Poly Poly+ Onsite Support with FRU Replace and Destroy - Extended Service - 1 Year - Service

The Poly Poly+ Onsite Support with FRU Replace and Destroy is an essential service for businesses looking to maintain seamless operations for their Poly equipment. With this extended service plan, you gain access to expert support and efficient solutions that ensure your technology runs at its best. Designed to provide peace of mind, this service guarantees that your equipment receives immediate attention whenever required, making it an invaluable addition to your operational strategy.

• Comprehensive Onsite Support: Enjoy the convenience of onsite service for your Poly devices, ensuring that technical issues are resolved quickly and efficiently without the need for shipping equipment away for repairs.
• FRU Replace and Destroy Service: Benefit from advanced parts replacement and destruction service that prioritizes your data security while maximizing the efficiency of your operations.
• Cost-Effective Maintenance: Minimize your inventory costs with our all-inclusive parts and labor service, allowing you to focus on your core business instead of worrying about equipment maintenance.
• Business Hour Service Response: Experience reliable and timely service with a business hour response time, ensuring that your operations are not disrupted for long.
• 1 Year Extended Service Agreement: The one-year duration of the service provides maximum dependability, allowing you to plan and budget for your maintenance needs confidently.

Technical Details of the Product

• Service Type: Onsite Support
• Duration: 1 Year
• Service Components: Parts Replacement, Labor, FRU Replace and Destroy
• Response Time: Business Hours
• Ideal For: Organizations using Poly equipment that require uninterrupted service and support.

How to Install

To activate your Poly Poly+ Onsite Support, follow these simple steps:

1. Ensure your Poly equipment is registered under your company name.
2. Contact your Poly support representative or use the designated support portal to initiate your service activation.
3. Provide the necessary details regarding your equipment and the service location.
4. Once registered, you will receive confirmation and instructions on how to access the support service as needed.
5. In case of equipment failure, simply contact the support line, and a technician will be dispatched to your location during business hours to resolve the issue.

Frequently Asked Questions

• What is included in the Poly Poly+ Onsite Support service?
  The service includes all necessary parts replacement, labor for repairs, and the FRU (Field Replaceable Unit) Replace and Destroy service to protect your data.
• Is there a limit to the number of service calls I can make?
  There is no limit to service calls; however, they must be made during business hours as specified in the service agreement.
• What happens if I encounter a problem outside of business hours?
  Service requests can be logged during off-hours, but onsite support will be initiated during the next business day.
• Can I extend my service after the initial one-year period?
  Yes, you can renew your Poly Poly+ Onsite Support service prior to its expiration to ensure continuous support.
• How do I know if my Poly equipment is eligible for this service?
  Eligibility is typically determined by the model and purchase date of your Poly equipment. Contact a Poly support representative for specific inquiries regarding your devices.