Progress MOVEit Support — Extended Service (1 Year)

Discover comprehensive, year-long protection for your MOVEit deployment with Progress MOVEit Support — Extended Service. This 1-year service plan delivers around-the-clock expertise and proactive care to keep your MOVEit environment secure, reliable, and performing at peak levels. Designed for organizations that depend on efficient file transfer and data exchange, this extended service provides predictable costs, rapid incident response, and a dedicated technical team to guide you through updates, patches, and best practices. With 24x7 access to experienced MOVEit specialists and a guaranteed two-hour phone support response for critical issues, you can minimize downtime, accelerate problem resolution, and maintain seamless operations across your business. Whether you are deploying MOVEit in a complex on-premises, cloud, or hybrid setup, this service ensures you have the right support framework in place to safeguard your data flows and maintain regulatory compliance. The extended service is crafted to optimize efficiency, improve reliability, and deliver precise results through a structured service level and proactive maintenance—so you can focus on core business goals while your file transfer infrastructure stays healthy and secure.

• 24x7 access to MOVEit specialists with a guaranteed two-hour phone support response for critical incidents, ensuring timely containment and rapid restoration of service.
• Predictable total cost of ownership with a one-year extended service, helping you budget confidently without surprise expenses while receiving ongoing optimization and support.
• One-year service duration that provides continuous coverage, maintenance guidance, and access to expert recommendations for upgrades, patches, and security hardening.
• Proactive maintenance and technical optimization to keep your MOVEit deployment running smoothly, including guidance on configuration, performance tuning, and best-practice security measures.
• Clear escalation paths and dependable incident resolution, designed to reduce downtime, minimize risk, and preserve business continuity across file transfer operations.

Techncial Details of Progress MOVEit Support - Extended Service

Technical details and specifications are not listed in this description. For precise specifications, review the supplier’s official records using your product UPC or SKU. This extended service focuses on coverage, response times, and service quality rather than software installation, delivering a reliable support framework that complements your MOVEit environment. Activation, eligibility, and service-level details are defined in your contract, with the aim of ensuring dependable access to expert assistance, rapid incident handling, and ongoing guidance for maintaining an secure and efficient MOVEit deployment. If you have existing documentation or a procurement portal, consult those resources for the exact terms, response commitments, and any regional or environment-specific nuances that may apply to your installation.

How to install Progress MOVEit Support — Extended Service

Because Progress MOVEit Support — Extended Service is a service contract rather than a software package, there is no traditional installation to perform on your MOVEit systems. Activation of the extended service is handled through your Progress account, MOVEit administrator, or your sales or support representative. To initiate activation, verify that your MOVEit deployment is currently licensed and that the service entitlement is attached to the correct account or contract. Contact Progress MOVEit Support, provide your contract or order details, and request activation of the 1-year extended service. The onboarding process typically includes confirming the scope of coverage (production, development, or staging environments), identifying primary contacts for incident response, and outlining escalation procedures. Once activated, you will receive the Service Level Agreement (SLA), contact information for support channels, and a clear outline of response times and governance. After activation, the support team will begin monitoring your MOVEit environment for critical incidents, security advisories, and patch recommendations, and you will be guided through any required documentation or process changes to integrate the service smoothly into your IT workflow. For best results, have ready: your MOVEit version and environment details, current incidents (if any), preferred contact methods, and any relevant security or regulatory requirements. This approach ensures a seamless handoff to the extended service, enabling prompt access to expert advice, rapid incident response, and steady, predictable improvement over the course of the year.

Frequently asked questions

• What does Progress MOVEit Support — Extended Service include?

It provides 24x7 phone access to MOVEit experts with a guaranteed two-hour response for critical incidents, a one-year coverage period, proactive system maintenance guidance, and structured escalation to ensure rapid resolution and ongoing optimization of your MOVEit deployment. The service is designed to deliver predictable costs, enhanced reliability, and expert recommendations for upgrades and security hardening.

• How long does the service last?

The Extended Service runs for one year from activation, delivering continuous coverage, regular guidance, and ongoing access to MOVEit specialists throughout the term to support maintenance, incident response, and improvements to performance and security.

• Is there a guaranteed response time for incidents?

Yes. The service includes a guaranteed two-hour response time for phone-based support on critical incidents, helping to accelerate containment, diagnosis, and remediation, and to minimize downtime for your MOVEit environment.

• Do I need to install anything to use this service?

No installation is required. This is a service contract activated through your Progress account or representative. After activation, you will receive the necessary contact details, SLAs, and procedures to engage the extended support for incident handling, patch advisories, and best-practice recommendations.

• How is this service different from standard MOVEit support?

The Extended Service provides a longer-term, predictable coverage plan with a dedicated one-year term, guaranteed rapid response for critical issues, proactive maintenance guidance, and escalation procedures tailored to MOVEit deployments. It complements standard support by focusing on ongoing optimization, security hardening, and reliable incident management to minimize risk and downtime.

• How do I activate the service?

Activation typically involves confirming eligibility, providing contract details, and coordinating with your Progress account manager or sales representative. Once activated, your team will receive the SLA, contact channels, and onboarding materials to begin benefiting from the 24x7 expert availability and 2-hour response commitments.