Poly Reactivation Service Fee — Extended Service (Reinstatement) – On Monitor

This description presents a comprehensive overview of the Poly Reactivation Service Fee with the Extended Service (Reinstatement) designed for On Monitor deployments. It outlines how this service helps organizations restore Poly devices to full operation after deactivation, minimize downtime, and ensure continued collaboration with confidence. The Extended Service offers prioritized support, clear escalation, and documentation that keeps your room systems, endpoints, and licenses aligned with your enterprise needs. If your Poly devices have been paused, disabled, or require reinstatement due to policy, licensing, or activation issues, this service provides a streamlined, monitor-focused pathway to regain reliable performance.

• Rapid reinstatement: A clearly defined workflow to reactivate deactivated Poly devices on monitor-enabled rooms, designed to reduce meeting disruption and keep calendars and schedules intact.
• Extended coverage: Enhanced service terms that extend the standard reinstatement window, providing additional support windows and response commitments during critical business periods.
• On-monitor focus: Reinstatement that emphasizes monitor-based systems and room endpoints, ensuring the physical room experience remains seamless and ready for immediate use.
• Expert support: Access to trained Poly technicians with experience across endpoints, codecs, room systems, and licensing configurations to diagnose and restore functionality efficiently.
• Transparent deliverables: Clear service confirmations, remediation steps, and post-activation validation to confirm successful reinstatement and ongoing monitoring.

Technical Details of Poly Reactivation Service Fee — Extended Service (Reinstatement) – Service On Monitor Includes

The Technical Details section provides an overview of what this extended reinstatement service encompasses for on-monitor deployments. Because specifications can vary by device model, room configuration, and regional service options, the following items describe the typical scope you can expect. Availability, task assignments, and exact response times are aligned with your contract and local Poly support policies. If you need precise numbers for your environment, review your service agreement or contact your Poly account representative for a tailored specification sheet.

• Service type: Reactivation and reinstatement service designed for Poly devices in monitor-based environments.
• Scope: On-monitor endpoints, room systems, and associated licenses or activation states that require restoration to active operation.
• Delivery method: Remote diagnosis with optional on-site follow-up depending on location, device class, and service entitlement.
• Response and resolution: Escalation paths and defined service levels that prioritize reinstatement tasks to minimize downtime.
• Compatibility: Applies to Poly devices and room systems within the scope of the customer’s existing Poly support and deployment footprint.
• Deliverables: Reinstatement confirmation, access restoration, activation verification, and a post-activation service report.
• Prerequisites: Device identifiers (UPC, SKU, or equivalent), active service entitlement, and network accessibility for diagnostics.

How to install Poly Reactivation Service

• Confirm eligibility: Verify that the Poly device and room system qualify for reinstatement under your current service agreement and that the monitor environment is connected to Poly support channels.
• Gather device details: Collect the device SKU/UPC, model, serial number, location, and any prior activation or licensing information required for reinstatement.
• Submit a service request: Initiate the Reactivation Service request through your Poly channel or authorized partner, attaching all required device details and preferred contact points.
• Coordinate scheduling: Work with Poly support to schedule the reinstatement window that minimizes room downtime and aligns with room usage patterns.
• Execute reinstatement: Poly technicians perform the on-monitor reinstatement steps, including verification of connectivity, licensing, and room system readiness.
• Validate and close: Confirm operation in the room environment, confirm that meetings can proceed, and obtain a service completion report for records.

Frequently asked questions

• What is the Poly Reactivation Service Fee — Extended Service (Reinstatement) – On Monitor?
  It is a paid service option that provides reinstatement for Poly devices in monitor-based rooms, with extended coverage and a focus on rapid restoration of normal operations after deactivation or licensing issues.
• What does "Extended Service" mean in this context?
  Extended Service indicates longer coverage terms, additional support windows, and enhanced response commitments beyond the standard reinstatement offering to reduce downtime in critical collaboration environments.
• Can reinstatement be performed remotely?
  Yes—remote diagnostics are typically available. On-site support may be arranged if required by the device type, room configuration, or geographic location.
• What information do I need to provide to start the service?
  You will usually need the device SKU or UPC, model, serial numbers, room location, current activation/licensing details, and contact information for the technical lead or administrator.
• How long does reinstatement typically take?
  The timeframe varies by device, complexity, and location. The service is designed to minimize downtime and include defined escalation paths to expedite restoration.
• What devices are eligible?
  Eligible devices generally include Poly endpoints, room systems, and related components that fall under the supported Poly deployment and licensing framework for monitor-based rooms.