Progress MOVEit Support - Extended Service - 1 Year - Service

Experience peace of mind with Progress MOVEit Support - Extended Service. This one-year support plan is designed to protect your investment in MOVEit software while enhancing your operational efficiency. With 24/7 availability, you can ensure that you have the support you need whenever you need it. This service provides not only technical assistance but also delivers increased reliability, enabling your business to operate smoothly.

• 24/7 Support Availability: Enjoy around-the-clock access to expert support, ensuring that your queries and technical issues are addressed promptly, regardless of the time of day.
• 2 Business Hour Response Time: With a guaranteed response time of just 2 business hours, you can quickly get back on track in case of any disruptions, minimizing downtime and enhancing productivity.
• Phone Support Service: Direct phone support means you can speak to an experienced technician who can guide you through troubleshooting processes, making it easier to resolve issues efficiently.
• Investment Protection: This extended service plan not only safeguards your MOVEit software but also adds significant value, ensuring you maximize your operational capabilities.
• Duration of One Year: With a comprehensive support plan lasting one year, you can rest assured that you're covered throughout your critical business operations, providing peace of mind and reliability.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: 24 x 7 x 2 Business Hour Technical Support
• Response Time: 2 Business Hours
• Support Channels: Phone Support

How to Install

To get started with the Progress MOVEit Support - Extended Service, simply follow these steps:

1. Purchase the Extended Service plan through the official Progress website or authorized reseller.
2. Once your purchase is confirmed, you will receive a confirmation email with your service details.
3. Familiarize yourself with the service terms and support contact information provided in the email.
4. In case of a technical issue, reach out to the support team via phone as specified in your service confirmation.
5. Follow the provided guidance to resolve your issues swiftly and effectively.

Frequently Asked Questions

1. What is included in the Progress MOVEit Support - Extended Service?

The service includes 24/7 technical support, a guaranteed response time of 2 business hours, and phone support for assistance with any MOVEit software issues.

2. How do I contact support?

You can contact support via the phone number provided in your service confirmation email, available 24 hours a day, 7 days a week.

3. Is this support plan renewable?

Yes, the Progress MOVEit Support - Extended Service can be renewed upon expiration. You will receive notifications regarding renewal options as your service period comes to an end.

4. What happens if I encounter a critical issue outside of business hours?

With 24/7 support, you can reach out to our team at any time, ensuring that you receive immediate assistance even during off-hours.

5. How quickly can I expect a response from support?

Our support team guarantees a response within 2 business hours for all inquiries, ensuring that your issues are addressed as promptly as possible.