Description
Protect your Poly system with a proactive, predictable, and deeply dependable service plan designed for busy environments. Poly Poly+ Onsite Support - Extended Service - 3 Year - Service o X70 And Tc10 delivers comprehensive on-site maintenance, rapid parts replacement, and a clear, controlled total cost of ownership. This extended service helps you minimize downtime, maximize performance, and preserve the value of your X70 and TC10 investments. With on-site expert technicians, you gain access to hands-on care, scheduled maintenance, and a service framework that keeps your communication solutions running smoothly—no surprises, just steady performance and peace of mind.
- Next-business-day on-site response ensures your critical systems are addressed quickly, reducing downtime and keeping operations running smoothly even during peak periods.
- Comprehensive Parts & Labor coverage means you won’t face unexpected repair bills; parts replacement and skilled labor are included as needed to restore performance.
- Three-year service duration provides long-term protection and dependable reliability for your X70 and TC10 deployments, safeguarding your investment over the life of the devices.
- On-site maintenance delivers proactive care where you need it most, helping to prevent issues before they impact productivity while extending the life of your hardware.
- Transparent, predictable total cost of ownership makes budgeting easier, with a single, clear agreement that covers service, response, and maintenance over the full term.
Technical Details of Poly Poly+ Onsite Support - Extended Service - 3 Year - Service o X70 And Tc10
UPC / SKU: Not provided in the available source content
- Service duration: 3 years from activation, providing extended protection beyond standard warranty periods.
- Coverage scope: On-site maintenance, complete Parts & Labor coverage, and replacement of failed components as required to restore operation.
- Response time: Next Business Day on-site service, prioritizing rapid resolution and minimizing downtime.
- Supported devices: Poly X70 and TC10 systems, ensuring specialized, device-specific care from trained technicians.
- What’s included: On-site diagnosis, parts supply as needed, labor for installation and repair, and on-site verification of system performance after service.
- Travel and logistics: On-site service includes travel to the customer location as part of the standard coverage terms.
How to install Poly Poly+ Onsite Support - Extended Service - 3 Year - Service o X70 And Tc10
- Step 1: Confirm eligibility and enrollment. Verify that your Poly X70 or TC10 is enrolled in the Poly Poly+ Onsite Support plan for the full 3-year term and that the intended site is within the service coverage area.
- Step 2: Schedule the service window. Coordinate with your Poly authorized service provider to select a convenient maintenance window that aligns with your business operations and peak usage times.
- Step 3: Prepare device and documentation. Gather device serial numbers, current warranty information, and any recent issue details to help the technician arrive with the right parts and expertise.
- Step 4: On-site assessment and validation. The technician conducts a thorough on-site assessment, documents findings, and confirms the scope of required parts and labor before proceeding.
- Step 5: Execute and verify. The technician installs any necessary parts, completes maintenance tasks, tests system functionality, and confirms that performance meets expected specifications before leaving.
Frequently asked questions
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Q: What does Poly Poly+ Onsite Support - Extended Service cover?
A: It provides on-site maintenance, parts and labor coverage, and a Next Business Day response for the Poly X70 and TC10 devices over a 3-year period, helping you maintain peak performance with predictable costs. -
Q: How long is the service term?
A: The service is valid for three years from the activation date, offering extended protection beyond standard warranties. -
Q: Which products are eligible?
A: The plan covers Poly X70 and TC10 systems, with dedicated on-site technicians trained to service these models. -
Q: What is the typical response time?
A: Next Business Day on-site response is the standard, designed to minimize downtime and expedite a return to full operation. -
Q: Are parts and labor included?
A: Yes. Parts replacement and labor are covered under the plan, ensuring that qualified technicians can perform necessary repairs with approved components. -
Q: Is travel included?
A: Travel to your location is included as part of the on-site support coverage, so there are no unexpected travel charges for covered incidents.
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