Description
Experience enterprise-grade reliability with Poly Poly+, a comprehensive 1-year service plan designed to protect collaboration infrastructure across your global organization. This service blends Poly’s deep expertise with strategic alliances from Microsoft to Zoom, GoTo, BlueJeans, and more, ensuring your team stays connected, productive, and secure. With proactive coverage, seamless hardware replacement, and exclusive professional services discounts, Poly Poly+ turns potential disruptions into minor detours, so your business can focus on what matters most—collaboration, innovation, and growth. This plan is built for busy enterprises that demand uninterrupted performance, predictable costs, and fast, expert assistance whenever it’s needed most.
- UNLIMITED, GLOBAL 24x7 PRIORITY TECHNICAL SUPPORT: Round-the-clock access to Poly’s top-tier engineers and technical resources, available anywhere your teams work. This priority support ensures faster issue resolution, reduced downtime, and continuous collaboration across dispersed locations.
- ADVANCE HARDWARE REPLACEMENT WITH PRE-PAID NEXT-BUSINESS-DAY SHIPPING: When a hardware failure occurs, Poly ships a replacement immediately with prepaid next-day delivery, enabling uninterrupted operations and rapid restoration of critical systems.
- EXCLUSIVE PROFESSIONAL SERVICES DISCOUNTS: Save time and money with preferential rates on consulting, deployment, and optimization services that help your team maximize the value of Poly solutions and integrations with leading collaboration ecosystems.
- UPGRADED ACCESS TO PREMIUM SOFTWARE: Elevate your collaborative experience across the entire enterprise with enhanced software capabilities and features, designed to improve meeting quality, security, and user adoption.
- 1 YEAR OF CONTINUOUS PRODUCTIVITY AND BUSINESS CONTINUITY: A full year of robust coverage ensures your environment remains stable, scalable, and ready for growth, with predictable total cost of ownership and reduced risk of disruption.
Technical Details of Poly Poly+ - 1 Year - Service Of Front P
- Service Duration: 1 year from the activation date, providing a defined window of ongoing support and service continuity.
- Support Coverage: Unlimited, global 24x7 priority technical support to address incidents as soon as they arise, no matter the time zone or location.
- Hardware Replacement: Advance hardware replacement with prepaid next-business-day shipping to minimize downtime and maintain business continuity.
- Support Channels: Includes phone support and remote assistance, ensuring quick and direct access to skilled professionals when issues occur.
- Professional Services Discounts: Access exclusive discounts on professional services to accelerate deployment, optimization, and integration efforts across your collaboration ecosystem.
- Software Access: Upgraded access to premium software offerings to enhance collaboration experiences across the enterprise.
- Partnership Ecosystem: Leverages Poly’s collaboration with leading ecosystem partners (e.g., Microsoft, Zoom, GoTo, BlueJeans) to deliver integrated, reliable solutions.
how to install Poly Poly+ - 1 Year - Service Of Front P
Poly Poly+ is a service plan rather than a physical install, so activation and management are handled through your Poly account and partner channels. To enable and optimize this service, follow these straightforward steps:
- Step 1 — Confirm Eligibility and Activate: Verify your organization’s eligibility for Poly Poly+ and initiate activation through your Poly management portal or your authorized Poly partner. Maintain your account details and purchase order readiness for a smooth setup.
- Step 2 — Access the Management Console: Log in to the Poly administration console to view service status, open tickets, and configure escalation paths. Ensure your administrator contact information is up to date for timely notifications.
- Step 3 — Map Devices and Locations: Inventory your Poly devices and collaboration endpoints across sites and regions. Associate devices with the service to enable targeted coverage, hardware replacement, and proactive monitoring where available.
- Step 4 — Configure Escalation and Support Preferences: Define escalation levels, preferred contact methods, and response time expectations. Set up service hours aligned with your global teams to maximize the value of 24x7 support.
- Step 5 — Leverage Premium Software and Services: Activate premium software access and review available professional services discounts. Schedule onboarding, optimization sessions, or integration workshops to accelerate ROI.
- Step 6 — Monitor and Maintain: Use the portal’s dashboards to monitor performance, ticket status, and replacement timelines. If an incident occurs, Poly will guide the remediation path and coordinate next-day hardware replacements as needed.
Frequently asked questions
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What is included in Poly Poly+ - 1 Year - Service Of Front P?
The plan includes unlimited 24x7 priority technical support, advance hardware replacement with prepaid next-day shipping, exclusive professional services discounts, upgraded access to premium software, and a full year of service coverage aimed at maximizing productivity and continuity for enterprise collaboration.
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How long does the service last?
The service is active for a full 12-month period from the activation date, with ongoing support and replacement benefits available throughout that year.
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Which regions does the support cover?
The plan provides global coverage, delivering 24x7 priority support and services wherever your teams operate.
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What happens if hardware fails?
In the event of hardware failure, Poly ships an advance replacement with prepaid next-business-day shipping to minimize downtime and preserve business continuity.
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Do I need to purchase separate software to access premium features?
No. The plan includes upgraded access to premium software as part of the overall service, designed to enhance your collaboration experience across the enterprise.
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How do I access the professional services discounts?
Discounts are applied via your Poly account or through your authorized Poly partner. Access and schedule services such as deployment, optimization, and integration assistance through the management console or dedicated support channels.
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Is this plan compatible with major collaboration platforms?
Yes. Poly Poly+ is designed to complement and enhance the ecosystem of leading collaboration partners like Microsoft Teams, Zoom, GoTo, and BlueJeans, enabling smoother integrations and improved user experiences across platforms.
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