Progress MOVEit Support - Extended Service - 1 Year - Service

Introducing the Progress MOVEit Support - Extended Service, your go-to solution for comprehensive technical assistance tailored for your MOVEit software. Designed for organizations that prioritize secure file transfer and management, this one-year service plan ensures you have reliable access to expert support whenever you need it. With round-the-clock assistance, you can focus on your core business activities without the worry of technical challenges.

• 24/7 Technical Support: Enjoy peace of mind with round-the-clock access to expert support technicians who are ready to assist you with any challenges that arise, ensuring minimal interruptions in your operations.
• Dependable Phone Support: Benefit from reliable phone support that allows you to connect directly with knowledgeable professionals who can guide you through troubleshooting and resolution processes, saving you valuable time.
• One-Year Service Duration: The extended service plan covers you for a full year, ensuring that any issues you encounter can be addressed promptly without additional cost, providing unmatched value and peace of mind.
• Maximized Efficiency: With dedicated support, your MOVEit software will operate at peak performance, minimizing downtime and maximizing productivity for your organization, leading to smoother workflows.
• Precise Results: The expertise provided through this service helps you achieve precise and reliable outcomes, allowing you to focus on your business activities while we take care of your technical hurdles.

Technical Details

The Progress MOVEit Support - Extended Service includes:

• 24/7 support via phone and online channels
• Access to all software updates and upgrades
• Technical documentation and resources
• Expert advice tailored to specific use cases
• Priority ticket handling to expedite issue resolution

How to Install

To activate your Progress MOVEit Support - Extended Service:

• Purchase the service through an authorized distributor or directly from Progress.
• Receive your confirmation email containing your service activation details.
• Follow the instructions provided in the email to set up your account for support access.
• Ensure that your MOVEit software is up to date to maximize the benefits of support.
• Contact support via the provided phone number or portal to begin utilizing your service whenever needed.

Frequently Asked Questions

• What types of issues can the technical support team assist with? The support team can help with a wide range of issues, including software installation, configuration, troubleshooting, and performance optimization for your MOVEit software.
• Is the support available in multiple languages? Support is primarily provided in English, but you may inquire about options for other languages when you contact technical support.
• Can I upgrade my service plan after purchasing? Yes, you can upgrade your service plan at any time. Please contact your sales representative or Progress support for more details on upgrading your service.
• What if I encounter an issue outside of regular business hours? With the 24/7 support feature, you can reach out to the support team at any time, day or night, to get assistance with your issues.
• How do I renew my service after one year? Renewal notices will be sent prior to your service expiration. You can renew your service via the Progress website or by contacting your sales representative.