Progress Ipswitch Standard Support – 2 Year – Disaster Recovery & High Availability

Experience dependable, expert-level assistance for Progress Ipswitch with a two-year Standard Support plan designed to keep your IT environment stable, secure, and continuously available. This comprehensive service bundle combines rapid problem resolution, a rich Web Knowledge Base, and a dedicated support workflow to minimize downtime and maximize the value of your Ipswitch investment. Whether you’re safeguarding critical operations, optimizing performance, or preparing for enterprise-scale deployments, this 2-year plan delivers predictable support, clear escalation paths, and proven best practices so your team can focus on core business activities with confidence.

• Two-year coverage provides long-term reliability for your Progress Ipswitch ecosystem, helping you plan budgets, align support with project milestones, and reduce renewal friction.
• Guaranteed 2-business-hour phone support response time ensures you receive timely expert guidance when you need it most, accelerating issue resolution and reducing downtime.
• Web Knowledge Base access included, offering self-service articles, step-by-step guides, and troubleshooting resources that empower your team to resolve common problems quickly.
• Multi-channel support experience that combines phone assistance with knowledge-base-driven case management, enabling seamless transitions between self-service and live help.
• Integrated Disaster Recovery and High Availability (HA) focus within the service, helping protect mission-critical applications and maintain continuity during incidents or outages.

Technical Details of Progress Ipswitch Standard Support

Service duration: 2 years of uninterrupted Standard Support, designed to provide ongoing assistance, coverage continuity, and budget predictability for Progress Ipswitch deployments.

Coverage scope: Technical support for Progress Ipswitch products, with access to guidance, best practices, and issue resolution services as described in the plan. Applicable to supported Ipswitch components and configurations as defined at purchase.

Response times: Phone-based support is guaranteed with a 2-business-hour response window, enabling rapid engagement from certified technicians to triage and begin remediation.

Support channels: Primary assistance via phone, supplemented by the Web Knowledge Base for self-service troubleshooting, documentation, and sample configurations, plus online case management for status tracking.

Knowledge resources: Access to an extensive knowledge base, including articles, tutorials, and common-resolution guidance to help teams resolve issues without waiting for direct agent interaction.

Disaster Recovery & High Availability: The plan emphasizes disaster recovery readiness and high availability planning, including guidance on failover strategies, backup validation, and proactive measures to minimize downtime and protect critical services.

Onboarding & account management: Initial onboarding, account setup, and a designated point of contact to guide you through the service features, SLA specifics, and escalation procedures, ensuring a smooth transition from purchase to active support.

How to install Progress Ipswitch Standard Support

Progress Ipswitch Standard Support is a service contract rather than software to install. Activation and linkage to your existing Ipswitch deployment are performed through your customer portal and account management workflow. The following steps outline a typical activation path to ensure you begin benefiting from the plan as quickly as possible.

Step 1: Confirm eligibility and complete purchase – Verify your Progress Ipswitch license or deployment is eligible for Standard Support and finalize the 2-year service contract. Upon completion, you will receive confirmation and access credentials for the customer portal.

Step 2: Link contract to your Ipswitch deployment – In the customer portal, associate the Standard Support contract with your existing Ipswitch license, product line, or deployment environment. This step ensures that your support entitlements map to the correct assets.

Step 3: Access the Web Knowledge Base – Use your account credentials to log in and explore articles, troubleshooting guides, and best-practice configurations. Bookmark common topics and create bookmarks for frequently addressed issues to speed up resolution.

Step 4: Verify contact details and escalation paths – Confirm primary and secondary contacts, preferred communication channels, and escalation procedures. This helps ensure that critical alerts reach the right team quickly when a problem arises.

Step 5: Initiate a test support request – Open a test case to validate your support channel access, confirm the 2-business-hour response commitment, and verify that your portal case status and notifications are functioning as expected.

Step 6: Schedule regular reviews – Establish periodic check-ins with your designated account manager or technical advisor to review open cases, optimization opportunities, and any changes to your deployment that may affect support needs.

Step 7: Maintain up-to-date documentation – Keep system diagrams, configuration notes, and backup/restore procedures current so that support engineers have accurate context for faster resolution in real scenarios.

Frequently asked questions

• What does Progress Ipswitch Standard Support cover? The plan provides technical assistance for Progress Ipswitch products, access to a knowledge base, and a guaranteed 2-business-hour phone response. It also includes guidance on disaster recovery planning and high availability strategies to help minimize downtime.
• Is there a separate fee for disaster recovery or HA services? Disaster Recovery and High Availability considerations are integrated into the standard support framework, with guidance and best practices included in the service. Some proactive features or advanced configurations may require additional entitlements or professional services, depending on your environment.
• How do I contact support? You can reach supported technicians via the dedicated phone line associated with your contract. A web-based knowledge base is also available for self-service assistance, and you can open and track cases through the online portal.
• Can I renew the 2-year Standard Support after it expires? Yes. The plan is designed for multi-year continuity, and renewal options are provided to maintain ongoing coverage, with terms aligned to your evolving Ipswitch usage and deployment.
• What should I prepare before contacting support? Have your license or deployment identifiers, a brief description of the issue, any error messages, and recent changes or updates documented. This enables faster triage and resolution by our certified Ipswitch specialists.