Progress MOVEit Support - Extended Service - 1 Year - Service Asx Mod +

Elevate your MOVEit experience with Progress MOVEit Support - Extended Service for 1 year. This comprehensive service is designed for organizations that rely on MOVEit for secure file transfer, automation, and data integrity. By combining expert-level assistance, proactive care, and reliable availability, this offering helps you maintain peak performance, minimize downtime, and accelerate results across busy IT environments. With 24/7 technical support and included phone assistance, you gain a reliable partner who can diagnose, triage, and resolve issues quickly, so your teams stay focused on delivering outcomes. The 1-year duration provides steady, accessible guidance through upgrades, migrations, and ongoing maintenance, ensuring your MOVEit deployment remains secure, compliant, and aligned with evolving business needs. Whether you manage sensitive customer data, partner communications, or regulatory-impacted workflows, this extended service delivers peace of mind, clear escalation paths, and a proven path to sustained productivity.

• 24x7 expert technical support to keep MOVEit environments healthy, secure, and compliant, with rapid access to seasoned engineers who know MOVEit inside and out.
• 1-year coverage that delivers predictable budgeting, continuous coverage during migrations or upgrades, and uninterrupted access to essential support when your team needs it most.
• Phone support included to resolve problems quickly and efficiently, reducing downtime and speeding incident resolution with a direct line to dedicated MOVEit specialists.
• Proactive care that includes software updates, security patches, and guidance on best practices to optimize performance and reduce risk across your MOVEit deployment.
• Seamless onboarding and scalable service for teams of any size, with transparent SLAs, clear escalation paths, and a dedicated support contact to simplify your experience.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year - Service Asx Mod +

This section highlights the core technical and service-level aspects to help IT and procurement teams assess fit and value. The Extended Service is designed to complement MOVEit deployments by providing continuous expert guidance, rapid response, and ongoing optimization over a full year of coverage.

• Service type: Extended Service for Progress MOVEit environments, focused on uptime, security, and optimization.
• Duration: 12 months from activation, with renewal options to extend coverage as needed.
• Availability: 24x7 technical assistance to address critical incidents and less-urgent inquiries alike.
• Support channels: Phone support included to resolve problems quickly, with access to MOVEit experts for timely guidance.
• Scope of support: Troubleshooting, incident response, configuration guidance, best-practice reviews, and access to updates and security patches.
• Deployment coverage: Suitable for on-premises, cloud, and hybrid MOVEit installations, subject to contract terms.
• Onboarding: Dedicated onboarding assistance, knowledge transfer, and alignment with your existing MOVEit setup and security controls.
• Account management: A designated support contact or account manager to streamline communications and track progress.
• Performance focus: Guidance to optimize throughput, automate routine tasks, and maintain consistency across environments.
• Security and compliance: Timely access to security patches and recommendations to help you stay aligned with regulatory requirements.

In addition to these details, the service emphasizes rapid problem resolution, structured escalation, and a collaborative approach to optimizing MOVEit configurations. Expect proactive recommendations, periodic health checks, and a clear path to continuous improvement that aligns with your business priorities. This is more than a support contract—it is a partnership designed to safeguard your data flow, improve operational resilience, and sustain high levels of user satisfaction across your MOVEit ecosystem.

How to install Progress MOVEit Support - Extended Service - 1 Year - Service Asx Mod +

Activation and onboarding are designed to be straightforward, minimizing disruption while ensuring you receive immediate value from your extended service. Follow these steps to activate and begin benefiting from 24x7 MOVEit expertise:

• Step 1: Verify eligibility and place your order for the Extended Service, ensuring you have the correct MOVEit environment identifiers (SKU/UPC) for alignment.
• Step 2: Provide deployment details, including MOVEit version(s), environment (on-premises, cloud, or hybrid), and any regulatory or security requirements your organization follows.
• Step 3: Your account team assigns a dedicated MOVEit support contact and schedules an activation collaboration call to establish goals, SLAs, and escalation paths.
• Step 4: Activate the service within your MOVEit management console or through the designated portal, and confirm access for the 24x7 support line.
• Step 5: Begin ongoing monitoring, issue triage, and proactive guidance from MOVEit specialists, with regular check-ins to review performance and any optimization opportunities.

Frequently asked questions

• Q: What is included with Progress MOVEit Support - Extended Service - 1 Year - Service Asx Mod +?
  A: The package includes 24x7 technical assistance, a full year of coverage, and phone support designed specifically for MOVEit environments, enabling rapid issue resolution and ongoing optimization.
• Q: How quickly can I expect help?
  A: You gain around-the-clock access to MOVEit specialists, with priority handling for critical incidents and standard response times defined in your contract. The exact times vary by severity level and contractual terms.
• Q: Is this service suitable for both on-premises and cloud MOVEit deployments?
  A: Yes. The Extended Service supports MOVEit implementations across on-premises, cloud, and hybrid environments, subject to the terms of your agreement and applicable licensing.
• Q: Does it include software updates and security patches?
  A: Yes. The service provides timely access to MOVEit updates and security patches as part of ongoing support, helping you maintain security posture and compliance.
• Q: Can I renew after the 1-year term?
  A: Renewal options are available to extend coverage beyond the initial 12 months, with terms tailored to your MOVEit usage, growth, and IT priorities.
• Q: Will I have a dedicated point of contact?
  A: Yes. A designated support contact or account manager is assigned to ensure consistent communication, prioritized escalation, and a clear path to issue resolution.