Poly Poly+ Partner - Extended Service - 1 Year - Service itional Hw Nee

Experience total confidence in your Poly collaboration ecosystem with the Poly Poly+ Partner Extended Service for 1 year. This comprehensive service plan is designed for organizations that depend on Poly devices for critical conferencing, collaboration, and hybrid work environments. By combining accelerated hardware replacement, reliable support, and predictable costs, it helps you minimize downtime and maximize meeting uptime. The 1-year duration ensures sustained dependability and accurate results, so your teams can focus on what matters most—productive conversations, clear communication, and seamless collaboration across rooms and devices. With service depot exchanges, Next Business Day hardware replacements, and proactive email support, you gain a verifiable maintenance strategy that aligns with enterprise requirements and service-level expectations.

• Comprehensive 1-year coverage with Service Depot Exchange: This extended service plan provides durable protection for your Poly devices. When a component fails, the service depot exchange model ensures rapid replacement hardware is sent to the depot, reducing downtime and keeping your collaboration workflows on schedule. The depot approach shortens repair cycles, minimizes on-site visits, and delivers consistent performance so meetings can proceed without disruption.
• Next Business Day advanced hardware replacement: Time is critical in business communications. With Next Business Day hardware replacement, faulty equipment is replaced quickly to restore functionality and minimize meeting disruptions. This guarantee helps teams stay aligned, maintain production momentum, and avoid extended outages that can impact decision-making and customer interactions.
• Email support included for fast issue resolution: Quick access to expert guidance is built into the plan. Email support provides troubleshooting, configuration tips, and escalation when needed, so you receive solutions without lengthy hold times. This support channel complements proactive service, ensuring you have a reliable path to issue resolution and device optimization.
• Cost-efficient, predictable service experience: By combining depot exchanges, fast replacement times, and clear service terms, the Poly+ Partner Extended Service helps budgeting and forecasting. There are fewer surprise costs, and the streamlined service model translates into lower total cost of ownership for Poly-enabled meeting systems and endpoints.
• Peace of mind with enterprise-grade dependability: The 1-year plan is designed to deliver consistent performance, strong service levels, and dependable results. Organizations relying on Poly devices for critical communications can trust that replacements and support are aligned with business needs, ensuring reliable collaboration across teams and locations.

Technical Details of Poly Poly+ Partner - Extended Service - 1 Year - Service Depot Exchange

Technical details are not provided in the current listing. The description above outlines the core benefits of the 1-year service term, including Service Depot Exchange, Next Business Day hardware replacement, and Email Support. If you have the product's UPC or SKU, you can reference it for precise specifications with your Poly channel partner or the authorized service provider. The available information confirms key service commitments, coverage duration, and the fast-response framework that defines this plan.

how to install Poly Poly+ Partner - Extended Service - 1 Year - Service Depot Exchange

• Step 1 — Purchase and assign: Buy the Poly Poly+ Partner Extended Service and assign the plan to the relevant Poly devices through your authorized partner or Poly account. Confirm which endpoints are covered and ensure the service scope matches your deployment (conference units, desk devices, and room systems as applicable).

• Step 2 — Activate and configure: Activate the service in the partner portal or as directed by your Poly representative. Verify activation status, service level expectations, and escalation preferences. Ensure contact details for your IT or facilities teams are up to date to receive alerts and service notifications.

• Step 3 — Prepare for replacement workflow: In the event of hardware issues, initiate the replacement process by contacting email support to begin triage and scheduling. The service depot exchange is designed to move replacements through the depot system efficiently, so follow the provided instructions for shipping or drop-off if required.

• Step 4 — Receive and install replacement hardware: When a replacement is dispatched under Next Business Day terms, receive the replacement hardware, dock or install it as needed, and validate that it integrates with your existing Poly ecosystem. Return instructions for the defective unit will be provided by the support team, helping you complete the exchange smoothly.

• Step 5 — Verify and document: After installation, test the device, confirm performance, and update your service records. If issues persist, contact email support for additional troubleshooting or escalation until the problem is resolved to your satisfaction.

Frequently asked questions

• Q: What does the Poly Poly+ Partner Extended Service include?

  A: It includes 1-year coverage for Poly devices, Service Depot Exchange, Next Business Day hardware replacement, and Email Support to resolve issues and optimize performance.

• Q: Is this service suitable for enterprise environments?

  A: Yes. The plan is designed to support business-critical collaboration with reliable replacement timelines and directed support, helping to minimize downtime and maintain meeting continuity across large teams and multiple locations.

• Q: What is the response time for hardware replacements?

  A: The plan specifies Next Business Day hardware replacement to expedite recovery after a failure, reducing unplanned downtime. Exact times may vary based on location and inventory availability.

• Q: How do I activate or renew the service?

  A: Activation typically occurs through your Poly account or the approved partner channel at the time of purchase. Renewal follows standard partner processes and will extend coverage for additional periods as defined by your contract.

• Q: What devices are covered by this extended service?

  A: The plan is intended for Poly collaboration endpoints and related hardware within the scope defined by your Poly partner. Confirm device eligibility with your vendor to ensure all covered devices are included in the service.