Progress MOVEit Support - Extended Service - 1 Year - Service

The Progress MOVEit Support - Extended Service - 1 Year offers an exceptional level of technical support designed to protect your investment in the MOVEit platform. This extended service plan ensures that your operations run smoothly, providing peace of mind for your team and guaranteeing maximum reliability. With 24/7 availability, you can trust that help is just a call away, allowing you to focus on your core business activities without worrying about technical issues.

• 24/7 Support Availability: Enjoy round-the-clock assistance with this service. No matter when a problem arises, expert help is always available to ensure your MOVEit operations continue without a hitch.
• 2 Business Hour Phone Support Response: Get quick responses to your issues with a guaranteed 2-hour phone support service. This swift response time minimizes downtime and maximizes efficiency in your operations.
• Technical Expertise: Benefit from the knowledge and experience of technical support professionals who are well-versed in MOVEit, helping you solve problems swiftly and effectively.
• Investment Protection: With this support plan, you protect your investment in MOVEit by ensuring that any technical difficulties are promptly addressed, adding longevity and reliability to your systems.
• One-Year Service Duration: A full year of dependable support means you can rely on consistent service and assistance, allowing for accurate results and smooth operations throughout the year.

Technical Details

This extended service includes technical support that covers all aspects of the Progress MOVEit platform. Clients can expect comprehensive service that addresses both minor and major issues, ensuring that your systems run efficiently.

How to Install

To activate your Progress MOVEit Support - Extended Service, follow these steps:

1. Purchase the extended service plan through authorized distributors or the official website.
2. Upon purchase, you will receive a confirmation email with service activation details.
3. Follow the instructions in the confirmation email to register your service.
4. Keep your service confirmation details handy for when you need to reach out for support.
5. For any questions regarding the installation or activation, contact the customer support team available 24/7.

Frequently Asked Questions

1. What types of issues are covered under this support service?

The Progress MOVEit Support - Extended Service covers a vast range of technical issues related to the MOVEit platform, including configuration problems, security concerns, and performance optimization queries.

2. How can I contact support when I need assistance?

You can contact support via the dedicated phone number provided in your confirmation email or through the customer portal available on the Progress MOVEit website.

3. Is there a limit to the number of support requests I can make?

No, there is no limit on the number of support requests you can make during the service period. Our team is here to help you whenever you need it.

4. Can I renew the service after the one-year period?

Yes, you can renew your Progress MOVEit Support - Extended Service at the end of your service term to continue enjoying uninterrupted technical support.

5. Are updates included in the support service?

Yes, the support service includes access to updates and patches for the MOVEit platform, ensuring you always have the latest features and security enhancements.