Progress MOVEit Support - Extended Service - 1 Year - Service For 2 Configs

Maintain peak performance and maximize uptime for your MOVEit deployments with Progress MOVEit Support - Extended Service. This comprehensive 1-year plan delivers 24x7 technical assistance and inclusive phone support, crafted specifically for environments running two configurations of MOVEit. With access to certified engineers, rapid issue resolution, and a clear escalation path, your organization can minimize downtime, safeguard sensitive data transfers, and keep critical workflows running smoothly. The extended service is designed for teams that depend on MOVEit's secure managed file transfer capabilities and require reliable, around-the-clock support to keep operations aligned with business goals.

Whether you’re managing on-premises installations, cloud-based MOVEit instances, or hybrid configurations, the extended service provides a dependable support framework that helps you stay ahead of incidents, resolve complex technical problems quickly, and maintain compliance with data security standards. Benefit from proactive guidance to optimize configurations, reduce risk, and accelerate responses to evolving threats. This plan covers two configurations, ensuring consistency across your MOVEit environment and simplifying management for IT teams, security officers, and administrators who need a trusted partner in mission-critical data transfers.

• 24/7 technical support: Access around-the-clock expertise from MOVEit-certified engineers to diagnose and resolve issues quickly, reducing downtime and keeping your secure file transfers flowing across both configurations.
• Phone support included: Direct telephone assistance is available for high-priority incidents, enabling real-time guidance and faster problem resolution when immediate attention is required.
• 1-year service duration: A full 12-month coverage window designed to maximize productivity, deliver timely results, and provide a stable support backstop for ongoing MOVEit operations.
• Support for two configurations: Specifically tailored to cover two MOVEit configurations, helping you maintain consistent performance, governance, and operational efficiency across environments.
• Reliable, proactive guidance: Beyond reactive fixes, receive engineering input to optimize settings, strengthen security posture, and streamline workflows for improved throughput and resilience.

Technical Details of Progress MOVEit Support

UPC/SKU: not provided in product details.

• Service type: Extended Support for Progress MOVEit
• Coverage: 24 x 7
• Duration: 1 year
• Inclusions: Phone support included; access to MOVEit-certified engineers
• Configurations covered: Two MOVEit configurations

How to install Progress MOVEit Support

Activating this extended service is straightforward and designed to minimize disruption to your MOVEit environment. Follow these steps to get started and ensure you receive full coverage for both configurations:

• Confirm eligibility and complete the purchase of the Progress MOVEit Support - Extended Service for 2 configurations.
• Provide your MOVEit deployment details, including the two configurations to be covered, so the support team can align resources and escalation paths.
• Register the service in your MOVEit management environment and establish preferred contact channels for 24x7 access.
• Configure on-call and escalation contacts, ensuring a direct line to certified engineers for critical incidents.
• Begin delivering incidents through the designated support channels and leverage the service for ongoing optimization and guidance.

Frequently asked questions

• Q: What does the 1-year extended service include?
  A: It includes 24x7 technical support, included phone support, and coverage for two MOVEit configurations for a 12-month term.
• Q: Is phone support available 24/7?
  A: Yes. Phone support is included to resolve problems quickly and minimize downtime at any hour.
• Q: Can I renew the service after the initial year?
  A: Renewal options are typically available; contact your Progress account representative to discuss terms and extensions for continued coverage.
• Q: Does this service address security-related incidents?
  A: The service provides technical support to resolve MOVEit operational issues; for security incidents, engage through the same channels to receive prompt assistance from qualified engineers.
• Q: Is global support available?
  A: The 24x7 coverage is designed for around-the-world availability; confirm regional applicability with your account manager to ensure seamless access in your location.