Poly Partner Onsite Support Extended Service 1 Year Eeye Iii Camer Hd

PolySKU: 7685724

Price:
Sale price$1,630.37

Description

Protect your Poly investments with the Poly Poly+ Partner Onsite Support Extended Service for 1 year, a robust, enterprise‑grade safeguard designed to keep your on‑premises Poly ecosystem—including the eeye III Camera lineup—operating at peak performance. This extended service consolidates maintenance, parts, and labor into a single, predictable annual investment, so you can forecast budgets with confidence and minimize unexpected repair costs. Delivered through Poly‑authorized partners, the program brings proactive, hands‑on support to your facilities, reducing downtime during crucial meetings, deployments, and daily collaboration. From hardware checks and preventive maintenance to rapid on‑site intervention, this service is engineered to maximize uptime and protect your collaboration infrastructure over a full year. If your organization relies on seamless video collaboration, the Poly+ Onsite Support Extended Service offers a reliable, enterprise‑grade layer of protection that aligns with project timelines, software refresh cycles, and ongoing room system deployments.

  • Predictable total cost of ownership. A fixed, annual price covers on‑site maintenance, labor, and necessary parts, helping you forecast IT budgets and avoid surprise repair fees across the 12‑month term.
  • On‑site maintenance for minimal downtime. Certified technicians come to your location to diagnose, service, and resolve issues quickly, ensuring your Poly systems stay aligned with business calendars and meeting schedules.
  • Parts and labor included. The program streamlines repairs by covering both parts replacements and labor, reducing the time to restore full functionality for the eeye III Camera family and related Poly devices.
  • Next Business Day response. When support is required, you receive a timely response within the next business day, helping minimize disruption and keep critical collaboration environments online.
  • Coverage across the Poly ecosystem. The service supports Poly devices, including the eeye III Camera lineup, within regions defined by the partner and service agreement, providing cohesive protection across your conferencing ecosystem.

Technical Details of Poly Poly+ Partner Onsite Support - Extended Service - 1 Year - Service eeye Iii Camer

  • Service Model: On‑site maintenance with parts and labor included, delivered through Poly‑authorized partners.
  • Device coverage: The program is designed to support Poly devices, including the eeye III Camera family, within covered regions specified by the partner and service agreement.
  • Duration: 1 year from the date of activation.
  • Delivery and support framework: On‑site maintenance, parts and labor coverage, and a guaranteed Next Business Day response are integrated into the service offering through authorized partners.

How to install Poly Poly+ Partner Onsite Support Extended Service

  • Step 1: Verify eligibility and confirm you want the Poly Poly+ Partner Onsite Support Extended Service for your on‑premises Poly devices, including the eeye III Camera family, with your Poly account or through your Poly‑authorized partner.
  • Step 2: Contact your Poly‑authorized partner or account representative to initiate activation and obtain a service agreement that outlines the covered regions, terms, and any specific device scope.
  • Step 3: Schedule activation and on‑site readiness. Coordinate with the partner to arrange an on‑site assessment, technician availability, and any prerequisites for maintenance windows that align with your deployment calendar.
  • Step 4: On‑site kickoff and onboarding. A certified technician will visit your site to perform a baseline assessment, verify the eeye III Camera lineup and related Poly devices, confirm parts availability, and document the service record for ongoing coverage.
  • Step 5: Activate ongoing coverage. Once activated, you’ll operate under the 1‑year term with on‑site maintenance, parts and labor included, and the Next Business Day response promise. Maintain communication with your authorized partner to schedule preventive maintenance and to initiate repairs as needed.

Frequently asked questions

  • Q: What is included in the Poly Poly+ Partner Onsite Support Extended Service?
    A: This is a 1‑year on‑site maintenance program that includes parts and labor, delivered through Poly‑authorized partners. It covers Poly devices such as the eeye III Camera lineup, within regions defined by the partner/service agreement, and provides a Next Business Day response to service requests.
  • Q: Which devices are covered?
    A: Poly devices supported by the program include the eeye III Camera family and other Poly equipment as specified in the partner/service agreement within the covered regions.
  • Q: How long does the coverage last?
    A: The coverage runs for 1 year from the activation date. Renewal options, if available, are defined by the partner/service agreement.
  • Q: What is the response time for issues?
    A: The service guarantees a Next Business Day response to service requests, helping to minimize downtime during critical collaboration activities.
  • Q: How do I activate or renew the service?
    A: Activation is performed through a Poly‑authorized partner. The partner will guide you through the activation, onboarding, and scheduling. Renewal options, if offered, are described in the service agreement with the partner.

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