Progress MOVEit Support - Extended Service - 1 Year - Service aniz Reins H/a

Protect your MOVEit deployment with a premium, one-year extended service plan that delivers unmatched reliability, rapid access to expert help, and a proactive approach to maintaining secure file transfer operations. This comprehensive support offering is designed to safeguard your investment in Progress MOVEit by providing continuous, round-the-clock access to skilled engineers, clear escalation paths, and a guaranteed fast response time for critical incidents. Whether you run MOVEit in an on-premises environment, in the cloud, or as part of a hybrid architecture, this extended service adds a dependable layer of protection that minimizes downtime, accelerates issue resolution, and helps you stay compliant with security and data protection standards. By choosing this extended service, you align with a performance-driven support model that prioritizes your business continuity and data integrity, so you can focus on your core operations with confidence.

• 24 x 7 x 2 Business Hour coverage ensures continuous support with a guaranteed 2-business-hour response for critical incidents, so your MOVEit environment stays resilient around the clock.
• Technical protection that safeguards your investment and adds value by improving reliability, stability, and long-term performance across updates and migrations.
• Phone Support included to resolve your problems quickly, with designated engineers ready to assist you by phone when you need immediate guidance.
• 2 Business Hour phone support response time provides rapid escalation and assistance, minimizing downtime and ensuring predictable outcomes.
• 1 Year service duration guarantees extended, dependable coverage that aligns with your renewal cycles and strategic IT planning.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year - Service

• Service Type: Extended Support for Progress MOVEit
• Duration: 1 Year
• Coverage Model: 24x7 access with a 2-business-hour response time for critical incidents
• Support Channels: Phone support included; access to a dedicated support portal for ticketing and status updates
• Response Time: 2 business hours for high-priority incidents; escalation paths to senior engineers as needed
• Benefits: Protects your investment, reduces downtime, improves upgrade and maintenance efficiency, and enhances overall MOVEit reliability
• Ideal For: Organizations relying on MOVEit for secure file transfer, data exchange, and regulated data handling where uptime and fast assistance are critical

How to Install Progress MOVEit Support - Extended Service - 1 Year

• Step 1: Confirm eligibility and purchase the extended service; gather your MOVEit product identifier (SKU/UPC) and account details for activation
• Step 2: Access the service enrollment option through your MOVEit administrator portal or contact your provider to initiate activation of the 1-year coverage
• Step 3: Submit required information and verify billing details to finalize activation and ensure uninterrupted support
• Step 4: Receive activation confirmation and instructions for how to reach a dedicated support team by phone or through the support portal
• Step 5: Begin using the extended service immediately, with ongoing access to 24/7 support and the guaranteed 2-hour response for critical issues

Frequently asked questions

• What does Progress MOVEit Support - Extended Service - 1 Year cover? It provides a comprehensive one-year extension to your MOVEit support, including 24/7 access, a guaranteed 2-business-hour response for critical incidents, and phone support to resolve problems quickly. The plan also supports upgrades, maintenance guidance, and ongoing reliability improvements to protect your MOVEit deployment.
• What is the guaranteed response time for critical MOVEit issues? The service guarantees a 2-business-hour response time for high-priority incidents, with escalation to senior engineers if additional assistance is required.
• Is phone support available around the clock? Yes, phone support is included and available to address your MOVEit concerns, including rapid escalation for urgent problems.
• How long does the coverage last? Coverage lasts for 12 months from activation and can be renewed to maintain continuous protection and support access.
• Do I need a separate MOVEit license to benefit from this extended service? The extended service is designed to complement your existing MOVEit licenses and deployments, providing added reliability, support access, and strategic guidance for ongoing operations.
• How can I activate the extended service? Activation typically occurs through your MOVEit administrator portal or via your provider. You will need your product identifier (SKU/UPC) and account information to complete enrollment.