Poly Poly+ Partner - Extended Service - 3 Year - Service And Wireless P

PolySKU: 7686319

Price:
Sale price$1,779.32

Description

Maximize uptime, protect your Poly investment, and keep your collaboration workflow seamless with the Poly Poly+ Partner Extended Service. This robust 3-year service plan is designed for organizations that demand reliability, fast responses, and predictable budgeting. With Service Depot, Exchange protection, and included Email Support, you gain a trusted partner that resolves issues quickly, minimizes downtime, and preserves the value of your Poly devices. Whether you’re equipping a Fortune 500 enterprise or a growing team, this extended service ensures your hardware and wireless-enabled solutions stay dependable, productive, and ready when you need them most.

  • Extended protection for 3 years that covers your Poly equipment beyond the standard warranty window, helping you secure long-term reliability and continuity in daily operations.
  • Service Depot with Exchange protection guarantees fast, cost-effective, and convenient repair options. When a problem arises, you receive a streamlined, value-driven path to resolution that minimizes disruption to your workflows.
  • Next Business Day - Advanced Hardware Replacement delivers timely, dependable service response. If a component needs replacement, you’ll be back in action quickly, keeping projects on track and teams productive without extended downtime.
  • Email Support included for expert problem resolution. Access knowledgeable technicians who can troubleshoot, guide, and resolve issues remotely, reducing wait times and keeping you informed at every step.
  • 3-Year service duration for maximum productivity ensures long-term coverage and predictable budgeting. Protects your investment, adds value, and delivers ongoing reliability so your operations run smoothly and efficiently year after year.

Technical Details of Poly Poly+ Partner - Extended Service - 3 Year - Service And Wireless P

  • Coverage model: Service Depot with Exchange options to minimize downtime and keep equipment in service-ready condition.
  • Service duration: 3 years from activation, providing durable protection and continued access to support and replacement services.
  • Response times: Next Business Day hardware replacement to accelerate repairs and restore productivity without long interruptions.
  • Support channels: Included Email Support to assist with problem resolution, guidance, and escalation as needed.
  • Value proposition: Protects your investment, enhances reliability, and delivers timely results to sustain business operations and collaboration efficiency.

How to install Poly Poly+ Partner - Extended Service - 3 Year - Service And Wireless P

  • Step 1: Verify eligibility Ensure your Poly devices are eligible for the Poly Poly+ Partner Extended Service and that the service window aligns with your purchase date.
  • Step 2: Register the service Activate the 3-year coverage through the designated Poly partner portal or by contacting your authorized reseller, providing the device serial numbers and purchase details.
  • Step 3: Confirm activation Receive a confirmation of coverage with policy terms, including service levels, escalation contacts, and replacement procedures, so you know exactly what to expect.
  • Step 4: Set up support workflows Establish preferred support channels (email, ticketing, or portal) and assign internal owners who will coordinate hardware replacements, depot service requests, and communications with Poly support teams.
  • Step 5: Leverage proactive resources Use the included Email Support to troubleshoot common issues, schedule proactive maintenance if offered, and plan for hardware refreshes aligned with your device lifecycle.

Frequently asked questions

Q: What devices are covered by the Poly Poly+ Partner Extended Service?

A: The Extended Service covers Poly devices that are eligible under the Poly Poly+ Partner program, including both standard and wireless-enabled devices. Coverage focuses on minimizing downtime, expediting repairs, and preserving device value over the three-year term. If you’re unsure whether a specific device is eligible, consult your Poly partner representative during activation to confirm coverage and any product-specific requirements.

Q: What does Next Business Day - Advanced Hardware Replacement mean for my team?

A: In the event of a hardware fault, the service provides replacement hardware by the next business day. This means your operations experience significantly less downtime, helping teams stay productive and meet critical deadlines. Replacement equipment is selected to match or surpass the functionality of the failed component, ensuring a smooth transition and continued user experience.

Q: Is email support available for ongoing technical issues?

A: Yes. Email Support is included with the Extended Service, giving you access to experienced technicians who can diagnose problems, provide step-by-step guidance, coordinate replacements, and escalate to higher levels of support if needed. This channel offers convenient, documented communication and a written trail of resolutions for audit and training purposes.

Q: Can this service be combined with other Poly support plans?

A: In most cases, the Poly Poly+ Partner Extended Service can be complemented by other support options offered through Poly or partner channels. It’s designed to integrate with existing service ecosystems to maximize coverage and ensure alignment with your organization’s IT policy. Check with your reseller or Poly account team to validate compatible options and to optimize your service portfolio.

Q: How does the 3-year term affect budgeting and renewals?

A: The 3-year duration provides predictable expense planning and avoids surprise renewal costs. When activation occurs, the coverage period is defined, and any renewal options can be discussed before the term ends. This approach helps organizations forecast maintenance budgets, plan device lifecycles, and maintain uninterrupted support as devices age or are upgraded.

Q: What happens if I need to upgrade devices during the term?

A: If you upgrade or add new Poly devices during the term, you can typically extend or transfer coverage to new hardware through your Poly partner or administrator. Activation and transfer steps are designed to be straightforward so that your growing or changing deployment remains consistently covered by the same extended service framework.

Q: Does email support include remote troubleshooting?

A: Yes. Email support often enables remote diagnostics, configuration guidance, and step-by-step troubleshooting. Remote support helps resolve many issues quickly without on-site visits, aligning with fast response times and efficient problem resolution that minimizes disruption to users.

Q: Are there any exclusions or limitations I should be aware of?

A: Like any service plan, there may be terms, limitations, and exclusions defined in the policy, such as accessory coverage, third-party components, or non-warranty events. It’s important to review the official policy documentation during activation to understand the scope of coverage, service levels, claim processes, and any required maintenance or calibration to keep the coverage in effect.

In summary, the Poly Poly+ Partner Extended Service - 3 Year plan is designed for organizations that depend on Poly devices for everyday collaboration, conferencing, and wireless communications. By combining the assurance of service depot, Exchange protection, rapid Next Business Day hardware replacement, and inclusive Email Support, this program delivers a resilient, predictable, and value-driven approach to device maintenance. The 3-year term secures your investment, helps stabilize operating budgets, and provides confidence that your Poly technology will remain reliable and productive across the lifespan of your devices. If your goal is to minimize downtime, maximize device uptime, and simplify IT support for Poly hardware and wireless components, this extended service is engineered to meet those needs with clear service levels and tangible benefits.


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