Progress MOVEit Support - Extended Service - 1 Year

Investing in Progress MOVEit Support - Extended Service for 1 year delivers a reliable, future-ready foundation for your MOVEit environment. This extended service is designed to keep your MOVEit platform operating at peak efficiency, with around-the-clock expert assistance, proactive maintenance, and a predictable total cost of ownership. Whether you’re safeguarding sensitive data, ensuring compliant file transfers, or optimizing performance across complex workflows, this extended support plan provides the confidence of enterprise-grade coverage, tailored to your MOVEit deployment and business needs.

• 24x7 technical support with rapid response — Round-the-clock access to experienced MOVEit specialists ensures that critical incidents are addressed quickly, minimizing downtime and preserving business continuity.
• Phone support and dedicated escalation paths — Direct phone assistance and clearly defined escalation channels reduce time-to-resolution for complex issues and urgent security events.
• Proactive maintenance and health checks — Regular system health assessments, patch coordination, and performance tuning help prevent incidents before they impact your operations.
• Predictable total cost of ownership — A straightforward, year-long service commitment provides budgeting certainty, avoiding unexpected maintenance costs while maximizing MOVEit reliability.
• Onboarding, optimization, and continuous improvement — Seamless onboarding, configuration optimization, and ongoing guidance ensure your MOVEit environment stays aligned with evolving security requirements and business goals.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year

Technical details for this extended MOVEit support package center on providing robust service coverage that complements your MOVEit deployment. The offering is crafted to maintain operational stability, accelerate incident recovery, and ensure you receive timely expert guidance when you need it most. While specific SKU or UPC identifiers are used for procurement, the core benefits remain consistent across regions and MOVEit versions, focusing on reliability, security, and operational excellence.

• Service duration — 1 year of extended MOVEit support and maintenance services.
• Coverage scope — 24x7 technical support for MOVEit software, including incident handling, troubleshooting, and guidance on best practices.
• Support channels — Phone support complemented by an online service portal for ticketing, status updates, and knowledge resources.
• Engagement model — Remote assistance and guidance tailored to MOVEit environments, with escalation to senior engineers as needed.
• Geographic availability — Global coverage to support MOVEit deployments across multiple regions and time zones.
• Service levels — Defined SLAs within the standard MOVEit Extended Support framework, outlining response times and resolution targets based on issue severity.

how to install Progress MOVEit Support

Activating Progress MOVEit Support — Extended Service is straightforward and designed to minimize disruption while delivering rapid value. The installation and onboarding process focuses on aligning support with your MOVEit environment and business priorities, ensuring you gain immediate access to expert assistance and proactive maintenance practices.

• Confirm eligibility and purchase the extended service plan that matches your MOVEit deployment and licensing model.
• Gather MOVEit environment details, including version, deployment topology, and any connected systems that influence transfer workflows and security controls.
• Access the customer portal or designated support channel and initiate the activation request for the extended service. Provide required contact information and preferred communication channels.
• Schedule an onboarding session with a MOVEit support engineer to review your configuration, monitoring needs, and any custom workflows or compliance requirements.
• Establish ongoing maintenance cadence, including regular health checks, patch coordination, and agreed-upon reporting to track performance and security posture.

Frequently asked questions

• What is included in Progress MOVEit Support - Extended Service? This extended service provides 24x7 technical support, phone access to MOVEit experts, proactive maintenance and health checks, onboarding assistance, and ongoing guidance to optimize your MOVEit deployment for security, performance, and reliability.
• How long does the service last? The service is valid for a full 12-month period from the start date, with renewal options available to continue coverage beyond the initial year.
• What channels do I use to contact support? Support is available by phone for urgent issues and through a dedicated online portal for ticket submission, status tracking, and access to knowledge resources.
• Is there a defined service level agreement (SLA)? Yes. SLAs are aligned with the MOVEit Extended Support framework, outlining response and resolution targets based on issue severity and criticality of the MOVEit environment.
• Will the service cover both on-premises and cloud MOVEit deployments? The extended service is designed to support MOVEit deployments across typical environments. Specific coverage may vary by region and deployment type, and will be clarified during onboarding.
• What happens if a security vulnerability is discovered? The MOVEit support team provides expedited guidance, patch coordination assistance, and best-practice recommendations to mitigate risk and restore secure operations promptly.