Description
Poly Poly+ offers enterprise-grade service coverage designed to keep your organization’s collaboration ecosystem resilient and productive. With a robust blend of unlimited 24x7 priority technical support, rapid hardware replacement, and premium professional services, this 1-year service plan safeguards business continuity across your Poly-powered devices and preferred platforms. The Service Stand Choice Of provides flexible enrollment that scales with your deployment, whether you’re orchestrating Microsoft Teams, Zoom, GoTo, BlueJeans, or a mixed ecosystem of collaboration tools. In today’s fast-paced work landscape, Poly Poly+ stands as your trusted backstop—ensuring that your teams stay connected, informed, and efficient around the clock.
- UNLIMITED, GLOBAL 24X7 PRIORITY TECHNICAL SUPPORT — Access round-the-clock expert assistance with priority handling to resolve incidents quickly, minimize downtime, and keep collaboration channels open across time zones. This service is designed to reduce resolution times during critical business periods and to support global teams with a single, reliable point of contact.
- ADVANCE HARDWARE REPLACEMENT — If a hardware fault arises, Poly ships a replacement unit with pre-paid next-business-day shipping. This proactive approach protects your operations, preserves user experience, and lowers the risk of extended outages that can disrupt meetings, calls, and room systems.
- ON-SITE SUPPORT — When remote troubleshooting isn’t sufficient, on-site experts are dispatched quickly to diagnose and resolve issues directly at your location. On-site availability accelerates problem resolution, minimizes downtime, and helps maintain service levels for mission-critical collaboration environments.
- 1 YEAR SERVICE DURATION — A full year of comprehensive coverage delivers consistency for budgeting, planning, and technology roadmaps. This extended term helps ensure you maximize productivity, reliability, and value from your Poly investments across your organization’s annual cycle.
- EXCLUSIVE PROFESSIONAL SERVICES DISCOUNTS & PREMIUM SOFTWARE ACCESS — Enjoy savings on professional services and streamlined access to premium software upgrades that elevate your enterprise collaboration experience, improve deployments, and simplify ongoing management of your Poly ecosystem.
Technical Details of Poly Poly+ - 1 Year - Service Stand Choice Of
Technical details are sourced from official specifications and can vary by region and SKU. For exact metrics, consult the product specifications in the vendor portal using your SKU or UPC. The following representative details highlight the core capabilities of Poly Poly+ 1 Year Service Stand Choice Of:
- Coverage period: 1 year from activation, with renewal options to extend support as your organization scales.
- Support scope: Unlimited 24x7 priority technical support across supported Poly collaboration platforms and devices.
- Response commitments: Priority case handling with expedited escalation paths to required specialists, designed to reduce total incident time.
- Hardware replacement policy: Advance hardware replacement with pre-paid next-business-day shipping to minimize downtime.
- On-site support availability: On-site technician options vary by region; when offered, they provide rapid, hands-on resolution on location.
How to install Poly Poly+ - 1 Year - Service Stand Choice Of
- Confirm eligibility and purchase: Acquire the Poly Poly+ 1 Year plan through your preferred Poly channel and verify that your organization’s accounts and devices are eligible for enrollment.
- Link devices and accounts: In the admin console or via your Poly reseller, register eligible Poly devices (hardware and endpoints) and associate them with the service account to enable coverage.
- Choose deployment scope: Define the geographic regions, teams, and devices to be covered. Align the service scope with your collaboration workloads across Microsoft Teams, Zoom, GoTo, BlueJeans, and other ecosystems.
- Activate premium features: If applicable, enable access to premium software upgrades and professional services discounts through the admin portal or by contacting your account representative.
- Set up support channels and SLAs: Configure preferred contact routes, escalation procedures, and service level expectations to ensure fast response when incidents occur.
- Validate and pilot: Run a controlled test with a representative suite of Poly devices and collaboration scenarios to confirm that 24x7 support, hardware replacement, and on-site services function as expected before full rollout.
Frequently asked questions
Q: What exactly is included in Poly Poly+ 1 Year - Service Stand Choice Of?
A: It is a one-year service plan for Poly collaboration solutions that combines unlimited 24x7 priority technical support, advance hardware replacement with prepaid next-day shipping, on-site support where available, and exclusive professional services discounts plus premium software access to elevate enterprise collaboration across your organization.
Q: How does the advance hardware replacement work?
A: If a covered device experiences a hardware fault, Poly ships a replacement unit with prepaid next-business-day delivery. This policy is designed to minimize downtime and keep meeting schedules, room systems, and collaboration workflows uninterrupted while the replacement is in transit and the original device is returned or recycled according to the service terms.
Q: Is on-site support available in all regions?
A: On-site support availability depends on regional service capabilities and local partners. In regions where on-site technicians are offered, you can expect rapid dispatch to implement fixes directly at your site, reducing downtime and accelerating recovery for critical rooms and endpoints.
Q: Can this plan be renewed or upgraded after one year?
A: Yes. The Poly Poly+ plan is designed with renewal options to maintain continuity of coverage. Organizations can extend the same terms or upgrade to enhanced service levels as their collaboration environment grows or changes, ensuring ongoing protection and access to the latest software upgrades.
Q: What types of software upgrades are included?
A: The plan provides upgrade access to premium software features that enhance collaboration experiences, simplify administration, and improve security and performance across supported Poly devices and platforms. Availability may vary by SKU and regional licensing terms.
Q: How do I activate and manage Poly Poly+ within my organization?
A: Activation typically occurs through the Poly portal or via your authorized reseller. You’ll register eligible devices, assign the service to your organization, configure preferred support channels, and align SLAs with your IT governance. Your account representative can assist with enrollment, configuration, and ongoing management.
Customer reviews
Showing - Of Reviews
