Description
Experience premier protection for your Poly Poly+ ecosystem with the Extended Onsite Support plan. This one-year service package is crafted to maximize uptime, minimize disruption, and extend the lifespan of your critical communications equipment through dependable, on-site maintenance, rapid parts replacement, and expert labor. By delivering on-site care where you work, this program makes complex issues simpler to resolve, ensuring your team stays productive and your devices operate at peak performance.
On-site service for convenience and ease of operation. This program brings experienced technicians directly to your location, eliminating the need to ship equipment off-site. On-site visits are designed to fit your schedule, reduce downtime, and keep your operations running smoothly. With a focus on minimal disruption, our professionals handle diagnostics, repairs, and preventative maintenance right where your devices live, so you can maintain momentum without moving a finger.
Parts and labor coverage for reliable maintenance. The Extended Service plan includes both parts and labor, giving you predictable costs and fewer surprises. If a covered issue requires replacement components, you won’t face unexpected invoice shocks—the necessary parts are provided, installed by qualified technicians, and tested to ensure proper operation. This coverage supports longer device life and steadier performance across your Poly Poly+ systems.
Next Business Day response time. When you report a problem, you’ll benefit from rapid dispatch and a next-business-day service window in most regions. The speed of response minimizes downtime, helps you hit critical timelines, and restores full functionality quickly. Following the on-site visit, technicians perform thorough checks to confirm the issue is resolved and that everything runs to factory specifications.
1-year service duration for sustained productivity. A full year of on-site support provides sustained protection against performance degradation and unexpected repair costs. Regularly scheduled maintenance and timely interventions help prevent wear from turning into failures, so your workflows stay stable. The 12-month term can be renewed or upgraded to longer-term coverage as your needs evolve, ensuring continued peace of mind.
Added usability features and streamlined maintenance experience. The program emphasizes user-friendly processes—from straightforward scheduling and transparent service windows to clear documentation and proactive reminders. You’ll benefit from enhanced usability that reduces administrative friction, accelerates issue resolution, and makes it easy to track service history and upcoming maintenance needs.
Technical Details of Poly Poly+ Partner Onsite Support - Extended Service - 1 Year - Service
- Service Type: On-site maintenance with inclusive parts and labor
- Coverage Duration: 12 months from service activation date
- Response Time: Next Business Day availability for on-site visits
- Inclusions: On-site diagnostics, parts replacement (as needed and covered), labor, travel to the customer site, and performance verification
- Location: On-site service at customer premises, within covered regions
- Support Scope: Intended for Poly Poly+ partner devices and related systems within the covered portfolio
- Availability: Scheduling aligns with business hours and local technician capacity; regional variations may apply
How to install Poly Poly+ Partner Onsite Support - Extended Service - 1 Year - Service
Begin by contacting your authorized Poly Poly+ partner or your Poly sales representative to activate the Extended Onsite Support. Confirm your service address, contact person, and preferred scheduling windows to ensure a smooth dispatch process.
Provide essential device details to activate coverage, including product model, serial numbers, and a concise description of existing issues or maintenance needs. This information helps the technician arrive prepared with the right parts and tools.
Agree on a service window. For routine maintenance, select a convenient date and time to minimize impact on daily operations. For urgent issues, request Next Business Day on-site service and share any access instructions or safety requirements for the site.
On the day of service, ensure a clear workspace for the technician and provide any required access credentials. The technician will perform on-site diagnostics, confirm the scope of work, replace covered parts as needed, and conduct functional testing to verify proper operation.
After the visit, review the service report and any recommended preventive measures. Schedule future maintenance as suggested by the technician and maintain records for warranty and renewal purposes. You’ll receive confirmation of completion and a summary of actions taken for your records.
Frequently asked questions
What is included in the Poly Poly+ Partner Onsite Support - Extended Service (1 Year)? This package covers on-site maintenance with parts and labor, a 1-year service duration, and a Next Business Day response where available. It is designed to minimize downtime by delivering rapid, on-location service and comprehensive coverage for eligible devices within the Poly Poly+ ecosystem.
How quickly can I expect an on-site technician? In most regions, you can expect a Next Business Day response for on-site visits after you report an issue. Availability may vary by location and service schedules. The goal is to shorten downtime and restore full functionality as soon as possible.
Is this service renewable after one year? Yes. The Extended Onsite Support plan has a 12-month term and can be renewed or upgraded to a longer-term coverage option based on your ongoing needs and the lifecycle of your Poly Poly+ equipment.
Who is eligible for this service? Eligibility is determined through your authorized Poly Poly+ partner and depends on your device portfolio and regional coverage. Your partner can confirm eligibility, activation steps, and scheduling details during the sales process.
How do I start the process? To begin, contact your Poly Poly+ partner or Poly sales representative to activate the service. You’ll provide location details, device information, and preferred service windows. A technician will be dispatched to your site accordingly, and you’ll receive ongoing updates and documentation after each visit.
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