Progress MOVEit Support - Extended Service (1 Year)

Protect your MOVEit deployment with a comprehensive, 1-year extended service that delivers reliable, around-the-clock technical support, predictable costs, and proactive maintenance. This Progress MOVEit Support plan is designed to keep your data-transfer workflows running smoothly, minimize downtime, and provide fast, expert assistance when you need it most. With 24x7 technical coverage and phone support included, you can rest easy knowing your MOVEit environment is actively monitored, expertly supported, and aligned with your operational objectives. Whether you’re operating in production, staging, or QA, this extended service is crafted to preserve performance, ensure accuracy in results, and safeguard your critical data exchange processes.

• 24x7 technical support included to resolve complex MOVEit issues quickly, reducing mean time to repair and keeping your data transfers flowing uninterrupted.
• 1-year service duration provides a predictable total cost of ownership, simplifying budgeting and helping you plan long-term upgrades, patches, and configuration improvements with confidence.
• Phone support is included to ensure rapid escalation and direct access to MOVEit specialists who understand your environment and can guide you through problem resolution and optimization.
• Extended service coverage focuses on proactive maintenance, routine health checks, and best-practice recommendations to sustain performance, security, and reliability across your MOVEit deployments.
• Designed to align with enterprise IT needs, this service minimizes risk during upgrades, configuration changes, and security updates while maintaining compliance and accurate data processing results.

Technical Details of Progress MOVEit Support - Extended Service

• Service Type: Extended Support for Progress MOVEit
• Duration: 12 months (1 year)
• Coverage: 24x7 technical assistance, including incident response and problem resolution
• Communication: Phone support included for urgent and high-priority cases
• Goals: Maintain optimal MOVEit performance, ensure dependable results, and provide predictable budgeting for support costs
• Scope: Support across eligible MOVEit versions and configurations as defined by Progress and the service terms

How to Install Progress MOVEit Support - Extended Service

• Verify eligibility: Confirm your MOVEit deployment and current support status to determine eligibility for the extended service plan.
• Place the order: Complete the purchase of the 1-year extended service, referencing your MOVEit environment and any relevant system identifiers.
• Activate the service: The provider activates the extended support in your Progress account and associates it with your MOVEit installation profile.
• Provide environment details: Share key information about your MOVEit environment (versions, configurations, and critical data flows) to enable accurate coverage and proactive planning.
• Assign and configure: Attach the extended service to the appropriate MOVEit deployments, set escalation contacts, and establish preferred communication channels for rapid response.
• Confirm activation: Validate that 24x7 coverage is operational, test a mock incident, and confirm that phone support routing is functioning as expected.
• Plan ongoing engagement: Schedule regular health checks, maintenance windows, and review points to maximize the value of the extended service throughout the year.

Frequently asked questions

• Q: What does the Progress MOVEit Extended Service include?

  A: The extended service provides 24x7 technical support with included phone support, a 1-year duration, and a focus on maintaining optimal MOVEit performance. It is designed to deliver predictable costs, faster issue resolution, and proactive maintenance to keep MOVEit environments dependable and secure.

• Q: How does this service affect total cost of ownership?

  A: By locking in a 12-month service period with constant access to expert support and predictable renewal terms, you reduce the risk of unexpected maintenance spikes and costly outages. This helps you forecast expenses more accurately and align support with budget cycles.

• Q: Is phone support available for all incident types?

  A: Phone support is included for priority and high-severity issues to speed up resolution. For lower-severity concerns, guidance and troubleshooting are provided through standard support channels as defined in the service terms.

• Q: Will this service cover future MOVEit versions?

  A: Coverage typically aligns with supported MOVEit releases and configurations as defined by the service agreement. Confirm compatibility with your specific version and environment during onboarding and activation.