Progress MOVEit Support - Extended Service - 1 Year

Unlock maximum uptime and steady performance for your MOVEit deployment with the Progress MOVEit Support - Extended Service for 1 year. This extended service is crafted to safeguard your MOVEit investment, deliver reliable operation, and provide peace of mind for administrators and stakeholders alike. With 24x7 technical support and dedicated phone access, you gain a dependable partner ready to assist during critical moments and keep data transfers running smoothly. Designed to add value to your MOVEit environment, this extended service helps you achieve precise results, minimize downtime, and maintain operational efficiency across your business processes.

• 24x7 technical support with dependable phone-based assistance to resolve issues quickly and keep your MOVEit workflows uninterrupted.
• One-year service duration that aligns with MOVEit lifecycle needs, delivering continuous protection and ongoing optimization for your deployment.
• Tech-enabled protection of your investment through increased reliability, reduced downtime, and steadier performance of MOVEit data transfers.
• Expert guidance from MOVEit specialists to maximize security, throughput, and data integrity for your organization’s file transfers.
• Peace of mind for IT teams and business leaders with predictable service levels, clear escalation paths, and reliable issue resolution.

Technical Details of Progress MOVEit Support - Extended Service - 1 Year

This extended service offers sustained access to experienced MOVEit technicians who understand the nuances of your environment and can respond promptly by phone when critical issues arise. The focus is to protect your MOVEit investment by maintaining reliability and ensuring your data transfer processes continue to operate at peak efficiency.

• Service duration: 12 months from activation, providing year-long coverage for ongoing needs.
• Support coverage: 24 x 7 technical support via phone to address urgent incidents and complex questions as they emerge.
• Primary support channel: Telephone-based assistance with escalation to senior engineering as required to resolve advanced concerns.
• Outcome focus: Reliable operation, faster issue resolution, and precise results for MOVEit deployments and data transfer workloads.
• Value proposition: Reduces downtime risk and enhances confidence in MOVEit performance and data security practices.

How to install Progress MOVEit Support

• Step 1: Verify you have an active Progress MOVEit license and an eligible Extended Service subscription that covers 1 year of support.
• Step 2: Contact Progress MOVEit Support to initiate activation of the Extended Service and confirm your account details.
• Step 3: Provide licensing information, contact points, and any relevant environment specifics to facilitate onboarding.
• Step 4: Schedule an onboarding session with a MOVEit technical advisor to review your deployment, service levels, and escalation paths.
• Step 5: Complete activation, set up preferred support channels, and verify access to 24x7 phone support for rapid assistance.

Frequently asked questions

• Q: What is included in the Progress MOVEit Support - Extended Service - 1 Year?

  A: The extended service provides around-the-clock technical support (24 x 7) via phone, with a 12-month duration designed to protect your MOVEit investment, improve reliability, and deliver precise results for your data transfer needs.

• Q: How long does the Extended Service last?

  A: The service runs for 12 months from the activation date, providing continuous access to MOVEit experts and ongoing support throughout the year.

• Q: Is 24x7 phone support available for all MOVEit configurations?

  A: Yes. The service emphasizes 24 x 7 phone-based support to address critical incidents and urgent inquiries, helping to minimize downtime across MOVEit deployments.

• Q: Do I need an existing MOVEit license to purchase this Extended Service?

  A: The extended service is designed to complement an active MOVEit deployment and typically requires a valid MOVEit license or ongoing MOVEit contract to ensure seamless support integration.

• Q: How quickly can I expect a response from MOVEit Support?

  A: Response and escalation times follow defined service levels, prioritizing critical incidents to restore functionality as quickly as possible and maintain operational continuity.

• Q: Will the service assist with security updates and performance tuning?

  A: Yes. MOVEit experts can offer guidance on security best practices, patch deployment timing, and performance optimization to help you maintain a secure and efficient data transfer environment.