoft Teams Certified stereo headset designed for busy contact centers and professional work environments. Built to boost call center productivity, this USB-A headset delivers crystal-clear conversations, durable construction, and all-day comfort for agents who spend long hours on calls. With plug-and-play USB-A connectivity and seamless compatibility with Teams and other collaboration apps, the EncorePro 525 helps your team stay engaged, focused, and ready to serve every customer with confidence.

• Crystal-clear HD audio and a high-performance microphone deliver natural, intelligible conversations even in noisy environments; engineered for reliable Teams calls, customer support, and sales conversations, so every word is heard clearly.
• Lightweight, ergonomic design with plush leatherette ear cushions and an adjustable headband provides long-wear comfort for agents on back-to-back shifts, reducing fatigue without sacrificing sound isolation.
• USB-A connectivity offers simple plug-and-play setup on Windows and macOS; compatible with Microsoft Teams, Zoom, Cisco UC, and other UC applications to streamline agent workflows across platforms.
• Noise-canceling microphone minimizes background chatter, desk noise, and ambient sounds; flexible boom positioning and anti-pop filtering enhance voice pickup and reduce feedback during busy calls.
• Durable, enterprise-grade construction built to withstand high-volume use in call centers; reinforced cabling, secure headset housing, and dependable inline controls support reliable performance day after day.

Technical Details of Poly EncorePro 525

• Connectivity: USB-A USB interface for plug-and-play compatibility with PCs and laptops.
• Headset type: Stereo over-the-head design with comfortable, soft ear cushions for extended wear.
• Microphone: Noise-canceling microphone with adjustable boom for precise placement and clear voice capture.
• Speaker: Stereo speakers delivering clear, wideband audio suitable for voice calls and multimedia.
• Certifications: Microsoft Teams Certified and UC-compatible for optimized performance in Teams meetings and integrated communication workflows.
• Controls: Inline controls for mute, volume adjustment, and call management—designed for quick, hands-free operation during conversations.
• Wearing style: Over-the-head construction with an adjustable headband and pivoting ear cushions to accommodate a range of head sizes and preferences.
• Compatibility: Works with Windows and macOS; supports common softphones and collaboration apps including Teams, Zoom, Cisco Jabber, and more.
• Cable and build: Durable, long-lasting cabling with a robust housing designed for everyday use in busy environments.

How to install Poly EncorePro 525

1. Connect the Poly EncorePro 525 to a free USB-A port on your computer. In most cases, the operating system will automatically install the necessary drivers and recognize the headset as a playback and recording device.

2. If prompted, allow any recommended Poly software or UC integration package to install. While not required for basic use, Poly Lens and related software can offer enhanced controls, firmware updates, and device diagnostics.

3. Open your computer’s sound settings and confirm that the EncorePro 525 is selected as both the default microphone and the default speakers (or preferred audio device for calls).

4. Launch your collaboration app (Microsoft Teams, Zoom, Cisco Webex, etc.) and navigate to Settings > Devices. Choose “Poly EncorePro 525” for Microphone, Speaker, and Ringtone where applicable to ensure optimal call quality and minimize feedback.

5. Adjust the headband, ear cushions, and microphone boom for a comfortable fit. Test mute, volume, and call-control buttons to ensure quick access during customer interactions, and position the microphone close enough to your mouth for clear pickup without clipping.

Frequently asked questions

• Is the Poly EncorePro 525 Microsoft Teams Certified? Yes. The headset is certified for Microsoft Teams, ensuring optimized performance, reliable call quality, and smooth integration with Teams meetings and calls.
• What kind of connection does it use? It uses USB-A for easy plug-and-play connection to most PCs and laptops without the need for specialized adapters.
• Is it compatible with macOS? Yes. The EncorePro 525 works with macOS and major UC applications, though some advanced software features may require Poly software for full customization.
• Is the microphone noise-canceling? Yes. The headset features a noise-canceling microphone designed to minimize background noise and capture clear speech in busy environments.
• Is it suitable for long shifts? Absolutely. The lightweight, ergonomic design with soft ear cushions helps reduce fatigue during extended use, making it ideal for call centers and busy offices.
• Are there inline controls? Yes. The headset includes inline controls for mute, volume, and call management, allowing you to respond to customers without reaching for your computer.
• Can I use this headset with multiple apps? Yes. The EncorePro 525 is designed to work across Teams, Zoom, Cisco UC, and other common collaboration apps, with platform-specific settings available in each app.