Poly SHS 1897-25 Push-to-Talk Adapter

PolySKU: 7662115

Price:
Sale price$164.71

Description

Poly SHS 1897-25 Push-to-Talk Adapter

The Poly SHS 1897-25 Push-to-Talk Adapter is a compact, purpose-built accessory designed to give professional communication teams a reliable and intuitive push-to-talk experience. Whether you’re coordinating with agents on a busy contact center floor, guiding students in a classroom, or staying connected on the go, this adapter makes it easy to control when your microphone is live. Built to integrate with Poly SHS headsets and compatible devices, the SHS 1897-25 delivers consistent audio control, reduces background chatter, and helps teams communicate more efficiently in noisy environments. Its streamlined, durable design ensures it stays productive in daily use, while its plug-and-play approach minimizes setup time so you can get to work faster.

  • Seamless push-to-talk control for clear, immediate communication: The SHS 1897-25 places microphone activation at your fingertips, empowering operators, agents, and presenters to start conversations with a single press. In high-volume environments—such as call centers, training rooms, and field operations—the ability to quickly toggle mic status helps maintain order, prevent unintended transmissions, and keep conversations focused on the task at hand. With a responsive PTT interface, your team can coordinate with precision, reducing interruptions and ensuring messages are delivered exactly when needed. This level of control is especially valuable during fast-paced shifts, live troubleshooting, and real-time decision making, where every second counts.
  • Plug-and-play compatibility that simplifies integration: The SHS 1897-25 is designed to work smoothly with Poly SHS headsets and a range of compatible devices, including desk phones and soft clients. Forget complicated wiring or driver installations—the adapter is built for straightforward, plug-and-play operation. This means IT teams spend less time on setup and more time delivering results, while users experience quick, reliable connectivity with minimal disruption. The versatile compatibility makes it a practical upgrade for teams that rely on Poly headsets across multiple devices, helping unify communications without the need for multiple adapters or complex configurations.
  • Durable, travel-ready design for demanding environments: Crafted to withstand the rigors of day-to-day use, the SHS 1897-25 features a robust enclosure and compact footprint that fit neatly into bags, pockets, or desk setups. Its durable construction is ideal for call centers, training facilities, or on-the-road deployments where equipment must endure frequent handling and transport. The adapter’s reliability translates into fewer interruptions due to hardware issues, enabling teams to maintain a steady cadence of communication even during peak workloads. In addition, the sleek form factor ensures it doesn’t clutter the workspace, keeping desks tidy while still delivering professional-grade performance.
  • Enhanced workflow efficiency across diverse environments: By enabling precise PTT control, the adapter helps teams maintain coherent dialogue during simultaneous conversations, coaching sessions, or live events. Users can coordinate with supervisors, colleagues, and customers without the friction of noisy backchannels or accidental transmissions. The SHS 1897-25 supports streamlined workflows for customer service centers, educational labs, and field teams, where clear, timely communication is essential to success. The result is improved response times, heightened situational awareness, and a more organized communication channel that supports higher productivity and customer satisfaction.
  • Simple, reliable performance backed by Poly quality assurance: As part of the Poly ecosystem, the SHS 1897-25 reflects the brand’s commitment to dependable audio solutions. The adapter is engineered to deliver consistent PTT performance across daily use, ensuring teams can rely on predictable behavior during important calls and broadcasts. Whether you’re updating your office communication setup or equipping an entire department with a unified headset solution, this accessory provides a dependable addition that complements Poly’s broader portfolio of collaboration tools and devices.

Technical Details of Poly SHS 1897-25 Push-to-Talk Adapter

  • Model: SHS 1897-25
  • Brand: Poly
  • Product type: Push-to-Talk adapter for headset use
  • Compatibility: Designed for use with Poly SHS headsets; compatibility with desk phones and softphones may vary by device and configuration
  • Material and build: Durable, compact housing suitable for daily professional use
  • Connectivity: Standard interface designed to integrate with compatible Poly equipment and supported devices

how to install Poly SHS 1897-25 Push-to-Talk Adapter

  • Power down the connected devices before installation to prevent any feedback or pops during setup.
  • Identify the correct headset connection on your Poly SHS headset and locate the corresponding input on your communication device (desk phone, computer, or compatible softphone).
  • Connect the Push-to-Talk adapter between the headset and the device, ensuring the connectors are fully seated and secure to prevent intermittent audio or loss of control.
  • Power on the devices and perform a quick test by pressing the PTT button and speaking into the headset. Confirm that the microphone engages with the push-to-talk control and that the other party can hear you clearly.
  • Test across typical usage scenarios—during a live call, in a training session, and while background noise is present—to verify that PTT behavior remains consistent. If variations occur, review device audio settings and the software configuration of your VoIP or communication client to ensure the headset is selected as the active input and that microphone monitoring is configured as needed.

Frequently asked questions

  • Q: Is this adapter compatible with all Poly SHS headsets? A: The SHS 1897-25 is designed for Poly SHS headsets and is intended to work across multiple Poly devices. Compatibility with specific desk phones, softphones, or conferencing systems can vary by model and software configuration. Check your device’s documentation or consult Poly support for precise pairing guidance with your hardware and software environment.
  • Q: Do I need drivers or software to use the SHS 1897-25? A: In most cases, the Push-to-Talk adapter is a plug-and-play accessory that does not require additional drivers. However, certain desk phones or softphone setups may have audio settings that affect microphone activation. If you encounter issues, verify that the headset is selected as the default input device in your operating system or VoIP client.
  • Q: Can I use the adapter with non-Poly devices? A: While the adapter is optimized for Poly SHS headsets, it may function with other compatible headsets or devices depending on the jacks and interfaces available. Always confirm compatibility with your headset model and the device you intend to connect to before purchase.
  • Q: What environments benefit most from the SHS 1897-25? A: This adapter is ideal for busy contact centers, customer service floors, training rooms, classrooms, and field operations where controlled, immediate microphone access improves communication efficiency and reduces background noise from unintended transmissions.
  • Q: What should I do if the PTT button feels unresponsive? A: Begin by checking the physical connection to ensure the adapter is securely seated at both ends. Verify that the correct input is selected for the headset in your device’s audio settings. If issues persist, try the adapter with a different compatible headset or test on an alternate device to isolate whether the problem is with the adapter, headset, or device configuration.

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