Progress MOVEit Support — Extended Service (1 Year)

Ensure your MOVEit environment runs at peak performance with Progress MOVEit Support — Extended Service for 1 year. This comprehensive maintenance and support plan delivers around-the-clock technical assistance, proactive system health checks, and a predictable total cost of ownership that helps you plan with confidence. Designed for enterprises relying on MOVEit Transfer and MOVEit Automation, this extended service pairs fast issue resolution with proactive care so you can focus on business goals rather than operational interruptions. With 24x7 coverage and included phone support, you gain timely access to specialists who understand MOVEit inside and out, enabling faster problem resolution and minimized downtime.

• 24x7 technical support ensures critical issues are addressed at any time, keeping your MOVEit environment operational around the clock.
• One-year service duration provides a stable, predictable budgeting line and continuous access to expert MOVEit engineers.
• Phone support included, delivering direct access to senior technicians who can diagnose and escalate complex problems quickly.
• Proactive maintenance and health checks help prevent outages, optimize performance, and extend the life of your MOVEit deployment.
• Clear service deliverables and SLAs align with your IT governance and compliance requirements, reducing risk and smoothing renewal cycles.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year

• Service Type: Extended Support for Progress MOVEit software (MOVEit Transfer and MOVEit Automation environments).
• Coverage: 24x7 technical support with rapid issue escalation to MOVEit specialists.
• Duration: 12 months from the date of activation, with renewal options available.
• Support Channels: Phone support, online portal, and email for incident submission and status tracking.
• Maintenance: Proactive system health checks, performance optimization recommendations, and security posture reviews.
• Deliverables: Timely issue resolution, ongoing optimization guidance, access to knowledge base resources, and escalation to senior engineers as needed.
• Compatibility: Applicable to MOVEit environments licensed for MOVEit Transfer and MOVEit Automation, with version-agnostic guidance and upgrade assistance.

How to install Progress MOVEit Support — Extended Service

This service is a entitlement rather than a traditional software installation. No installation steps are required for the service itself. To activate and begin receiving coverage, follow these steps to attach the extended service to your MOVEit deployment:

• Verify your MOVEit license and current entitlement to ensure compatibility with the extended service.
• Obtain your service contract number or purchase order and have your account administrator ready to initiate activation.
• Access the MOVEit support portal or contact your account manager to attach the 1-year extended service to your MOVEit environment.
• Confirm activation with a service representative and provide essential details such as MOVEit versions, environment topology (on-premises, cloud, or hybrid), and contact points for incident notification.
• Validate that your preferred support channels (phone, portal, email) are configured and that on-call escalation paths are defined in your internal change-control process.

Frequently asked questions

• What does Progress MOVEit Support — Extended Service include? It includes 24x7 technical support, phone availability, proactive maintenance, health checks, and access to MOVEit engineers for escalation, along with renewal options to extend coverage beyond the initial year.
• How long is the service valid? The extended service is valid for 12 months from activation, with renewal options to maintain continuous coverage.
• Is phone support always available? Yes. Phone support is included to provide direct, real-time assistance for urgent MOVEit issues and configuration questions.
• Does this service cover updates or upgrades? The service includes guidance and support related to MOVEit maintenance and security posture, including assistance during upgrades as per your entitlement and SLAs.
• Will this help with compliance and security concerns? Absolutely. The service emphasizes proactive health checks, security posture reviews, and best-practice guidance to support your compliance program.
• How do I activate the extended service? Activation is completed through your MOVEit license administrator by attaching the 1-year entitlement in the support portal or via your account manager, after which support channels become available.
• Can I cancel or modify the service after purchase? Activation terms and renewal options apply; consult your account manager for specifics on cancellation, modification, or transfer of the service entitlement.
• Who provides the technical expertise? Progress MOVEit specialists, including senior engineers with MOVEit Transfer and MOVEit Automation experience, oversee resolution, optimization, and advisory tasks.