Progress MOVEit Support - Extended Service - 1 Year - Service

The Progress MOVEit Support - Extended Service is a vital technical support package that ensures your MOVEit Managed File Transfer system operates seamlessly throughout the year. With a commitment to providing 24/7 expert assistance, this service not only enhances system reliability but also allows your organization to manage costs effectively. Experience unparalleled peace of mind with this comprehensive support solution, designed for organizations using Progress MOVEit solutions.

• 24/7 Technical Support: Enjoy round-the-clock access to dedicated technical support professionals. Whenever you face an issue, expert assistance is just a phone call away, ensuring that your MOVEit system continues to run effectively and efficiently.
• Predictable Total Cost of Ownership: Benefit from a fixed annual service fee that facilitates accurate budgeting and resource allocation. This predictable cost structure allows you to manage your finances more effectively, reducing unexpected expenses.
• Dependable Phone Support: Receive immediate assistance via phone support, allowing you to resolve issues quickly and minimize downtime. This ensures your operations remain smooth and efficient without unnecessary interruptions.
• Expert Assistance: Leverage the knowledge and experience of highly trained professionals who understand the intricacies of MOVEit features. This expertise ensures that you can maximize the potential and performance of your Managed File Transfer system.
• Maximum Dependability: The extended support package commits to maintaining service quality, ensuring that your MOVEit system remains reliable and responsive. Focus more on your core business functions while we take care of your technical support needs.

Technical Details of Progress MOVEit Support

• Service Duration: 1 Year
• Support Availability: 24/7
• Support Type: Phone Support
• Service Model: Extended Service Agreement
• Target Audience: Organizations using Progress MOVEit Managed File Transfer solutions

How to Install Progress MOVEit Support

Getting started with the Progress MOVEit Support - Extended Service is a straightforward process. Simply follow these steps:

1. Purchase Service: Select the MOVEit Support - Extended Service package from an authorized Progress partner or directly from Progress.
2. Receive Confirmation: After your purchase, you will receive a confirmation email detailing your service agreement and information on how to access support.
3. Setup Your Account: If you do not have an account with Progress, you will need to create one to facilitate seamless access to support services.
4. Contact Support: To utilize your support services, use the provided phone number or contact method to reach the technical support team at any time.

Frequently Asked Questions

• What does the Progress MOVEit Support - Extended Service cover? The service covers 24/7 technical assistance, including troubleshooting, guidance on best practices, and help with system maintenance to ensure the optimal performance of your MOVEit Managed File Transfer system.
• How do I access the support services? Support services can be accessed by calling the dedicated phone support number provided in your confirmation email or by accessing the support portal via your Progress account.
• Is the support available on holidays? Yes, the 24/7 technical support is available year-round, including holidays, ensuring that you receive assistance whenever it is needed.
• What if I need support for multiple systems? If you require support for multiple MOVEit systems, you can inquire about tailored packages that can accommodate your needs. Please reach out to your Progress representative for more information.
• Can I renew the service after one year? Yes, you can renew your Progress MOVEit Support - Extended Service at the end of your service period to ensure continued support and maintenance.