Description
Poly Poly+ - 1 Year - Service E70 Auto Tra
Poly Poly+ is more than a service plan—it’s your enterprise’s security blanket for collaboration. Built for organizations that depend on flawless video and audio conferencing, Poly Poly+ delivers unmatched reliability, rapid response times, and a proactive approach to keeping your collaboration environment up and running. By combining unlimited global 24x7 priority technical support with advance hardware replacement, exclusive professional services discounts, and premium software access, Poly Poly+ helps IT teams focus on strategic initiatives while Poly handles the heavy lifting. This 1-year program is designed to align with Poly’s robust ecosystem and the leading collaboration platforms you already rely on, including Microsoft Teams, Zoom, GoTo, BlueJeans, and more, ensuring a cohesive and resilient experience across your entire enterprise.
With Poly Poly+ you gain a dedicated partnership that scales with your organization. The value proposition centers on minimizing downtime, accelerating incident resolution, and expanding capabilities beyond basic maintenance. The combination of proactive hardware protection, rapid service delivery, and access to premium software creates a powerful engine for enterprise-grade collaboration. In today’s fast-paced business landscape, where uptime is critical and user experience drives productivity, Poly Poly+ offers a proven framework for sustaining momentum across distributed teams, global offices, and mission-critical meetings.
- 24x7 Global Priority Technical Support: Enjoy unlimited, round-the-clock assistance from Poly’s seasoned engineers. Whether you’re in a regional office or coordinating with teams across continents, you receive priority treatment to troubleshoot, remediate, and optimize your collaboration deployments whenever you need it.
- Advance Hardware Replacement: If a device requires replacement, Poly arranges prepaid next-business-day shipping. This proactive safeguard minimizes downtime and preserves business continuity, helping you stay ahead of incidents that could disrupt meetings, collaboration workflows, or executive communications.
- On-site Support Options: For environments where uptime is critical, on-site engineering visits can be scheduled to accelerate resolution and limit downtime. This tailored support ensures that complex deployments receive hands-on expertise when it matters most.
- Exclusive Professional Services Discounts: Access special rates on installation, migration, optimization, and other professional services. These discounts translate into meaningful time and cost savings as your collaboration footprint grows or evolves.
- Premium Software Access: Gain upgraded access to premium software and collaboration tools designed to elevate conferencing experiences, enrich collaboration workflows, and deliver superior user experiences across the enterprise.
Technical Details of Poly Poly+ - 1 Year - Service E70 Auto Tra
- Service Duration: 1 year from activation date, with renewal options available to sustain ongoing coverage.
- Support Coverage: Unlimited, global 24x7 priority technical support for all covered devices and services, ensuring rapid assistance no matter where your teams operate.
- Response and Resolution Focus: Priority handling of incidents with defined service levels to minimize disruption to meetings, collaboration sessions, and day-to-day operations.
- Advance Hardware Replacement: Pre-paid next-business-day shipping for replacement devices or components—designed to keep your collaboration environment online and productive with minimal interruption.
- On-site Support: Optional on-site engineering visits to accelerate remediation in complex environments or during critical deployment phases.
- Professional Services Discounts: Exclusive pricing on onboarding, deployment optimization, migrations, and solution enhancements tailored to enterprise contexts.
- Premium Software Access: Upgraded access to premium collaboration software, features, and integrations that enhance user experience and drive higher adoption rates across teams.
- Partner Ecosystem: Optimized interoperability with leading collaboration ecosystems, including Microsoft, Zoom, GoTo, BlueJeans, and other major platforms to ensure a seamless, integrated experience.
How to install Poly Poly+ - 1 Year - Service E70 Auto Tra
Note: This is a service plan that complements Poly devices and partner collaboration solutions. Activation and configuration are managed through the Poly Enterprise Portal or your authorized Poly partner. The steps below outline a typical activation and setup flow to get you started quickly and securely.
- Step 1 — Verify Eligibility and Access: Confirm that your organization is eligible for Poly Poly+ and obtain activation credentials from Poly or your authorized partner. Prepare the devices, account details, and geographic coverage you intend to protect under the plan.
- Step 2 — Register in the Poly Enterprise Portal: Log in to the enterprise portal and register all covered devices, users, and locations. This ensures accurate assignment of coverage, service levels, and contact points for support requests.
- Step 3 — Assign Users, Devices, and Locations: Map users and devices to the Poly Poly+ plan. Define locations (sites or regions) where coverage is required to optimize response times and ensure that critical environments receive priority attention when needed.
- Step 4 — Validate Network Readiness: Review network prerequisites, firewall rules, VPN configurations, and connectivity to Poly support services. Ensure devices can communicate with Poly’s support infrastructure to enable remote diagnostics and proactive monitoring where applicable.
- Step 5 — Schedule Onboarding and Baseline Configuration: Arrange onboarding with Poly or a certified partner. During onboarding, configure service baselines, incident workflows, and preferred escalation paths. Establish notification preferences and define success criteria for initial performance tuning.
- Step 6 — Train End Users and IT Staff: Provide essential training for IT staff and end users on how to engage Poly Poly+ support, create service requests, and leverage premium software features to maximize the value of the plan.
Frequently asked questions
- Q: What does Poly Poly+ - 1 Year - Service E70 Auto Tra include? A: It includes unlimited global 24x7 priority technical support, advance hardware replacement with prepaid next-day shipping, optional on-site support, exclusive professional services discounts, and premium software access for the duration of the policy.
- Q: How does advance hardware replacement work? A: When a device requires replacement, Poly ships a replacement unit with prepaid next-business-day delivery to minimize downtime and maintain business continuity. The process includes coordination of logistics and, if needed, remote diagnostics to validate the issue before dispatch.
- Q: Is on-site support available? A: Yes. On-site engineering visits can be arranged to reduce downtime in critical environments or during complex deployment scenarios where remote remediation is not sufficient.
- Q: Are there discounts for professional services? A: Yes. The plan provides exclusive discounts on installation, migration, optimization, and other professional services tailored to enterprise needs, helping you accelerate projects and reduce total cost of ownership.
- Q: Which collaboration ecosystems are supported? A: The Poly Poly+ program is designed to work seamlessly with leading collaboration platforms, including Microsoft, Zoom, GoTo, BlueJeans, and other major ecosystems, ensuring interoperability and a cohesive user experience across tools your organization uses.
- Q: How do I activate Poly Poly+? A: Activation is performed via the Poly Enterprise Portal or through your authorized Poly partner. You will register covered devices and users, define coverage scopes, and configure service levels to align with your organizational structure.
- Q: Does the 1-year term auto-renew? A: Many configurations support auto-renewal options; check your initial terms to confirm renewal terms, pricing, and any changes to service levels for subsequent years.
- Q: Can Poly Poly+ be tailored for multi-region deployments? A: Yes. The global nature of the service is designed to accommodate multi-region organizations with coverage that aligns to regional support hours and compliance considerations.
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