Poly Poly+ - 3 Year - Service 12x Cam Mic

Your enterprise deserves a collaboration experience that stays a step ahead of daily demands. Poly Poly+ — 3 Year Service for 12x Cam Mic is engineered to deliver unwavering reliability, minimal downtime, and a seamless path to enhanced teamwork across your organization. Built on Poly’s trusted collaboration solutions and reinforced by strategic alliances with ecosystem leaders such as Microsoft, Zoom, GoTo, and BlueJeans, this service offers more than support—it delivers confidence. With 24x7 global priority technical assistance, proactive hardware coverage, and access to premium software enhancements, Poly Poly+ makes it easier to unlock the full potential of your meeting spaces, boardrooms, and hybrid environments, no matter where your teams are located. When incidents occur, you’re protected by a comprehensive plan that prioritizes speed, accuracy, and business continuity, so your people can focus on what matters most—getting work done.

• UNLIMITED, GLOBAL 24X7 PRIORITY TECHNICAL SUPPORT — You’ll have round‑the‑clock access to Poly’s expert engineers who specialize in collaboration solutions. This isn’t generic help; it’s a dedicated support experience designed to resolve complex conferencing issues quickly. The 24x7 coverage spans all regions, so no matter the time zone, your meetings stay on track. Expect rapid escalation, proactive diagnostics, and guidance tailored to your deployment—whether you’re configuring large-scale webinars, daily standups, or executive briefings with 12x Cam Mic setups.
• ADVANCE HARDWARE REPLACEMENT — When a component needs replacement, Poly ships a replacement unit with pre-paid next-business-day shipping. This service interruption minimization is essential for business continuity, especially in mission-critical collaboration environments. The process is streamlined to reduce downtime: initiate the RMA, receive the replacement, swap devices in minutes, and return the failed unit on your schedule. It’s a practical commitment to reliability, ensuring your conference rooms remain ready for action without costly delays.
• 3-YEAR SERVICE DURATION — A long-term, predictable plan that aligns with budgeting cycles and technology refresh timelines. The three-year term provides consistent access to support, hardware coverage, and software enhancements across a broad fleet of Poly devices. With this duration, you can plan deployments, upgrades, and training with confidence, knowing your collaboration infrastructure is protected for the long haul. The extended window also helps in maintaining uniform service levels and reduces the administrative burden of renewing coverage year after year.
• EXCLUSIVE PROFESSIONAL SERVICES DISCOUNTS — Beyond break/fix support, Poly Poly+ gives your organization access to discounted professional services for deployment, configuration, optimization, and training. These discounts translate into faster time-to-value for new room refurbishments, room‑level upgrades, or organization-wide migrations to enhanced collaboration experiences. By reducing professional services costs, you can accelerate adoption, ensure best-practice configurations, and maximize return on investment from your Poly ecosystem.
• UPGRADED ACCESS TO PREMIUM SOFTWARE — Elevate your enterprise collaboration with premium software enhancements that accompany the Poly Poly+ service. Upgraded software access can unlock advanced management capabilities, improved analytics, enhanced security features, and additional collaboration tools that help you run more efficient hybrid meetings. This means your entire workforce benefits from the latest software innovations, helping teams communicate more effectively, share content seamlessly, and stay aligned on ambitious goals.

Technical Details of Poly Poly+ - 3 Year - Service 12x Cam Mic

• Service duration: 3 years. A fixed term designed for long-range planning and consistent support across Poly devices and configurations.
• Global coverage: Unlimited, 24x7 priority technical support available worldwide to accommodate distributed teams and international operations.
• Support channels: Priority phone and online support with escalation paths tailored to enterprise environments and complex collaboration workflows.
• Advance hardware replacement: Pre-paid next-business-day shipping for replacement units to minimize downtime and keep meeting environments ready.
• Included software and services: Access to premium software upgrades that enhance collaboration management, security, and analytics across the enterprise.

How to install Poly Poly+ 3 Year Service

• Step 1: Verify eligibility and ensure your Poly devices (including cameras and microphones covered by the 12x Cam Mic configuration) are registered to your organizational account. Confirm the devices are compatible with Poly Poly+ and that you have the appropriate admin credentials to activate services.
• Step 2: Access the Poly service portal or contact your account representative to initiate activation of the 3-year service. Provide your device identifiers, account details, and desired coverage parameters to ensure accurate assignment and enrollment.
• Step 3: Bind the service to the specific devices and configure preferred support channels, notification settings, and escalation preferences. This step ensures that when an issue arises, the right teams are alerted and can respond with speed and precision.
• Step 4: Enable 24x7 priority support within the administration console and verify that incident workflows are in place. Test the support process by simulating a non-critical incident to confirm response times and resolution steps align with your expectations.
• Step 5: If hardware replacement becomes necessary, prepare the device for shipment by following the service instructions, use the pre-paid return label, and confirm the correct shipping address for next-business-day delivery. After you receive the replacement, perform a quick verification to ensure the unit powers on correctly and integrates with your existing conferencing platforms.

Frequently Asked Questions

• Q: What does Poly Poly+ 3 Year Service include?

  A: It includes unlimited global 24x7 priority technical support, advance hardware replacement with pre-paid next-business-day shipping, a three-year service term, exclusive professional services discounts, and upgraded access to premium software for enhanced collaboration across the enterprise. This combination is designed to minimize downtime, accelerate deployments, and maximize the value of your Poly 12x Cam Mic configuration.

• Q: Can this service be applied to existing Poly devices?

  A: Yes. The service is designed to cover compatible Poly devices within your organization. Activation and device assignment are handled through your Poly account, your administrator, or your authorized reseller. The terms ensure consistent coverage across the devices that form your collaboration ecosystem.

• Q: How does the advance hardware replacement work in practice?

  A: If a hardware issue arises, Poly ships a replacement unit with pre-paid next-business-day shipping. This minimizes meeting downtime and helps you quickly restore operations. The process typically involves submitting an RMA, receiving the replacement, swapping the device, and returning the failed unit under the service terms.

• Q: Is there any limit to the number of devices covered under this service?

  A: The 3 Year Service is designed to support a scalable enterprise deployment, with coverage aligned to the devices registered under your account. If you anticipate a large-scale rollout or ongoing expansion, consult with your Poly representative to confirm device eligibility and the best strategy for coverage alignment.