Progress MOVEit Support - Extended Service - 1 Year - Service

Progress MOVEit Support - Extended Service - 1 Year - Service offers comprehensive technical support tailored for businesses that require reliable and efficient data management solutions. With a commitment to ensuring your system operates at its best, this extended service plan guarantees peace of mind through its robust support features.

• 24 x 7 x 2 Business Hour Support: Enjoy around-the-clock access to technical assistance. Our dedicated support team is available 24/7, ensuring that help is always just a call away.
• Prompt Phone Support: Experience an impressive 2 Business Hour response time for phone support. This guarantees that any issues you encounter are addressed quickly, minimizing downtime and maximizing productivity.
• One-Year Service Duration: The service lasts for a full year, providing a long-term safety net for your critical systems. This duration ensures that you have ongoing support, helping maintain peak performance throughout the year.
• Predictable Total Cost of Ownership: With our structured service plan, you can confidently manage your budget, knowing the costs associated with support and maintenance are predictable and transparent.
• Expertise in Technical Maintenance: Our team is equipped with the knowledge and skills necessary to ensure your MOVEit system is optimally maintained, allowing you to focus on your core business activities.

Technical Details of Product

This support plan includes:

• 24/7 access to technical support
• Guaranteed 2 Business Hour response time for phone inquiries
• One year of continuous support coverage
• Advice and guidance from certified technical experts
• Regular updates and maintenance tips to enhance performance

How to Install

To enroll in the Progress MOVEit Support - Extended Service, follow these steps:

• Visit the Progress website or contact your sales representative.
• Select the Extended Service option and complete the purchase process.
• After activation, ensure you have your support credentials available for initiating contact with the technical support team.
• Familiarize yourself with the support resources available online at the Progress support portal.

Frequently Asked Questions

What does the 24 x 7 x 2 Business Hour support mean?

This means that our support team is available 24 hours a day, 7 days a week, and will respond to your phone inquiries within 2 business hours.

Is the support available for all MOVEit products?

Yes, the Progress MOVEit Support - Extended Service covers all MOVEit products, ensuring that you receive comprehensive support regardless of your specific setup.

What happens after the one-year service period?

You will have the option to renew your Extended Service package for another year to continue receiving the same level of support and maintenance.

How do I contact support if I have an issue?

You can contact our support team via phone, email, or through the support portal on the Progress website. Ensure you have your service details ready for a quicker resolution.

Are there any additional costs for the support service?

The Extended Service plan includes all the support features mentioned. However, any additional services outside the standard support scope may incur extra charges.