Description
Ensure your organization’s critical file transfer processes run smoothly with the Progress MOVEit Support - Extended Service - 1 Year. Designed for businesses that require reliable support and maintenance, this service offers round-the-clock access to expert assistance, keeping your MOVEit system in optimal condition. With a predictable total cost of ownership, you can focus on your business while we handle the technical challenges.
- 24 x 7 x 1 Hour Phone Support: Get immediate assistance anytime with our dedicated 24/7 phone support service. Our experts are just a call away to resolve any technical issues swiftly and efficiently.
- Rapid Response Time: With a guaranteed 1 Hour response time on phone support, you can count on timely assistance. This ensures that any mishaps are addressed quickly, minimizing downtime and enhancing productivity.
- One-Year Service Duration: This extended service plan covers your MOVEit solution for a full year, ensuring you have access to the support you need when you need it. It’s all about providing peace of mind for your file transfer environment.
- Optimized Maintenance: The service is designed to keep your MOVEit system optimally maintained, which leads to improved performance, enhanced security, and better compliance with industry regulations.
- Predictable Total Cost of Ownership: With our extended support service, costs are transparent and predictable, enabling better budgeting and resource allocation within your IT department.
Technical Details of Product
- Service Type: Extended Technical Support
- Service Duration: 1 Year
- Support Hours: 24/7
- Phone Support Response Time: 1 Hour
- Designed for: MOVEit File Transfer Solutions
How to Install
To activate your Progress MOVEit Support - Extended Service, follow these simple steps:
- Purchase the service through our website or authorized resellers.
- Receive your service confirmation email containing your support agreement details.
- Contact our support team at the provided number to register your service.
- Ensure that your MOVEit system is updated to the latest version for optimal support.
- Enjoy the peace of mind that comes with having comprehensive support for an entire year!
Frequently Asked Questions
- What does the support include?
- The support includes 24/7 phone assistance for technical issues, maintenance updates, and troubleshooting for your MOVEit system.
- What is the expected response time for support queries?
- We guarantee a 1 Hour response time for all phone support queries to ensure prompt resolution of technical issues.
- Is there a limit to the number of support calls I can make?
- No, there is no limit to the number of support calls. You can reach out to us anytime you require help.
- Can I renew my support service after one year?
- Yes, you can easily renew your support service for another year before the current term expires.
- Do I need to install any additional software to access support?
- No additional software installation is necessary. Simply contact our support team via the provided phone number for assistance.
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