Progress MOVEit Support — Extended Service (1 Year)

Elevate the reliability, security, and performance of your MOVEit environment with Progress MOVEit Support — Extended Service for 1 year. This comprehensive offering delivers round-the-clock technical expertise, proactive maintenance, and dedicated assistance to keep MOVEit operating at peak efficiency. Designed for organizations that rely on secure file transfer and robust data interchange, this extended service provides a predictable total cost of ownership while ensuring rapid issue resolution, strategic planning, and ongoing optimization. With 24x7 coverage and phone support included, you gain immediate access to MOVEit-certified professionals who understand your deployment, version, and compliance requirements. From routine health checks to urgent incident management, this extended service is built to minimize downtime, reduce risk, and maximize uptime for critical business processes.

• Uninterrupted 24x7 technical support — Gain around-the-clock access to certified MOVEit engineers who diagnose, triage, and resolve issues quickly, regardless of time zone or business hours. This continuous support framework minimizes downtime during peak transfer windows, accelerates problem resolution, and ensures your MOVEit environment remains aligned with security, governance, and performance standards. With 24x7 coverage, your team can expect timely guidance, escalation paths, and consistent expertise across MOVEit Transfer, MOVEit Automation, and related modules.
• 1-year service duration for maximum dependability — Lock in a full 12-month window of expert assistance, proactive maintenance, and strategic guidance. A longer contract reduces renewal friction, delivers predictable budgeting, and enables ongoing health reviews and upgrade planning. Over the year, you’ll benefit from scheduled health checks, patch recommendations, configuration optimization, and forward-looking recommendations to help you stay current with evolving MOVEit capabilities and security requirements.
• Phone support included — In addition to remote diagnostics, you have direct access to phone-based assistance for urgent incidents. This feature accelerates incident containment, improves collaboration with human experts, and helps preserve business continuity during critical transfers, regulatory audits, or unexpected outages. Phone support complements digital channels to deliver a best-in-class support experience for mission-critical MOVEit operations.
• Proactive system maintenance and monitoring — Beyond reactive troubleshooting, this extended service includes proactive health monitoring, performance tuning, and security checks. You’ll receive ongoing assessments, dashboards, and guidance on optimization strategies to boost throughput, reduce latency, and optimize resource utilization. Regular health reviews help detect emerging risks, ensuring your MOVEit deployment remains resilient and compliant with industry standards.
• Licensing clarity and upgrade readiness — The Extended Service aligns with MOVEit licensing, simplifying renewal planning and audit readiness. Access insights on patches, feature releases, and upgrade paths so you can adopt new functionality with minimal disruption. This clarity reduces administrative overhead, improves change control, and supports a smoother transition whenever you scale, add modules, or migrate between MOVEit versions.

Technical Details of Progress MOVEit Support — Extended Service — 1 Year

Technical specifics for this service offering are designed to complement MOVEit usage across typical enterprise deployments. Because exact SKU/UPC details vary by contract and region, please refer to your purchase documentation for definitive identifiers. The core attributes below describe the service expectations and coverage you receive with this 1-year extension:

• Service Type: Extended Support for Progress MOVEit software and related components
• Duration: 12 months from activation
• Coverage: 24x7 technical support and access to MOVEit-certified engineers
• Delivery/Activation: Electronic activation with access to support channels upon contract start
• Support Channels: Primarily phone and remote diagnostics through the designated support framework
• Response Targets: SLA-guided response and resolution times defined in your service agreement
• Scope of Coverage: Aligns with MOVEit core products and included modules per licensing and contract terms

How to Install Progress MOVEit Support

Activating Progress MOVEit Support — Extended Service is a straightforward process designed to minimize disruption and get you aligned with expert help quickly. Here is a practical, step-by-step guide to onboarding the 1-year extended service for MOVEit:

• Step 1 — Confirm Eligibility and Version: Verify your MOVEit product version, edition, and current licensing to ensure the Extended Service aligns with your deployment. This step helps define the exact coverage and upgrade compatibility you will receive during the contract period.
• Step 2 — Gather Required Details: Collect essential information such as company name, primary contact, MOVEit product names, license/SKU identifiers, and the proposed service start date. Having these details ready streamlines the activation workflow and ensures accurate service records.
• Step 3 — Submit Activation Request: Initiate the Extended Service enrollment through your account manager or the designated sales/support channel. Attach your MOVEit licensing details and preferred start date to accelerate processing and confirmation.
• Step 4 — Confirm SLA and Onboarding: Review the service level agreement (SLA), defined response times, and escalation paths. After confirmation, you’ll receive onboarding materials, contact points, and a clear timeline for activation of 24x7 support and phone-based assistance.
• Step 5 — Activate and Begin Support: Once activated, your MOVEit environment is integrated with the extended service framework. You’ll have access to 24x7 technical support, proactive monitoring reports, and the onboarding documentation that explains how to reach engineers, how to engage proactive maintenance, and how upgrades will be communicated.

Frequently asked questions

• Q: What does Progress MOVEit Support — Extended Service include? A: It provides 24x7 technical support, phone support, one-year coverage, proactive maintenance, and upgrade guidance designed to optimize MOVEit performance and security for your deployment.
• Q: How long is the extended service active? A: The service lasts 12 months from activation, with renewal options available at the end of the term as part of ongoing support for MOVEit deployments.
• Q: How does 24x7 support work? A: You can reach MOVEit-certified engineers at any time for critical incidents, with escalation paths and remote diagnostics to accelerate issue resolution and minimize downtime.
• Q: Do I get proactive maintenance? A: Yes. The service includes regular health checks, performance optimization recommendations, and security reviews to help prevent issues before they impact operations.
• Q: Is licensing covered by this service? A: The Extended Service aligns with your MOVEit licensing and licensing terms; it helps with upgrade planning and renewal clarity, ensuring compliance and smoother implementation of new features.
• Q: How do I start the activation? A: Work with your account manager to provide required details (product/version, license IDs, and desired start date). Activation is completed through your designated support or sales channel, followed by onboarding documentation.
• Q: Will this service cover all MOVEit components I use? A: Coverage generally aligns with the licensed MOVEit products and modules included in your contract; confirm with your account manager for module-specific coverage and any exclusions.