Description
The Progress MOVEit Support - Extended Service - 1 Year - Service is designed to provide customers with unparalleled assistance and reliability when it comes to their MOVEit solution. This service offers round-the-clock support to ensure that all technical issues are resolved swiftly and effectively, keeping your business operations running smoothly. With a focus on dependability and efficiency, this extended service is the perfect choice for organizations that require ongoing support for their MOVEit software.
- 24/7 Availability: Enjoy peace of mind with 24 x 7 x 2 Business Hour technical support, ensuring that experts are available whenever you need assistance.
- Rapid Response Times: Benefit from a guaranteed 2 Business Hour phone support response time, minimizing downtime and helping your team get back to work quickly.
- Comprehensive Service: This extended service supports a wide range of technical issues, offering solutions for all challenges you may encounter with MOVEit.
- One-Year Duration: With a one-year service plan, you can ensure maximum efficiency and precise results for an entire year without the worry of service interruptions.
- Dependable Technical Support: Rely on experienced professionals who understand the intricacies of MOVEit, providing knowledgeable solutions tailored to your needs.
Technical Details of Product
- Service Type: Extended Support Service
- Duration: 1 Year
- Support Hours: 24 x 7 x 2 Business Hour
- Response Time: 2 Business Hours for phone support
- Support Method: Phone support and remote assistance
How to Install
To get started with Progress MOVEit Support - Extended Service, simply follow these steps:
- Contact your Progress representative to purchase the extended service.
- Once purchased, you will receive a confirmation email with your service details.
- Set up your MOVEit environment according to the installation guidelines provided in the documentation.
- Reach out to the technical support team via phone or email for any assistance during installation.
- Utilize the 24/7 support for ongoing questions or issues throughout the year.
Frequently Asked Questions
1. What does the Progress MOVEit Support - Extended Service cover?
This service covers a variety of technical issues related to your MOVEit software, providing reliable solutions and support from experienced professionals.
2. How quickly can I expect a response when I contact support?
You can expect a response within 2 Business Hours for phone support, ensuring that your issues are addressed promptly.
3. Is the support available on weekends and holidays?
Yes, the support is available 24/7, including weekends and holidays, allowing for uninterrupted assistance whenever it is needed.
4. Can I renew my service after one year?
Yes, you have the option to renew your extended service after the initial one-year period has concluded.
5. How do I contact technical support?
You can contact technical support via phone or email, as specified in your confirmation email upon purchasing the service.
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