Description
The Poly Poly+ Partner - Extended Service - 1 Year is designed to provide exceptional support for your Poly products, ensuring your investment remains protected and reliable throughout its service life. This extended service plan not only safeguards your technology but also enhances your productivity with a range of valuable features tailored for efficiency and peace of mind.
- Investment Protection: The Poly Poly+ Partner extended service plan effectively safeguards your investment by adding layers of reliability and value, ensuring your equipment operates smoothly over time.
- Email Support Service: Enjoy the convenience of our dedicated email support service, designed to assist you in managing any technical mishaps or queries, ensuring that your experience with Poly products remains seamless.
- Service Depot: Our service depot offers a fast, reliable, and cost-effective response to any issues you encounter, minimizing downtime and keeping your operations running smoothly.
- Next Business Day - Advance Hardware Replacement: Benefit from our Next Business Day advanced hardware replacement service, which provides a quick turnaround and ensures that you have access to replacement equipment without extended delays.
- 1 Year of Dependability: This extended service plan covers a full year of reliable support, ensuring maximum dependability and accurate results, allowing you to focus on your work without the worry of unexpected issues.
Technical Details
- Service Duration: 1 Year
- Support Type: Email support service
- Response Time: Next Business Day hardware replacement
- Service Location: Service Depot
- Protection Type: Exchange Protection for investment security
How to Install
To activate your Poly Poly+ Partner - Extended Service, simply follow these steps:
- Purchase the Poly Poly+ Partner service plan through authorized retailers or directly from the Poly website.
- Follow the instructions provided in your confirmation email to register your service plan.
- Ensure that your Poly product is connected to the internet for seamless access to email support.
- In case of any technical issues, reach out via email to our support service, and provide your product details along with a description of the issue.
- For hardware replacements, follow the instructions provided by our service depot team, ensuring you have all necessary information ready.
Frequently Asked Questions
1. What does the Poly Poly+ Partner - Extended Service cover?
This service plan covers email support, hardware replacement, and access to our service depot for efficient issue resolution over a period of one year.
2. How do I request support under this service plan?
You can request support by emailing our dedicated support team with your product details and a description of the issue you are facing.
3. What is the response time for hardware replacement?
We guarantee a Next Business Day response for hardware replacement, ensuring minimal downtime.
4. Is the service plan transferable if I sell my Poly product?
Yes, the service plan is transferable. Please contact our support team for assistance in transferring your service plan to a new owner.
5. Can I renew the extended service plan after one year?
Yes, you can renew your service plan upon expiration. We recommend checking with your authorized retailer or the Poly website for renewal options.
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