Progress MOVEit Support - Extended Service - 1 Year - Service

Enhance your operational efficiency with the Progress MOVEit Support - Extended Service. This comprehensive 1-Year service package offers around-the-clock technical assistance to keep your MOVEit system running smoothly. With a focus on maintaining optimal performance, this service ensures that your organization can confidently manage secure file transfers without disruption. Experience peace of mind with dependable support designed to minimize downtime and maximize productivity.

• 24/7 Support Availability: Enjoy round-the-clock assistance with our dedicated technical support team, ensuring that help is always just a call away, no matter when you need it.
• Rapid Response Times: Benefit from a guaranteed response time of just 2 business hours, allowing for timely solutions to any issues that may arise, thus minimizing potential disruptions to your operations.
• Predictable Cost of Ownership: With a fixed annual service fee, you can budget effectively while knowing that you are covered for all support needs throughout the year.
• Dependable Phone Support: Access reliable phone support from experienced professionals who understand your software and can provide effective solutions to ensure your system remains operational.
• Maximized System Performance: Regular check-ins and support help maintain your system in peak condition, improving efficiency and ensuring accurate results for your secure file transfer operations.

Technical Details of Product

• Service Duration: 1 Year
• Support Response Time: 2 Business Hour
• Support Type: Phone Support
• Availability: 24/7
• Ideal for: Organizations using Progress MOVEit for secure file transfer solutions.

How to Install

To ensure seamless integration of your Progress MOVEit Support - Extended Service, follow these steps:

1. Purchase the service through your authorized Progress software provider.
2. Receive confirmation and service activation details via your registered email.
3. Familiarize yourself with the support contact information provided in your confirmation email.
4. Incorporate the service into your operational workflows by ensuring your team knows how to access support when needed.
5. Regularly review your system’s performance and engage support for any maintenance or query needs.

Frequently Asked Questions

1. What is included in the Progress MOVEit Support - Extended Service?

This service includes 24/7 phone support with a guaranteed response time of 2 business hours, ensuring that your MOVEit system is always maintained and operational.

2. How do I contact support when issues arise?

You can contact our support team through the phone numbers provided in your service confirmation email. Ensure you have your customer ID ready for quicker assistance.

3. Is there a limit to the number of support calls I can make?

No, there is no limit to the number of calls you can make during your service period. We encourage you to reach out whenever you need assistance.

4. Can I renew my service after one year?

Yes, renewal options will be provided before your service expires, allowing you to continue enjoying uninterrupted support.

5. What happens if I experience issues outside of business hours?

With 24/7 support, you can contact our support team anytime, even outside standard business hours, and they will assist you promptly.