Description
The Poly Reactivation Service Fee for Extended Service (Reinstatement) is a targeted solution designed for organizations that rely on Poly devices and collaboration endpoints and need a reliable pathway to restore active service after a pause or deactivation. This service combines expert technical support with a clear, predictable pricing model to minimize downtime and keep your communications ecosystem performing at peak efficiency. By choosing the Extended Service option, you gain access to enhanced reinstatement processes, prioritized assistance, and a structured workflow that accelerates the path from a disabled status back to full operational capability. Whether you manage a corporate conference room network, an education institution, or a remote workforce that depends on high-quality Poly audio and video equipment, this reinstatement service is crafted to support quick recovery, reduce disruption, and protect your ongoing collaboration initiatives. The service emphasizes accountability, transparency, and enterprise-grade handling so that your team can return to business as usual with confidence. It’s also designed to integrate smoothly with your procurement, asset management, and IT service management practices, ensuring that reinstatement aligns with your internal controls and SLAs. As with all Poly services, this offering is built on a foundation of manufacturer-backed expertise, ensuring compatibility with Poly firmware, peripherals, and the broader Poly ecosystem. If you’re seeking a dependable, predictable path to re-enable essential collaboration tools, the Poly Reactivation Service Fee—Extended Service (Reinstatement) delivers a practical, business-focused solution that minimizes risk and supports a fast, fault-tolerant restart of service.
- Comprehensive reactivation for paused or deactivated Poly devices: This service targets the full reinstatement process, guiding your devices back to active status with a structured, end-to-end workflow. It covers verification of device identity, assessment of the deactivation cause, and coordinated steps to re-enable connectivity and licensing where applicable. By centralizing the reinstatement activities, the service reduces the guesswork for IT teams and accelerates the return to normal operations, helping teams resume scheduled meetings, webinars, and hybrid collaboration without delay. The approach emphasizes accuracy and compliance, ensuring that all reinstatement actions align with Poly’s recommended practices and your organization’s governance requirements.
- Extended service coverage with enhanced support: The Extended Service option provides heightened support tiers and faster response times, ensuring that critical reinstatement tasks receive dedicated attention. Benefit from priority routing to Poly-certified engineers who understand device configurations, room systems, and user provisioning across desktops, laptops, and conference endpoints. This extended coverage helps minimize downtime during reinstatement windows and improves the predictability of service restoration, giving IT leadership a clearer view of restoration timelines and resource needs.
- Transparent fee structure and streamlined processing: You’ll work with a clear, upfront charge for the reinstatement service, with no hidden costs during the activation phase. The fee model is designed to be straightforward, helping procurement teams budget accurately and avoiding surprises when the reinstatement window opens. The transparency extends to communication during the process, with status updates and milestones so stakeholders can track progress and plan user communications accordingly. This clarity supports better governance and vendor management for organizations managing large Poly deployments.
- Enterprise-grade compatibility and governance: The reinstatement service is built to support enterprise environments, including room systems, desk phones, headsets, and conferencing devices that rely on Poly’s ecosystem. By aligning with enterprise IT practices, the service helps maintain security, licensing integrity, and device lifecycle management. Reinstatement activities are coordinated to minimize disruption to ongoing projects and to preserve data integrity, user settings, and policy configurations across your Poly devices and rooms.
- Fast turnaround and reliable performance after reinstatement: The service focuses on expediting the path back to productive usage, with clear milestones and expedited handling where possible. You can expect consistent documentation, confirmation of restored service, and post-activation checks to verify that devices connect properly to your network, services resume as expected, and user experiences reflect a stable reactivation. This emphasis on speed and reliability helps protect meeting schedules, collaboration workflows, and user satisfaction across the organization.
Technical Details of Poly Reactivation Service Fee - Extended Service (Reinstatement) - Service
Technical details are not available for this listing. For full specifications, including supported device models, licensing implications, and service-level commitments, please contact your Poly account representative or sales engineer. This section is provided to support your internal documentation and planning while awaiting official specification data. If you have an existing contract, the reinstatement scope will align with your agreed service terms, including any regional support considerations, response times, and escalation paths. While the general description highlights the core value of reactivation, the exact technical parameters—such as device compatibility matrices, firmware version requirements, and integration with your ITSM tools—will be confirmed through your channel partner or Poly customer success team during the onboarding process.
How to install Poly Reactivation Service Fee - Extended Service (Reinstatement) - Service
- Step 1: Identify eligible devices and scopes. Confirm which Poly devices and service profiles require reinstatement. Gather identifiers such as model numbers, serials, location details, and any associated account numbers or licensing IDs. This initial inventory helps tailor the reinstatement plan to your environment and ensures that all affected assets are captured before work begins.
- Step 2: Initiate the reinstatement request. Submit the reinstatement request through the designated Poly channel (partner portal, regional support line, or your account manager). Provide the collected device identifiers, the reason for deactivation, and any prior activation or licensing notes. The more complete the data, the quicker the assess-and-activate work can proceed.
- Step 3: Schedule and approve the service scope and fees. Your Poly representative will present a clear scope of work, an itemized service fee, and the expected timeline. Review the milestones, confirm any regional constraints, and approve the engagement so work can commence. If needed, gather cross-functional sign-offs from IT, facilities, or procurement to ensure alignment with internal processes.
- Step 4: Reinstatement execution by Poly-certified engineers. The specialized team executes the reinstatement steps, validating device identity, re-enabling service status, and verifying connectivity with Poly’s systems. This phase may involve license checks, device re-provisioning, and coordination with network services to ensure proper reachability and security posture during reactivation.
- Step 5: Verification, communication, and post-activation support. After reinstatement, you’ll receive confirmation of success and a summary of actions taken. The team conducts post-activation checks, confirms that devices are operational, and provides guidance on any configuration adjustments. You’ll also receive access to ongoing support for a defined period to address initial user feedback and to resolve any residual issues quickly.
Frequently asked questions
- What is included in the Poly Reactivation Service Fee — Extended Service (Reinstatement)? The fee covers the end-to-end reinstatement process, priority support, coordination with Poly-certified engineers, and post-activation verification. It focuses on restoring active service to deactivated or paused Poly devices and ensuring compatibility with your existing Poly ecosystem and licensing where applicable.
- How long does reinstatement typically take? Turnaround varies by device count, network complexity, and regional support availability. In many cases, single-device reinstatement can be completed within a few business days, while larger deployments may require a staged approach. Your account team will provide an estimated window during the scheduling phase.
- Will reinstatement affect ongoing meetings or operations? The goal of reinstatement is to minimize disruption. In some cases, there may be brief downtime during the activation window, but the process is designed to return equipment to service with minimal impact on end users. Clear communication and scheduling help teams plan accordingly.
- Can this service be used for multiple devices or locations? Yes. The Extended Service option is suitable for enterprise-scale deployments across multiple devices and sites. The scope can be expanded to cover additional assets as needed, subject to the agreed-upon service terms and fee adjustments.
- Is the reinstatement fee refundable if the project changes or is canceled? Refundability depends on the terms of your agreement. In general, services that have commenced may be non-refundable, while unused portions or cancelations before initiation may be eligible for adjustments according to your contract. Your sales or account manager can confirm the exact policy for your situation.
- How do I contact support if I have questions during reinstatement? You will be provided with direct contact channels through your Poly account team, including escalation paths for urgent issues. Expect timely updates and ongoing communication to keep you informed of progress and any actions required on your part.
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