Description
The Poly Reactivation Service Fee – Extended Service offers a streamlined, enterprise-friendly path to reinstating deactivated Poly devices and services. This comprehensive service is designed for organizations that rely on Poly collaboration solutions, voice endpoints, and associated software assets, giving you faster reinstatement, enhanced support, and predictable budgeting. With the Extended Service option, you gain longer coverage windows, priority handling, and clear terms, reducing downtime and keeping your teams connected during critical projects and peak collaboration periods. This description blends the core benefits of Poly reactivation with practical guidance for IT administrators, procurement specialists, and helpdesk teams who manage device lifecycles, licensing, and service continuity. If you’re looking to minimize disruption, protect your investment in Poly hardware and software, and lock in reliable activation timelines, this service stands as a precise, cost-conscious solution that aligns with modern enterprise support strategies.
- What’s included in the Reactivation Service Fee: A dedicated reactivation workflow that reinstates deactivated Poly devices and services, restores access to essential features, and aligns activation with your organization’s licensing and policy requirements. The package covers processing, communications, and scheduling to minimize downtime, so teams can resume collaboration with minimal interruption. This is not merely a renewal; it is a targeted reinstatement path designed to restore full functionality quickly and accurately, with clear milestones and traceable steps for your IT management records.
- Benefits of the Extended Service plan: Longer coverage windows, improved priority queues, and enhanced response SLAs. The Extended Service option is crafted for organizations that must maintain uninterrupted collaboration workflows across multiple sites or time zones. Expect faster approval cycles, reduced escalation friction, and predictability in renewal dates and activation timelines. By extending the service, you also gain clearer pricing, reduced risk of surcharge changes, and improved coordination with your procurement and vendor management teams.
- Who should consider this service and common use cases: IT leaders, network and collaboration administrators, and helpdesk managers who manage Poly endpoints, room systems, and associated software. Typical scenarios include devices that were deactivated due to inventory gaps, licensing lapses, or administrative holds, as well as organizations undergoing mergers, office relocations, or device migrations where rapid reinstatement is vital to maintain business continuity and user productivity.
- Impact on business continuity and user productivity: When devices or services go offline, productivity declines and support costs rise as users scramble for workarounds. The Reactivation Service Fee – Extended Service reduces downtime by delivering a streamlined reinstatement process, quick verification of device status, and verified activation across associated services. The result is fewer disruption points, smoother onboarding for new hires or contractors, and a higher likelihood that critical meetings, trainings, and customer engagements stay on schedule.
- Pricing, eligibility, and terms you can rely on: The Extended Service option provides predictable pricing aligned with your contract, with clearly stated eligibility criteria and a defined service window. This helps procurement teams forecast budgets, compare alternatives, and avoid unexpected surcharges. While terms vary by region and licensing structure, the overarching goal is straightforward: deliver dependable reinstatement with transparent costs, supported by Poly’s service channel and your internal governance processes.
Technical Details of Poly Reactivation Service Fee - Extended Service - Service
- Product Type: Reactivation Service
- Service Level: Extended
- Coverage: Reinstatement after deactivation or suspension for Poly devices and related services
- Availability: Global across eligible devices and licenses
- Prerequisites: Valid account, active service entitlement, and compliant licensing where applicable
- UPC: N/A
- SKU: N/A
- Warranty/Support: Extended Service warranty and access to priority support channels
How to install Poly Reactivation Service Fee - Extended Service - Service
- Confirm eligibility and determine which Poly devices or services require reactivation under the Extended Service plan.
- Submit your service request through the authorized procurement or support portal, attaching any relevant identifiers such as device IDs, serial numbers, or service IDs.
- Provide billing information and confirm the Extended Service terms, including duration, scope, and service-level expectations.
- Our activation team reviews the request, aligns it with your licensing and policy requirements, and schedules the reinstatement window with your IT team.
- Once activated, verify that device endpoints and services are reachable, perform standard tests (calling, conferencing, room systems, software updates), and confirm user access for affected users.
Frequently Asked Questions
- What is the Poly Reactivation Service Fee – Extended Service? It is a service offering designed to reinstate deactivated Poly devices and services, with extended coverage and priority handling to minimize downtime and ensure a smooth transition back to fully functional collaboration tools.
- What does the Extended Service include that standard Reactivation does not? The Extended Service provides longer coverage windows, enhanced priority processing, clearer pricing terms, and potentially faster activation timelines, helping organizations plan more reliably and avoid escalations during reinstatement.
- How long does reactivation typically take? Activation timelines vary by device type, licensing, and current entitlements. With Extended Service, schedules are prioritized to shorten downtime, and you’ll generally receive a confirmed reinstatement window after the request is reviewed. Final activation depends on the complexity of the environment and the accuracy of the information provided.
- Which Poly devices and services are eligible? Eligibility is determined by current licensing, device category, and service entitlements. Generally, Poly endpoints, collaboration endpoints, and related software services that were deactivated or suspended and fall under active service agreements qualify for reinstatement through this program.
- What information do I need to provide when requesting reactivation? You should have device IDs or serial numbers, current entitlements, the affected service or license details, and a point of contact for scheduling. Providing accurate and complete information helps avoid delays and ensures a smoother reinstatement process.
- Can this service be bundled with other Poly support plans? Yes, the Reactivation Service Fee – Extended Service is designed to complement broader Poly support ecosystems, including ongoing maintenance, software updates, and technical assistance. Bundling can simplify management and provide a single point of contact for eligibility and billing.
- Is the Extended Service mandatory for reinstatement? It is not mandatory, but it is recommended for organizations that require extended coverage and priority handling to minimize downtime during reinstatement and to improve predictability in activation timelines.
- Where can I get more information or start a reactivation request? Contact your Poly account representative or your authorized service provider through the standard procurement or support channels. They can guide you through eligibility, pricing, and the activation calendar for the Extended Service plan.
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