Progress MOVEit Support - Extended Service - 1 Year - Service Pgp U/l

ProgressSKU: 12510139

Price:
Sale price$2,110.36

Description

Progress MOVEit Support - Extended Service - 1 Year - Service Pgp U/l

The Progress MOVEit Support Extended Service delivers enterprise-grade peace of mind, offering a full year of prioritized technical assistance for your MOVEit environment. This plan is designed to minimize downtime, accelerate issue resolution, and keep your critical data workflows running smoothly. With around-the-clock accessibility and a dedicated phone support channel, you’ll experience reliable, timely guidance from seasoned MOVEit experts. Whether you’re deploying MOVEit in a complex on-premises setup, a hybrid configuration, or a fully cloud-based environment, this extended service ensures you’re never left waiting for essential help. By combining proactive support with rapid response, this offering helps organizations maintain security, compliance, and performance across their MOVEit deployments. Choose Progress MOVEit Support Extended Service to safeguard your operational continuity, optimize performance, and sustain precise results throughout a full 12-month period.

  • 1 Year Extended Service for Progress MOVEit—ensures continuous access to expert support, so you can focus on core business operations without seasonal gaps or renewal uncertainties.
  • 24x7 Coverage with a rapid 2-hour phone support response—round-the-clock availability paired with an expedient escalation path to minimize downtime and keep critical workflows on track.
  • Dedicated technical support to resolve MOVEit issues—whether you’re troubleshooting configuration challenges, performance bottlenecks, or security-related concerns, the specialists deliver reliable resolutions.
  • Phone-based assistance for mishaps and urgent incidents—clear, direct communication with experienced engineers helps you handle unexpected events quickly and effectively.
  • Designed for maximum efficiency and precise results—this service focuses on stable operations, rapid issue resolution, and measurable improvements in MOVEit performance and reliability over a full year.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year - Service Pgp U/l

  • Service duration: 1 year of extended MOVEit support to maintain stability, uptime, and optimized operation within your environment.
  • Availability: 24x7 access to technical support, ensuring help is available whenever your MOVEit environments need attention.
  • Response time: 2-hour phone support response to critical issues, enabling rapid engagement and faster path to resolution.
  • Primary channel: Phone-based technical assistance with escalation to expert engineers as needed.
  • Focus: Reliable resolution of MOVEit-related technical issues, with guidance aimed at preserving security, compliance, and performance.

How to install Progress MOVEit Support - Extended Service - 1 Year - Service Pgp U/l

  • Confirm your service activation with your Progress MOVEit account representative to initiate the extended support period.
  • Gain access to the MOVEit support portal or designated support channels provided by Progress MOVEit for this contract.
  • Submit your MOVEit issue details through the appropriate channel (phone or support portal), including environment type (on-premises, cloud, or hybrid), MOVEit version, and a concise description of the problem.
  • Engage with a dedicated MOVEit technical specialist who will acknowledge the ticket and provide an estimated response timeframe consistent with the 2-hour phone support objective.
  • Follow the guidance from the support team, implement recommended actions, and monitor for improvement—contact support again if issues persist or if new symptoms arise.

Frequently asked questions

What is included in Progress MOVEit Support - Extended Service - 1 Year?
This extended service provides one year of continuous MOVEit support with 24x7 availability and a targeted 2-hour phone response time for technical issues, focusing on reliable resolution, improved uptime, and enhanced performance for MOVEit deployments.

How fast will I receive a response when I call for support?
Phone-based support aims to respond within 2 business hours after your issue is reported, ensuring timely engagement and clear expectations for issue handling.

Is this service suitable for on-premises, cloud, or hybrid MOVEit deployments?
Yes. The extended service is designed to support MOVEit environments across on-premises, cloud, and hybrid configurations, with specialists equipped to address environment-specific considerations and best practices.

What happens after the 1-year term ends?
The description covers the 1-year extended service period. To continue support beyond the term, you would typically review renewal options with your Progress MOVEit account representative. Availability and terms may vary by contract and region.

How do I start using the extended service?
Once activated, you’ll be guided to the designated support channels. Use the phone line or the support portal to open a ticket, provide relevant MOVEit details, and connect with a technical expert who will lead you toward resolution within the stated response times.


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