Description
Introducing the Progress MOVEit Support - Extended Service, a comprehensive support solution tailored for businesses that require consistent and reliable technical assistance. With a focus on uninterrupted performance, this service guarantees round-the-clock support, ensuring your operations run smoothly at all times. Designed for organizations that prioritize reliability and expertise, the Progress MOVEit Support - Extended Service offers peace of mind, allowing you to focus on your core activities while we handle the technical challenges.
- 24 x 7 Technical Support: Experience uninterrupted assistance with our dedicated support team available around the clock. No matter the hour, you can count on timely responses to your technical queries, ensuring your MOVEit solutions operate seamlessly.
- Rapid Response Time: Enjoy a guaranteed response time of just 2 business hours for phone support. This swift response ensures that any issues you encounter are addressed quickly, minimizing potential downtime and keeping your operations on track.
- One-Year Coverage: Benefit from a full year of robust technical support under the Extended Service plan. This extensive coverage provides a reliable safety net for all your technical support needs, ensuring peace of mind throughout the year.
- Peace of Mind: With continuous support at your fingertips, you can confidently manage your organization, knowing expert help is just a phone call away. This peace of mind allows you to focus on growth and innovation without worrying about technical disruptions.
- Expertise on Demand: Our team of knowledgeable professionals is here to guide you through any technical mishaps or challenges you may face. With their expertise, you can achieve accurate results consistently and enhance your overall productivity.
Technical Details
- Service Type: Extended Service Plan
- Duration: 1 Year
- Support Availability: 24 x 7
- Response Time: 2 Business Hours for Phone Support
- Focus: Technical Support for MOVEit Solutions
How to Install
To take full advantage of the Progress MOVEit Support - Extended Service, follow these simple steps:
- Purchase the extended service plan through an authorized vendor.
- Activate your service by following the instructions provided in the confirmation email.
- Keep your service information handy for quick access to technical support when needed.
- Contact the support hotline whenever you require assistance, providing your service ID for quicker resolution.
Frequently Asked Questions
What is included in the Progress MOVEit Support - Extended Service?
This service includes 24/7 technical support, with a guaranteed response time of 2 business hours for phone support. It covers all technical queries and mishaps you may encounter with MOVEit solutions.
How do I contact support?
You can contact support through the dedicated phone line provided upon activation of your service. Ensure to have your service ID available for a quicker response.
Is there a limit on the number of support calls I can make?
No, there is no limit to the number of support calls you can make during the coverage period. Our team is here to help you whenever you need assistance.
What happens after the one-year service period ends?
After the one-year period, you have the option to renew your extended service plan to continue enjoying uninterrupted support and assistance.
Can I upgrade my service plan?
Yes, you can upgrade your service plan at any time. Please contact our customer support for more information on available options.
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