Progress MOVEit Support - Extended Service - 1 Year - Service Disaster Recov

Gain enterprise-grade protection and reliable, ongoing support for Progress MOVEit with this 1-year Extended Service. Designed to keep your MOVEit environment secure, optimized, and highly available, this program blends around-the-clock technical assistance, proactive maintenance, and robust disaster recovery coverage. It is tailored for organizations that depend on MOVEit for secure file transfer, data collaboration, and regulatory compliance. With predictable annual pricing, direct access to MOVEit specialists, and a clearly defined scope of services, you can minimize downtime, shorten resolution times, and preserve business momentum regardless of the complexity of your MOVEit deployment.

• 24x7 technical support by MOVEit-certified engineers ensures rapid issue identification and resolution, helping you avoid costly downtime and keep critical workflows running smoothly.
• 1-year service duration provides a predictable, fixed-cost framework, enabling accurate budgeting and reducing the risk of unexpected maintenance charges over the year.
• Disaster recovery coverage included as part of the service supports business continuity, helping you recover quickly from data loss or system outages and maintain service levels for your users.
• Phone support channel offers dependable, direct access to experienced MOVEit specialists for faster escalation, deeper root-cause analysis, and timely remediation.
• Proactive maintenance and expert guidance help optimize performance, security, and compliance across MOVEit environments, spanning configurations, updates, and best-practice implementations.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year - Service Disaster Recov

Technical details for this extended service are defined in your service contract and may vary by deployment, region, and MOVEit version. In general, you can expect 24x7 access to MOVEit-certified engineers, priority handling of incidents, and a formal onboarding process designed to minimize disruption to production environments. The disaster recovery component is structured to align with enterprise risk management practices, enabling faster restoration of critical MOVEit functions after an incident. Activation typically includes assignment of an account manager, confirmation of your MOVEit environment details, and an agreed-upon slate of service levels. Specific SKUs, UPCs, and renewal terms are issued in the official agreement and order documents provided at purchase.

• Service duration: 12 months from activation, with renewal options available to maintain ongoing coverage.
• Coverage hours: 24x7 access to technical support for critical incidents and guidance for routine maintenance and optimization.
• Support channels: Primarily phone-based support with remote assistance options as defined by the service contract.
• Disaster recovery: Integrated recovery planning and rapid restoration activities to minimize business impact from data loss or outages.
• Scope: Applies to Progress MOVEit deployments as defined in your contract, including configurations, patches, and production environment guidance.

how to install Progress MOVEit Support - Extended Service

Onboarding and activation of the Extended Service are designed to be straightforward and minimally disruptive to your MOVEit operations. The typical onboarding flow includes onboarding readiness, integration with your account team, and a confirmed schedule for service delivery. The steps below outline a practical path to getting this service up and running so you can start benefiting from around-the-clock support and disaster recovery coverage.

• Confirm eligibility and place the order: Ensure your MOVEit environment is eligible for the Extended Service and finalize your agreement with your account representative or the provider’s sales team.
• Activate the service: The extension is activated within your MOVEit account or through your account manager, establishing the official start date of coverage.
• Provide deployment details: Supply essential information about your MOVEit version, environment (on-premises, cloud, or hybrid), licensing level, and any custom configurations that require attention.
• Schedule onboarding kickoff: Arrange a kickoff call with the MOVEit support team and your designated account manager to review SLAs, escalation paths, and communication preferences.
• Begin 24x7 support and disaster readiness: Once activated, you gain immediate access to round-the-clock support, proactive guidance, and disaster recovery workflows as defined in the contract.

Frequently asked questions

• What is included in Progress MOVEit Support - Extended Service? The package includes 24x7 technical support from MOVEit-certified engineers, a 1-year service term, disaster recovery coverage, and access to proactive maintenance and expert guidance to optimize and protect your MOVEit deployment.
• How long does the service last? The service is valid for 12 months from activation, with renewal options available to extend coverage beyond the initial term.
• Why choose a fixed-cost extended service? A predictable total cost of ownership helps IT teams budget with confidence, reduces the risk of unexpected maintenance fees, and ensures ongoing access to high-quality support during the life of the MOVEit deployment.
• Is disaster recovery really part of the plan? Yes. Disaster recovery coverage is included to help your organization recover swiftly from data loss, outages, or other disruptive events that affect MOVEit operations.
• How do I contact MOVEit support? Support is accessed primarily by a dedicated phone line specified in your service agreement and account portal, offering direct escalation to MOVEit specialists when you need it most.