Progress MOVEit Support - Extended Service - 1 Year - Service Fo 2 Cnfg

Unlock enterprise-grade reliability for Progress MOVEit with this Extended Service plan. Spanning a full 12 months, it delivers critical support designed to protect your MOVEit deployments, safeguard sensitive data transfers, and maintain peak productivity across your teams. This service is built for organizations that rely on MOVEit to securely manage file transfers, automate workflows, and stay compliant under demanding timelines. With 24x7 access to expert assistance and a guaranteed fast response, you gain a resilient backbone for your data infrastructure, ensuring that incidents are resolved quickly and transparently. Investing in this Extended Service means fewer interruptions, higher uptime, and the peace of mind that a dedicated MOVEit specialist is just a call or ticket away whenever you need it most.

Designed to complement your MOVEit environment, this 1-year service focuses on proactive problem resolution, rapid incident handling, and reliable guidance for configuration, optimization, and ongoing security hardening. It isn’t just about getting help after a problem occurs—it’s about empowering your team with best-practice support, timely advice, and a clear path to timely results. Whether you’re migrating, scaling, or integrating MOVEit within a complex IT ecosystem, this extended service ensures you don’t have to navigate challenges alone. The result is increased reliability, reduced risk, and a smoother operational cadence that aligns with your business goals and compliance requirements.

• Round-the-clock access with a guaranteed 2-hour response — This Extended Service provides 24x7 coverage for MOVEit-related issues, paired with a guaranteed 2-hour response time for phone-based support. When urgency matters, your designated MOVEit specialists are ready to engage, triage the incident, and begin remediation promptly. The combination of continuous availability and rapid initial engagement minimizes downtime and supports continuity of critical data transfers, even during evenings, weekends, or holidays. Expect clear escalation paths, timely status updates, and a direct line to experienced engineers who understand MOVEit configurations, security controls, and integration touchpoints.
• 1-year protection that preserves your MOVEit investment — This service is designed to extend the lifespan and reliability of your MOVEit deployment for a full year. You’ll benefit from ongoing expert guidance, proactive maintenance recommendations, and access to resources that help you maximize the value of your MOVEit investment. A one-year horizon means you can plan upgrades, optimize performance, and align security practices with evolving regulatory requirements, all while enjoying uninterrupted support from a trusted partner dedicated to MOVEit success.
• Coverage for 2 configurations (2 Cnfg) — The plan explicitly accommodates two MOVEit configurations, enabling you to manage and protect multiple environments within a single extended service agreement. This is especially valuable for organizations maintaining separate production and testing environments, regional deployments, or phased migration strategies. With coverage across two configurations, you gain consistent support, standardized response procedures, and unified best practices that help you reduce complexity and maintain operational harmony across your MOVEit footprint.
• Technical expertise tailored to MOVEit security and reliability — The Extended Service connects you with specialists who understand MOVEit security models, access controls, encryption, and auditing requirements. Expect guidance on best-practice hardening, secure transfer workflows, role-based permissions, and incident response. The focus is not only on rapid remediation but also on preventive guidance that mitigates recurring issues, promotes resilient configurations, and strengthens your security posture in line with industry standards and compliance considerations.
• Value-driven support to boost productivity and outcomes — Beyond reactive troubleshooting, this service emphasizes timely deliverables and measurable improvements in uptime, performance, and operational efficiency. With prioritized assistance, structured escalation, and ongoing optimization recommendations, your teams can maintain momentum, meet tight deadlines, and deliver reliable data exchange with confidence. The result is smoother workflows, reduced risk of data loss or transfer failures, and a clearer path to achieving business outcomes faster.

Technical Details of Progress MOVEit Support - Extended Service

Platform: Progress MOVEit

Service Level: 24x7 access with a guaranteed 2-hour phone support response

Duration: 1 year

Configuration Coverage: Includes support for 2 configurations (2 Cnfg)

Delivery Model: Extended service contract with activated support entitlement

Notes: Specific features may vary by contract and deployment. This section provides a concise summary based on the product description and typical MOVEit support offerings.

How to install Progress MOVEit Support

Because this is a service contract rather than a software add-on, there is no installation of software required. Activation and onboarding steps focus on establishing your support entitlement and ensuring the service is aligned with your MOVEit deployments. Follow these practical steps to get started:

• Confirm your eligibility and activate the Progress MOVEit Support - Extended Service contract for 1 year.
• Provide the details of your MOVEit environments, specifically the two configurations covered under the contract (2 Cnfg). This helps the support team tailor escalation paths and troubleshooting workflows to your setup.
• Identify primary contacts and preferred communication channels (phone, email, or ticket portal) so the 24x7 phone support and incident response process can be initiated immediately when needed.
• Share any relevant documentation, access requirements, and security policies to expedite troubleshooting while maintaining compliance and governance standards.
• Receive activation confirmation, onboarding resources, and a service-level agreement (SLA) outline that clarifies response times, escalation procedures, and renewal terms.

After activation, your MOVEit support team becomes the go-to resource for incident resolution, configuration guidance, and optimization recommendations. Regularly scheduled reviews and proactive health checks may be arranged to help sustain high availability and performance, ensuring your two configurations stay aligned with best practices and evolving security postures.

Frequently asked questions

• What does the 24x7 x 2 Business Hour phone support mean? This service provides around-the-clock access to phone-based MOVEit experts, with a guaranteed 2-hour response time during business hours for initial triage and escalation. It ensures rapid engagement whenever an incident occurs, helping minimize downtime and keep data transfers running smoothly.
• How long does the Extended Service last? The coverage duration is 1 year from the activation date, offering continuous support and guidance throughout the contract period to maximize reliability and productivity.
• What does 2 Configurations (2 Cnfg) mean? It indicates that the service includes coverage for two MOVEit configurations, enabling support for multiple environments under a single extended service agreement. This is particularly useful for teams managing separate production and development or regional deployments.
• Is on-site support included? The description emphasizes phone support and remote assistance. On-site visits are not explicitly stated as part of this Extended Service and would typically be handled through separate arrangements if required.
• How do I activate or renew the service? Activation generally involves confirming eligibility, providing configuration details (the two configurations), and finalizing the service-level agreement. Renewal terms are outlined in the SLA and can be discussed with your Progress account representative or authorized reseller.