Progress MOVEit Support — Extended 1-Year Service

Progress MOVEit Support Extended Service is a purpose-built maintenance solution designed to keep your MOVEit deployment secure, compliant, and highly available. With a full year of coverage, this service delivers predictable costs and reliable performance, enabling IT teams to plan around service levels rather than firefight unpredictable incidents. By combining 24x7 technical access with a guaranteed 2-business-hour response, Progress MOVEit Support provides fast, expert assistance when you need it most, minimizing downtime and accelerating issue resolution. This isn’t just about reacting to problems; it’s about proactive care: ongoing health checks, timely updates, and strategic guidance that help you stay ahead of security patches and performance bottlenecks. If your business depends on secure file transfer, integration reliability, and regulatory compliance, this extended service ensures you have a committed partner to safeguard your MOVEit environment, today and tomorrow.

• Round-the-clock access to MOVEit experts with a guaranteed 2-business-hour response for critical incidents, ensuring that urgent issues receive timely action even outside regular hours.
• Predictable total cost of ownership through a fixed annual Extended Service plan, helping your finance and operations teams forecast maintenance expenses without surprises.
• Phone support included as part of the package, enabling rapid communication with skilled technicians who can diagnose and resolve problems efficiently, reducing downtime and business disruption.
• One-year service duration designed to maximize dependability and deliver consistent results, backed by scheduled reviews, maintenance windows, and adherence to proven service levels.
• Proactive maintenance and optimization for your MOVEit environment, including guidance on best practices, security updates, and performance tuning to keep systems compliant and resilient.

Technical Details of Progress MOVEit Support — Extended Service

The Extended Service for Progress MOVEit is structured to provide sustained, dependable support across a full year. While specific specifications may vary by deployment and regional requirements, the core elements typically include continuous access to expert support, defined response times, and clearly outlined service deliverables designed to keep MOVEit operating at peak performance. This section summarizes the key technical details you can expect from the program:

• Service duration: 1 year from activation, with options to renew or upgrade at the end of the term.
• Coverage: 24x7 access to qualified MOVEit specialists for guidance, troubleshooting, and issue resolution.
• Response time: Guaranteed 2-business-hour response for priority issues, with rapid escalation paths as needed to ensure timely closure.
• Support channels: Phone support included to provide direct, real-time communication with engineers who understand MOVEit architecture and workflows.
• Scope: Proactive maintenance, issue diagnosis, security guidance, and recommendations to help you maintain compliance and operational reliability.

How to activate and install Progress MOVEit Support

Progress MOVEit Support is designed to be activated with minimal disruption to your existing MOVEit environment. The activation process typically involves confirming eligibility, provisioning the service in your account, and aligning on service level targets. The general steps below outline how customers onboard to the Extended Service, ensuring you begin benefiting from enhanced coverage as quickly as possible:

• Step 1: Confirm your MOVEit deployment details, including version, environment (on-premises, cloud, or hybrid), and contact information for the primary administrator.
• Step 2: Initiate the Extended Service enrollment through your Progress account or your authorized sales/technical representative, providing necessary credentials and activation dates.
• Step 3: Receive confirmation of activation and a service reference number, along with access to the dedicated support portal and communication channels.
• Step 4: Schedule an onboarding session with a designated Technical Account Manager (if applicable) to review service targets, escalation procedures, and monitoring routines.
• Step 5: Begin leveraging 24x7 support and the 2-business-hour response framework, with periodic health checks and recommended optimization steps documented in your service plan.

Frequently asked questions

• Q: What does Progress MOVEit Support Extended Service include?
  A: It provides 24x7 access to MOVEit experts, a guaranteed 2-business-hour response for priority issues, and phone support for a 1-year period to maintain and optimize your MOVEit deployment.
• Q: How long is the service active?
  A: The service remains active for 1 year from activation and can be renewed or upgraded at the end of the term to continue coverage.
• Q: Is on-site support included?
  A: The description specifies phone support and remote assistance. On-site visits may require a separate arrangement or a higher tier of service depending on your agreement.
• Q: Do I need to install anything to use this service?
  A: This is a service extension rather than software; activation usually occurs through your Progress account, and there is typically no additional on-site installation required.
• Q: How is pricing structured?
  A: The Extended Service offers a predictable total cost of ownership via a fixed annual fee, simplifying budgeting and reducing surprise maintenance costs.