Poly EncorePro 525 USB-A Stereo Headset

Ready, set, perform. The Poly EncorePro 525 USB-A Stereo Headset is engineered to elevate every customer interaction in busy call centers and remote workspaces alike. Part of the EncorePro 500 Series, this headset combines enterprise-grade clarity with all-day comfort, delivering reliable, plug-and-play performance whether agents are dialing in from home or connected to a bustling office. The USB-A connection ensures immediate compatibility with virtually any PC, while the stereo design brings rich, immersive audio to calls, training sessions, and multimedia content. With a lightweight profile, plush ear cushions, and an adjustable headband, the EncorePro 525 is built to stay comfortable through long shifts without compromising on sound quality or durability. If your team needs consistent voice pickup, reduced background noise, and an ergonomic fit, this headset is designed to help agents stay focused, engaged, and productive from first ring to last.

• Crystal-clear audio for calls and multimedia. The Poly EncorePro 525 delivers high-fidelity stereo sound so agents can hear callers with precision and enjoy clear music, training materials, and collaboration content during the workday. The microphone is engineered to capture speech with accuracy while minimizing ambient noise, helping every conversation feel natural—even in noisy environments.
• USB-A plug-and-play connectivity. Designed for quick setup on Windows and macOS, this headset connects via a standard USB-A port for fast installation. No complex drivers or software are required—simply plug in and start talking, with seamless compatibility across popular softphones and Unified Communications platforms.
• Noise-canceling microphone with adjustable boom. The boom microphone focuses on your voice while suppressing background chatter, keyboard clatter, and office noise. Its adjustable design lets you position the mic for optimal pickup, ensuring you’re heard clearly on every call, no matter where you work.
• Lightweight, all-day comfort. Built for extended wear, the EncorePro 525 features a lightweight frame, soft ear cushions, and an adjustable headband. The design distributes weight evenly and reduces pressure on the temples, so agents can stay comfortable during long shifts and multi-hour contact center sessions.
• Durable, enterprise-ready construction with broad compatibility. Engineered to withstand daily use in busy environments, this headset works with a wide range of softphones and UC platforms. It’s built to endure frequent hidden wear, frequent muting, and regular cleaning, while maintaining dependable sound and mic performance.

Technical Details of Poly EncorePro 525 USB-A Stereo Headset

• Connectivity: USB-A stereo headset offering plug-and-play setup for Windows and macOS. Compatible with popular softphones and Unified Communications platforms.
• Microphone: Noise-canceling boom microphone with adjustable positioning for optimal voice pickup and reduced background noise.
• Audio: Stereo, wideband audio designed for clear voice transmission and rich multimedia playback or training content.
• Design: Lightweight, comfortable wear with cushioned ear pads and an adjustable headband for a secure, all-day fit.
• Controls: Inline controls (where provided on the model) enable quick mute and volume adjustments for efficient call handling.

How to install Poly EncorePro 525 USB-A Stereo Headset

• Plug the USB-A connector into an available USB port on your computer. The EncorePro 525 is designed for straightforward plug-and-play setup and should be recognized by Windows or macOS without extra software.
• If prompted, allow any on-screen prompts for driver installation or device permissions so the operating system can access the microphone and speakers.
• Open your operating system’s sound settings and set the EncorePro 525 as both the default playback and default recording device to ensure calls route through the headset.
• Adjust the headset for comfort: position the headband to fit your head size and align the boom microphone with your mouth for optimal speech pickup while avoiding obstruction or contact with your lips.
• Test the setup with your favorite softphone or collaboration app. Use the inline controls to mute/unmute and adjust volume as needed, and confirm that audio is clear on both ends of the call.

Frequently asked questions

• Q: Is the EncorePro 525 compatible with Windows, macOS, and common UC platforms?

  A: Yes. The USB-A connection is designed for broad compatibility with Windows and macOS, and it works with many popular softphones and Unified Communications systems.

• Q: Does the headset have an inline mute and volume control?

  A: Depending on the model configuration, the EncorePro 525 offers convenient inline controls for mute and volume, allowing quick adjustments during calls without interrupting your workflow.

• Q: Is the microphone noise-canceling?

  A: Yes. The boom microphone uses noise-canceling technology to minimize background noise and improve voice clarity in busy or open-office environments.

• Q: Is the headset comfortable for long listening sessions?

  A: Absolutely. The EncorePro 525 features a lightweight design, plush ear cushions, and an adjustable headband to support comfortable all-day wear during long shifts.

• Q: Can I use this headset for multimedia and training content in addition to calls?

  A: Yes. The stereo audio output is suitable for calls, training videos, and other multimedia content, making it a versatile choice for contact centers and remote teams.