Progress MOVEit Support — Extended Service (1 Year) | 24x7 Technical & Phone Support

Experience steadfast confidence in your MOVEit environment with Progress MOVEit Support - Extended Service for 1 year. This comprehensive plan is crafted to keep your deployment performing at peak efficiency, minimize downtime, and deliver precise, reliable results across critical operations. With around-the-clock technical expertise and included phone support, your MOVEit workflows stay secure, compliant, and optimized, no matter when issues arise. This is more than a service—it’s a partnership designed to protect your data, streamline maintenance, and empower your team to focus on core business objectives.

• 24x7 technical support ensures you have access to MOVEit experts at any hour. Whether you’re troubleshooting a complex transfer workflow, validating security configurations, or diagnosing performance bottlenecks, rapid access to skilled engineers accelerates resolution times and reduces disruption to your operations.
• Extended 1-year service duration provides sustained assistance and continuity for mission-critical MOVEit workloads. This long-term coverage supports ongoing optimization, regular health checks, and timely guidance as your MOVEit environment evolves with new releases, patches, and security requirements.
• Phone support is included to resolve high-priority problems quickly through direct, real-time communication with seasoned technicians. This hands-on channel is ideal for urgent incidents, rapid triage, and clear, collaborative problem-solving when time is of the essence.
• Proactive care combines expert troubleshooting with best-practice recommendations for performance, reliability, and security. Expect guidance on configuration tuning, secure data movement, access controls, auditing, and compliance alignment to help you stay ahead of potential issues before they impact users or business outcomes.
• Clear service commitments and predictable response times give you peace of mind. Knowing your support expectations, escalation paths, and service-level objectives helps your team plan with confidence and achieve consistent, dependable results across all MOVEit operations.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year

• Service Type: Extended Support for Progress MOVEit
• Contract Duration: 1 year from activation, with renewal options available
• Support Coverage: 24x7 technical support with clearly defined service levels and response times
• Inclusions: Issue diagnosis, troubleshooting, escalation to Progress engineering when needed, and phone support
• Delivery/Access: Remote assistance via phone and secure remote sessions as required
• Activation and Eligibility: Activation facilitated through your Progress account representative or trusted reseller; applicable to MOVEit deployments in supported environments
• Notes: Specifications and exact service level details are provided by your account team and may vary by contract terms

How to install Progress MOVEit Support - Extended Service - 1 Year

This offering is a service arrangement rather than a software install. No executable installation is required. To enable the Extended Service, use the following general steps with your Progress account representative or your MOVEit administrator:

• Confirm eligibility and agree to the terms of the 1-year Extended Service for MOVEit. Your account manager will outline the scope, response times, and any regional considerations.
• Activate the service within your MOVEit management portal or through your reseller, ensuring the correct instance and environment are associated with the contract.
• Verify contact details and preferred support channels (phone, email, or portal) so the 24x7 team can reach the right on-call personnel quickly during incidents.
• Review and align on escalation paths and service-level objectives to ensure rapid triage, escalation to Progress engineering if necessary, and transparent communication with your team.
• Maintain ongoing communication with your account representative for renewals, updates, and any changes in your MOVEit footprint (new servers, new integrations, or expanded usage).

Frequently Asked Questions

• Q: What exactly does Progress MOVEit Support - Extended Service include? A: It provides 24x7 technical support, phone support as a direct line to experienced MOVEit engineers, and a 1-year service period designed to optimize performance, security, and reliability of MOVEit deployments. It also covers troubleshooting, guidance, and escalation to progress engineering when required.
• Q: Do I need to install anything to use this service? A: No software installation is required. This is a service contract activated through your Progress account. Activation enables access to the 24x7 support channels and the extended service benefits for your MOVEit environment.
• Q: How quickly can I expect a response from the support team? A: Response times are defined in the service level agreement attached to your contract. The 24x7 coverage is designed to minimize downtime, with prioritized handling for critical incidents to help you restore normal operations swiftly.
• Q: Is this service applicable to all MOVEit products and configurations? A: The Extended Service is intended for MOVEit deployments as defined in your contract. Your account team will confirm applicability to your specific MOVEit instance, including any hosting, integration, or security configurations.
• Q: Can I renew or upgrade this service after the initial year? A: Yes. Renewal options and potential upgrades are discussed with your Progress representative as part of ongoing support planning. You can extend coverage to reflect changes in your MOVEit footprint and business needs.
• Q: What kind of proactive guidance can I expect? A: Expect best-practice recommendations on performance tuning, security hardening, access control auditing, transfer optimization, and adherence to regulatory requirements relevant to your industry and data handling policies.