Progress MOVEit Support - Extended Service - 1 Year - Service H/a Fo 2

ProgressSKU: 12513370

Price:
Sale price$1,912.19

Description

Progress MOVEit Support - Extended Service - 1 Year - Service H/a Fo 2

Unlock reliable, enterprise-grade assistance for your MOVEit deployments with Progress MOVEit Support - Extended Service for 1 year. This comprehensive offering is designed to minimize downtime, accelerate issue resolution, and keep your MOVEit environment operating at peak performance. With 24x7 availability and dedicated access to MOVEit-certified technicians, your teams gain a trusted partner ready to troubleshoot, guide, and support critical data transfer workflows around the clock. Whether you are protecting sensitive data, meeting strict compliance requirements, or scaling your MOVEit usage across departments, this extended service provides a steady foundation for stability, security, and superior operational efficiency. The 1-year duration provides predictable budgeting and a clear path to continued optimization, so you can focus on core business goals while your software ecosystem stays optimized, secure, and compliant. Experience proactive guidance, rapid fault isolation, and seasoned expertise that translates into less downtime, faster remediation, and more confident MOVEit operations across your organization.

  • Round-the-clock technical support: 24x7 availability ensures that critical MOVEit issues are addressed promptly, reducing downtime and keeping data transfers flowing smoothly any time of day or night.
  • Dedicated MOVEit specialists: Access to engineers who specialize in MOVEit configurations, integrations, and performance, delivering precise guidance tailored to your environment.
  • Phone-based assistance for urgent incidents: Direct phone support helps you escalate and resolve mishaps quickly, minimizing impact on business processes and timelines.
  • One-year coverage for steady operations: A full 12-month service window provides consistent support, budgeting clarity, and long-term reliability for your MOVEit deployments.
  • Seamless onboarding and ongoing optimization: Streamlined activation and proactive recommendations help your team optimize workflows, security controls, and transfer efficiencies from day one.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year - Service H/a Fo 2

The Progress MOVEit Support Extended Service offers comprehensive technical assistance designed to keep MOVEit environments healthy and productive. Key technical facets include:

  • Service type: Extended Support for Progress MOVEit, focused on rapid issue resolution and expert guidance.
  • Coverage: 24x7 technical support for MOVEit environments to address urgent incidents at any time.
  • Duration: 1 year of service from activation, providing predictable renewal cycles and sustained support.
  • Support channels: Phone support complemented by escalation to MOVEit-certified technicians for deeper diagnostics and remediation.
  • Response and resolution focus: Timely diagnostics, accurate root-cause identification, and practical remediation steps to restore normal operation quickly.
  • Target outcomes: Minimized downtime, improved transfer performance, and guidance on best practices for security, compliance, and reliability.

how to install Progress MOVEit Support - Extended Service - 1 Year - Service H/a Fo 2

Activating Progress MOVEit Support Extended Service is designed to be straightforward, with onboarding focused on getting your team up and running with immediate access to expert help. Follow these generalized steps to start benefiting from the extended service:

  • Confirm eligibility and terms: Verify that your MOVEit subscription or deployment qualifies for the 1-year extended service and review the service contract terms for coverage details.
  • Prepare environment details: Gather essential MOVEit environment information such as version, deployment topology, licensing, and any active incidents to share with the support team.
  • Initiate activation: Contact Progress MOVEit Support by the provided channels to initiate activation of the extended service entitlement and establish your primary contact and preferred support channels.
  • Onboarding and kickoff: A dedicated account or support specialist will schedule an onboarding call to align on priorities, service levels, communication preferences, and escalation paths.
  • Begin ongoing support: With activation complete, your team can access 24x7 phone support and route issues through the agreed channels, while the support team monitor and optimize your MOVEit operations.

Frequently asked questions

  • What is included in the Progress MOVEit Support - Extended Service? It provides 24x7 technical support for MOVEit, a 1-year service duration, access to MOVEit-certified technicians, and phone-based assistance to handle urgent incidents, along with onboarding and ongoing guidance to optimize your MOVEit usage.
  • How long does the coverage last? The extended service is valid for 1 year from the activation date, after which renewal or a new contract would apply per your purchasing terms.
  • How do I contact support? Support can be reached by phone for urgent issues, with additional channels available as defined in your service agreement (such as a service portal or email, depending on your contract).
  • Does this service include software upgrades or new features? The description focuses on technical support and issue resolution. Upgrades or feature enhancements are typically governed by your MOVEit licensing and the terms of your service contract; confirm specifics with your account manager.
  • Are SLAs guaranteed with this extended service? Service levels, response times, and resolution targets are defined in the specific contract and may vary by plan. For exact SLA details, review your agreement or contact the sales/support team.

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