Progress MOVEit Support - Extended Service - 1 Year - Service Extended Sup Gtw

ProgressSKU: 12512840

Price:
Sale price$1,767.56

Description

Progress MOVEit Support - Extended Service - 1 Year - Service Extended Sup Gtw

The Progress MOVEit Support Extended Service offers a strategic, year-long enhancement to your MOVEit deployment, ensuring continuous performance, security, and expert guidance when you need it most. This 24x7 technical support package is designed for organizations that rely on MOVEit for critical file transfers, data sharing, and secure automation. By extending the standard support window to a full year, your team gains consistent access to seasoned MOVEit engineers, proactive problem resolution, and a reliable escalation path that minimizes downtime, accelerates recovery, and preserves business continuity. With a focus on accuracy, speed, and peace of mind, this service helps you maintain compliance, optimize configurations, and maximize the value of your MOVEit investment across on-premises, cloud, and hybrid environments.

  • 24x7 expert technical support: Round-the-clock access to dedicated MOVEit specialists who diagnose, triage, and resolve complex issues, ensuring your workflows stay online and secure.
  • Phone-based escalation for rapid resolution: Direct phone lines to experienced engineers shorten wait times and provide efficient, human-led guidance during critical incidents.
  • One-year service duration: A full 12-month window of coverage that stabilizes operations, supports long-term planning, and reduces lifecycle risk for MOVEit deployments.
  • Seamless extension to MOVEit environments: Compatible with on-premises, cloud, and hybrid configurations, protecting evolving architectures as your business grows.
  • Peace of mind and performance optimization: Proactive guidance, best-practice recommendations, and rapid issue resolution help ensure security, compliance, and precise outcomes for data transfer processes.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year - Service Extended Sup Gtw

  • Service type: Extended Support for Progress MOVEit, designed to augment existing MOVEit deployments with ongoing technical assistance and guidance.
  • Coverage: 24x7 technical support, ensuring help is available at any time, including holidays and weekends.
  • Duration: 1 year from the activation date, with renewal options at the end of the term.
  • Support channels: Primary phone support for rapid escalation, with access to MOVEit engineers who specialize in installation, configuration, and operation concerns.
  • Scope of assistance: Issue diagnosis, troubleshooting, configuration advice, security and compliance guidance, patch and update coordination, and best-practice recommendations for MOVEit environments.

How to install Progress MOVEit Support - Extended Service - 1 Year - Service Extended Sup Gtw

This extension is a service offering rather than a software component, so there is no installation of new software required. To activate the extended service, confirm that your MOVEit license is active and that your account is registered with Progress. Contact Progress MOVEit Support or your authorized channel to attach the Extended Service to the correct MOVEit environment. You will typically need to provide the original purchase details, MOVEit version(s) in use, and the associated account information so the extension can be linked to the right instance(s). Once activated, the 12-month coverage begins on the agreed start date and remains in force unless renewed or canceled per the terms. If you work with a managed service provider, coordinate with them to ensure the extension covers the intended MOVEit instance(s) and that service levels align with your operational needs.

Practical considerations for activation include validating your environment readiness, such as ensuring your MOVEit deployment is up to date with vendor-backed security patches, confirming connectivity to Progress support channels, and establishing escalation contacts within your team. After activation, you can expect priority routing to MOVEit specialists, access to remote support as needed, and the ability to schedule proactive reviews or guidance sessions focused on security hardening, performance optimization, and reliability improvements. This service is designed to complement your internal IT staff by providing an expert safety net that helps you maintain consistent performance even as your MOVEit setup evolves.

Frequently asked questions

  • What does this extended service include? It provides 24x7 technical support, phone-based escalation, a 1-year term, coverage across MOVEit deployments, and access to Progress MOVEit engineers for issue resolution, guidance, and optimization.
  • Do I need to install anything to use this service? No installation is required. This is a service extension that attaches to your existing MOVEit environment to provide ongoing expert support.
  • How quickly can I expect assistance? Assistance is available 24/7. Response times depend on issue severity and current support load, but you will be connected with qualified engineers promptly through the dedicated support channels.
  • Is this suitable for all MOVEit configurations? Yes, the extension is designed to support on-premises, cloud, and hybrid MOVEit deployments, helping you maintain consistent performance across architectures.
  • Can the service be renewed after one year? Yes. At the end of the initial 12-month term, renewal discussions can be initiated to continue extended support and maintain continuity for your MOVEit environment.

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