Description
Progress MOVEit Support - Extended Service - 1 Year - Service Bdl Non Prod
This description presents Progress MOVEit Support Extended Service for a full 12-month term, designed to safeguard your MOVEit investment and optimize reliability across both production and non-production environments. The extended service delivers enterprise-grade protection, rapid access to expert assistance, and a structured pathway to maintain peak performance even during complex deployments. With a focus on safeguarding critical data transfers, this plan helps organizations minimize downtime and maximize the value of their MOVEit investments by offering comprehensive coverage, proactive guidance, and dependable escalation processes. Whether you are running production workloads or supporting development, testing, and staging environments, this extended service ensures you have a trusted partner ready to assist at the moment you need it most.
- One-year extended coverage for Progress MOVEit: This service provides a complete 12-month period of enhanced support, designed to protect your MOVEit deployment, extend the life of your investment, and sustain high levels of uptime and efficiency across your environments. The extended term helps organizations align support with budgeting cycles and long-term project roadmaps, ensuring steady performance and predictable maintenance windows.
- 24/7 access to phone-based technical support with a 2-business-hour response target: Regardless of the time zone or business hour constraints, you can reach a skilled MOVEit expert by phone. The service emphasizes timely issue resolution with a defined response window, helping to minimize downtime, accelerate recovery, and keep critical file transfer operations on track. This rapid response is tailored to urgent incidents and high-priority scenarios where every minute matters.
- Coverage tailored for non-production (Non Prod) environments: In addition to production workflows, this extended service explicitly includes non-production environments—testing, staging, and development instances—so teams can troubleshoot, validate changes, and experiment with confidence. This helps reduce risk when introducing updates, new configurations, or security enhancements before deployment to production.
- Technical protection that enhances reliability and precision: The service offers guidance and support designed to stabilize configurations, optimize MOVEit deployments, and prevent common failure modes. By leveraging expert insights, you can achieve more reliable data transfers, consistent results, and improved performance across complex integrations and large-scale workflows.
- Simple activation, predictable renewal, and clear escalation paths: The extended service is structured to integrate smoothly with your existing vendor relationships. Activation is straightforward, renewal terms are transparent, and escalation processes are well-defined to ensure that your most critical issues are elevated to senior engineers when needed for faster, definitive resolution.
Technical Details of Progress MOVEit Support - Extended Service - 1 Year - Service Bdl Non Prod
- Service type: Extended Support for Progress MOVEit, providing year-long coverage that complements standard support offerings and augments reliability and performance across environments.
- Coverage duration: 1 year per contract, with renewal options to extend the protection and align with future MOVEit deployments and upgrade cycles.
- Support availability: 24x7 phone support access, ensuring you can contact a MOVEit specialist whenever issues arise, regardless of business hours or regional time differences.
- Response time: Targeted 2 business hours for phone-based incidents, enabling rapid triage, prioritization, and swift progression toward issue resolution.
- Primary contact channel: Phone support for urgent matters, complemented by documented escalation paths to senior engineers when deeper expertise is required.
- Environments covered: Non-production environments included in scope, allowing testing, staging, and development workloads to benefit from the same level of protection as production.
- Key benefits: Increased reliability, investment protection, faster issue resolution, and a more predictable maintenance cadence for MOVEit deployments.
How to install Progress MOVEit Support - Extended Service
Activating Progress MOVEit Support Extended Service is a straightforward process designed to integrate with your existing MOVEit ecosystem. Follow these practical steps to ensure a smooth onboarding and immediate access to expert assistance when you need it most:
- Step 1: Gather essential service identifiers and purchase details, including your MOVEit product version, deployment scope, and the intended activation date for the extended coverage. Having this information ready streamlines the activation process and reduces delays.
- Step 2: Confirm the environments to be covered by the extended service, specifying which MOVEit instances are in production and which are in non-production (Non Prod) environments. This helps establish accurate service boundaries and ensures appropriate support coverage across all workloads.
- Step 3: Coordinate with your account representative or the MOVEit support portal to initiate activation of the 1-year Extended Service. Provide contact details, preferred communication channels, and any emergency contacts to guarantee that the service can respond quickly when needed.
- Step 4: Define escalation procedures and notification preferences. Establish who should be contacted for high-priority incidents, how updates will be delivered, and how to initiate a rapid escalation if the incident requires senior engineering involvement.
- Step 5: Validate the activation by performing a quick health check of MOVEit components, verifying accessibility to the support line, and confirming that the 2-hour response target is set up in your incident workflows.
- Step 6: Document the service start date, renewal cadence, and any required training or knowledge transfer for your internal team. Ensure that stakeholders understand how to engage the extended service and what to expect from the support experience.
Frequently asked questions
- Q: What does Progress MOVEit Support Extended Service include? A: It provides a year-long, 24x7 phone-based support option with a defined 2-business-hour response target, specifically including coverage for non-production environments to support testing and development work, along with guidance to improve deployment reliability and performance.
- Q: How long does the coverage last? A: The coverage lasts for 12 months from the activation date of the Extended Service, with renewal options available to extend protection as your MOVEit deployment evolves.
- Q: What environments are covered? A: The service explicitly includes non-production environments (Non Prod) in its scope, while production environments benefit from the same value proposition through enhanced support and faster issue resolution when needed. The arrangement ensures testing and development activities receive essential protection.
- Q: How do I contact support? A: You can contact MOVEit support via the telephone channel outlined in your service contract. The 24x7 access ensures that urgent issues have a direct line to a qualified MOVEit engineer, with escalation paths in place for faster resolution when required.
- Q: What is the typical response time? A: The service targets a 2-business-hour response for phone-based incidents, enabling timely triage, prioritization, and progress toward resolution for critical MOVEit issues.
- Q: Is this service renewable? A: Yes. The Extended Service is offered on a 1-year term, with renewal options to continue protection as your MOVEit environment grows or changes, ensuring ongoing reliability and investment protection.
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