Poly Poly+ - 1 Year - Service Secured Stand

PolySKU: 7686547

Price:
Sale price$1,507.10

Description

Meet Poly Poly+ - 1 Year - Service Secured Stand, the ultimate enterprise-grade service plan designed to keep your collaboration environment resilient around the clock. Whether you’re coordinating across Microsoft, Zoom, GoTo, BlueJeans, or a broad ecosystem of partners, this plan delivers unmatched reliability: unlimited 24x7 priority technical support, guaranteed hardware availability, and exclusive professional services discounts that save your business time and money. With enhanced access to premium software, you can elevate every meeting, drive faster decision-making, and maintain peak performance across your entire enterprise. A one-year commitment translates into streamlined operations, faster issue resolution, and continuous productivity for your teams—day or night.

  • UNLIMITED, GLOBAL 24X7 PRIORITY TECHNICAL SUPPORT — Around-the-clock access to top-tier engineering assistance ensures rapid issue resolution and minimal disruption to critical collaboration workflows.
  • ADVANCE HARDWARE REPLACEMENT — If a fault occurs, Poly ships a replacement with prepaid next-business-day delivery to maintain business continuity.
  • EXCLUSIVE PROFESSIONAL SERVICES DISCOUNTS — Save time and money with preferential rates on implementation, optimization, and optimization services tailored for your enterprise.
  • UPGRADED ACCESS TO PREMIUM SOFTWARE — Elevate your collaborative experience with privileged software features and capabilities designed for large teams and complex deployments.
  • 1 YEAR SERVICE DURATION — A full year of comprehensive protection and proactive support to maximize efficiency and precise results across your organization.

Technical Details of Poly Poly+ - 1 Year - Service Secured Stand

Specifications are drawn from Poly’s service catalog and aligned with partner ecosystems to safeguard business continuity and collaboration integrity. For exact SKU/UPC-based specifications, consult your Synnex catalog entry using the appropriate UPC or SKU. Highlights of the Poly Poly+ 1 Year - Service Secured Stand include:

  • Service Duration: 1 year of comprehensive coverage and continuous support.
  • 24x7 Priority Technical Support: Unlimited global access to engineering expertise, with emphasis on high-priority incidents to accelerate restoration.
  • Phone Support: Dedicated phone-based assistance for dependable, immediate guidance when remote resolution is preferred.
  • Advance Hardware Replacement: Pre-paid next-business-day shipping to minimize downtime and maintain business operations.
  • On-site Support Availability: On-site assistance optional to further reduce downtime during critical outages or complex issues.
  • Premium Software Access & Professional Services Discounts: Upgraded software features and discounted professional services to streamline deployment and optimization across the enterprise.

How to activate and install Poly Poly+ - 1 Year - Service Secured Stand

Activation and setup are straightforward and designed for IT teams managing large-scale deployments. Follow these steps to ensure your Poly Poly+ 1 Year - Service Secured Stand is enabled and ready to support your organization:

  • Prepare your identifiers: Gather the device SKU or UPC and the customer account details to anchor the service entitlement.
  • Initiate activation: Contact Poly sales or your authorized reseller to activate the 1-year service on your account and link it to the appropriate devices.
  • Assign the entitlement: Within your management console or partner portal, assign the service to the Poly devices in use and confirm the start date of coverage.
  • Coordinate hardware or on-site support: If you anticipate hardware replacement or on-site assistance, schedule the service deliveries and technician visits in alignment with your IT calendar.
  • Enable access to premium software and discounts: Ensure user roles are configured to leverage premium features and that your procurement team can apply professional services discounts during engagements.

Frequently asked questions

  • What exactly is included with Poly Poly+ - 1 Year - Service Secured Stand? The package provides unlimited 24x7 priority technical support, advance hardware replacement with prepaid next-day shipping, on-site support options, exclusive professional services discounts, and access to premium software, all for a 12-month period.
  • How long does the service last? The service term is 12 months from activation, assuming standard terms defined in your agreement with Poly or your reseller.
  • Is on-site support included? On-site support is available as part of the service plan to minimize downtime when remote resolution is insufficient or when site work is required.
  • Does the plan affect software licensing? Yes, the plan includes upgraded access to premium software designed to enhance collaboration, with licensing terms outlined in your contract.
  • Which collaboration ecosystems are supported? Poly Poly+ is designed to work across leading platforms and ecosystems, including Microsoft, Zoom, GoTo, BlueJeans and other major partners, ensuring seamless interoperability for your enterprise.

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